My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... See more
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Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... See more
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There was a glue like substance on my dashboard, rear view mirror & on the new windscreen. Quite difficult to get off especially on the top of the dashboard.
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Incredible work; booked a full windscreen repair. The technician double checked if it was required before starting the job. Windscreen removed and replaced within 30 mins and carried out from my drive... See more
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Company details
About National Windscreens - Cardiff
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit M6, Capital Business Park, CF3 2PU, Cardiff, United Kingdom
- 029-2199-0216
4.6
Excellent
713 reviews
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Fantastic service from the first phone…
Fantastic service from the first phone call right through to the repair!
10 October 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that you experienced fantastic service from your initial telephone call all the way through to the completion of your repair. Thank you so much for taking the time to share your wonderful feedback with us!
Great visit, highly recommend
My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the waiting area where there was a toilet, tea and coffee and comfortable seats. The work took an hour and a half and the time just flew by as I was comfortably reading my book! Everything was so easy and the guys were great couldn't wish for better
14 October 2026
Reply from National Windscreens - Cardiff
We are delighted to hear that our team could help guide you in when you got lost, and that you enjoyed our comfortable waiting area and hospitality. It is wonderful to know that the time passed quickly for you and that you had such a positive and easy experience with our friendly staff.
Reply from National Windscreens - Cardiff
Thank you for sharing your feedback with us. We regret that our service fell short and you was over charged for the wiper blades.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Sadly i broke my wincreen
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap
I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands everything was handled with no fuss no drama the instructions were very clear
And the cost i paid was next to nothing what a professional company
Hopefully I wont break any more windscreens but if I did ikmow who id be calling
Thankyou so much for the professional service the piece of mind
9 October 2026
Reply from National Windscreens - Cardiff
We are so glad to hear how reassuring and supportive our team was during such a stressful moment. It is wonderful to know that everything was handled smoothly, with clear guidance and at a great value, giving you complete peace of mind. Thank you for your kind words and for trusting us with your repair!
helpfull staff and great service
6 October 2026
Reply from National Windscreens - Cardiff
We are so pleased to hear that you experienced great service and found our team to be supportive. We truly appreciate your wonderful feedback and kind words!
There was a glue like substance on my…
There was a glue like substance on my dashboard, rear view mirror & on the new windscreen. Quite difficult to get off especially on the top of the dashboard.
1 October 2026
Reply from National Windscreens - Cardiff
Thank you for your feedback. We regret that sticky residue was left on your vehicle's interior after the glass replacement. We are reviewing our cleanup procedures with our team to ensure this does not happen again.
In the process of replacing the…
In the process of replacing the windscreen they’ve cracked my camera for my road sign readers.
3 October 2026
Reply from National Windscreens - Cardiff
Thank you for your feedback. We will investigate the damage to your camera system.
Great service and staff
Great service and staff. Could not fault the service at all! Well done!
2 October 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that you experienced top-notch care from our team and enjoyed such a seamless experience. Thank you for your wonderful feedback and support!
Reply from National Windscreens - Cardiff
We're so pleased to hear that you found our team to be professional, efficient, and punctual with the project timeline. Thank you for taking the time to share your wonderful feedback!
Damage to Seats
The Technician got the black sealant used for window on my rear leather seats, which is okay, as accidents happen, but i have reported it via Live chat and they advised someone would be in touch, its now been 2 days and i have recieved no communication
27 September 2026
Reply from National Windscreens - Cardiff
We appreciate your understanding that accidents can happen during a repair, but we are truly sorry for the lack of follow-up after you reported the issue with your leather seats. You should have been contacted promptly, and we apologize for the frustration this delay in communication has caused.
I found the experience very quick and…
I found the experience very quick and painless everything went smoothly
25 September 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that your experience was quick and painless, and that everything went smoothly. Thank you for your wonderful feedback!
Quick friendly service
Quick friendly service, after service info . Cant fault you in any way
15 September 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that you experienced quick and friendly service, along with helpful after-service information. Thank you for your wonderful feedback!
Excellent service
Excellent service. Gave me a date but managed to get it in sooner. Polite and professional service
15 September 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear you received excellent service and that we were able to get you in sooner than your original date. It's wonderful to know our service was polite and professional!
Reply from National Windscreens - Cardiff
We're so pleased to hear that everything went as expected and that your repair was completed and ready in just two hours. Thank you for your wonderful feedback!
Reply from National Windscreens - Cardiff
We are so pleased to hear that you experienced such prompt and reliable service. We truly appreciate your positive feedback!
Excellent service
Excellent service. Technician was quick and very through. Cleaned up broken glass. Faultless.
15 September 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear you experienced excellent service and that our technician was quick and thorough. It's wonderful to know they cleaned up the broken glass. Thank you for your faultless feedback!
Very fast and reliable company and the…
Very fast and reliable company and the fitters whete very friendly
11 September 2026
Reply from National Windscreens - Cardiff
We're so pleased to hear that you found our company fast and reliable, and that our fitters were very friendly. Thank you for your wonderful feedback!
Quick and Efficient.
Customer Service and Staff were professional but kind and very helpful.
Booking process was smooth, although I had to take my car down to the garage to get fixed, It was fixed within the day with care & precision.
10 September 2026
Reply from National Windscreens - Cardiff
We're delighted to hear that our customer service and staff were professional, kind, and very helpful. It's wonderful that the booking process was smooth and that your car was fixed with care and precision within the day.
Very efficient and pleasant fitter
9 September 2026
Reply from National Windscreens - Cardiff
We are so pleased to hear that you found our fitter to be very efficient and pleasant. We truly appreciate your positive feedback!
Front windscreen replacement
Once the glass arrived the fitting experience was good. 4 stars as there were some problems obtaining the replacement windscreen
28 August 2026
Reply from National Windscreens - Cardiff
We appreciate your feedback and are glad the fitting was good. We understand your frustration regarding the delay in obtaining the replacement windscreen. We are always working to improve our processes.
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