Very good replacement. But although we booked weeks in advance the wipers we were recommended to have replaced were not in stock when we got there.
Company replied
Location
Switch locationUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
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See what reviewers are saying
Kept informed at all times about what was happening with the car. Car was fixed in less time. Would definitely recommend
Company replied
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... See more
Company replied
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... See more
Company replied
Company details
About National Windscreens - Bury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, United Kingdom
- 0161-401-0732
4.4
Excellent
347 reviews
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Kept informed at all times about what…
Kept informed at all times about what was happening with the car. Car was fixed in less time. Would definitely recommend
5 August 2026
Reply from National Windscreens - Bury
We're so pleased to hear that you were kept informed about your car and that it was fixed in less time. It's wonderful that you would definitely recommend us!
Reply from National Windscreens - Bury
We are so pleased to hear that your experience was simple and efficient. We appreciate your positive feedback!
Although booked weeks in advance the…
Very good replacement. But although we booked weeks in advance the wipers we were recommended to have replaced were not in stock when we got there.
31 July 2026
Reply from National Windscreens - Bury
We're glad to hear that the replacement was very good. We sincerely apologize for the inconvenience caused by the wipers not being in stock despite your advance booking. We understand your frustration.
Excellent service 5*
29 July 2026
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bury
We're so happy to hear you had a great experience with us. Thank you for your kind words!
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Bury
We're happy to hear that you received great service and found our staff friendly. Thank you for your positive feedback; we appreciate it very much!
Reply from National Windscreens - Bury
We're so pleased to hear that you found our booking process easy and that you received great service from our staff. Thank you for your wonderful feedback!
The technician was great but the person…
The technician was great but the person in reception could have been friendlier
13 July 2026
Reply from National Windscreens - Bury
We appreciate your feedback regarding your recent visit. We're happy our technician provided great service. We will address your comments about our reception.
Booking was fine but instead of at home…
Booking was fine but instead of at home I was asked would I have it replaced at your base,no problem all done in the time frame I was given.
11 July 2026
Reply from National Windscreens - Bury
We're so glad to hear that your experience with us was positive and that we could accommodate your request efficiently. We appreciate your understanding and kind feedback!
Reply from National Windscreens - Bury
We're so pleased to hear that you experienced great service, found our pricing reasonable, and appreciated the availability of appointments. Thank you for your wonderful feedback!
Spot on ⭐️⭐️⭐️⭐️⭐️
10 July 2026
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bury
We are so pleased to hear that you experienced great communication and service. We truly appreciate your kind words and positive feedback!
Poor quality XYG screen
My windscreen was replaced on 8th July. Nothing at all wrong with the service, but the replacement windscreen is absolute "garbage". It is an XYG screen (Chinese glass) and there are scratches on the inside of the screen and it is absolutely covered in small "bubbles" which are in the laminate. In low sun these bubbles shine brightly and are extremely distracting. The car is booked in for another screen to be fitted on 22nd July. Hopefully it won't be a cheap Chinese screen again! It has been very disappointing and inconvenient to have to have the job done again!
8 July 2026
Reply from National Windscreens - Bury
We appreciate your feedback and are very sorry to hear about the issues with the quality of the replacement windscreen. We understand how frustrating and inconvenient it is to have to get the job done again. We will certainly review this matter to ensure a better experience for you.
Disappointed that a company providing…
Disappointed that a company providing insurance support to Aviva had no local sites that offered weekend appointments. When you work this is a massive inconvenience. I had to drop the car off early then get a taxi home so I could work and then back again in a taxi to collect my car as a while you wait service wasn’t available. At an additional cost of £50
My car was then returned with a fault as the wiper had not been fitted back correctly, so another inconvenience to get this repaired, I am currently waiting from communication from the depot to advise when the part has arrived and how they are going to replace with minimal inconvenience to me.
1 July 2026
Reply from National Windscreens - Bury
We sincerely apologize for the inconvenience caused by the lack of weekend appointments and the additional costs you incurred. We are also very sorry to hear about the fault with your wiper after the service and the subsequent delay in resolving this. We are reviewing these issues to improve our service.
Reply from National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bury
We're so pleased to hear that our driver was polite and kept you informed. Thank you for sharing your positive feedback with us!
Reply from National Windscreens - Bury
We're so pleased you found our technician to be extremely friendly, helpful, and polite. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Bury
We're so pleased you received great service that was both quick and professional. Thank you for your kind words!
Excellent service in Bury, Lancs
Excellent communication upon arrival and throughout. The guy who replaced the screen was so very pleasant and completed the job in good time.
15 June 2026
Reply from National Windscreens - Bury
We're so pleased to hear about the excellent communication and that our team member completed the job efficiently. Thank you for your kind feedback!
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