The window replacement was done within a few days & the Person doing the work ( I think his name was Louis) done a fantastic Job & took his time to make sure as much broken glass was removed. Can't th... See more
Company replied
Location
Switch locationSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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See what reviewers are saying
I booked an appointment for them to come to me which is super ideal and makes it easier for me to get the windscreen replaced. I forgot the name of the guy who came out so sorry but genuinely such a f... See more
Company replied
Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... See more
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Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... See more
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Company details
About National Windscreens - Bristol
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, United Kingdom
- 0117-369-0267
4.7
Excellent
502 reviews
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Great service
14 October 2026
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bristol
We are so pleased to hear that you enjoyed an effortless booking process, prompt service, and a welcoming team. Thank you so much for taking the time to share your wonderful feedback with us!
Unfortunately drivers side window…
Unfortunately drivers side window shattered claimed through Aviva insurance who transferred me to National windscreen Bristol gave details Drivers side window they then said it would be orderd once I paid excess would take 5 to 7 days so Saturday chap turns up with passengers side window this now means another week without transport HOW can you get it so wrong first time dealing with National Windscreens NOT IMPRESSED
3 October 2026
Unprompted review
Reply from National Windscreens - Bristol
We are truly sorry to hear about the mistake made with your order and the extra time you are left without transport. We understand how incredibly frustrating it is to receive the wrong window after waiting for your appointment, and we regret the significant inconvenience this error has caused you. We are reviewing this incident with our team to prevent similar mistakes from happening again.
Reply from National Windscreens - Bristol
We are so pleased to hear that you found our team to be welcoming and that your service was completed quickly. Thank you for your wonderful feedback!
Great service
Great service! Quick and professional windscreen replacement. The technician was friendly and did a great job. Would definitely recommend! ⭐⭐⭐⭐⭐
17 September 2026
Reply from National Windscreens - Bristol
We're so pleased to hear you received great service! It's wonderful that your windscreen replacement was quick and professional, and that our technician was friendly. We truly appreciate your recommendation!
The window replacement was done within…
The window replacement was done within a few days & the Person doing the work ( I think his name was Louis) done a fantastic Job & took his time to make sure as much broken glass was removed. Can't thank him enough.
23 September 2026
Reply from National Windscreens - Bristol
We're so pleased to hear about your positive experience with your window replacement! It's wonderful that the work was completed quickly and that our team member took the time to ensure all broken glass was removed. We truly appreciate your kind words.
Easy from the time of contacting new winscreen my…
Easy from the time of contacting my insurance company to when I had it replaced
17 September 2026
Reply from National Windscreens - Bristol
We're happy to hear that your replacement process was easy from start to finish. Thank you for sharing your positive experience!
Reply from National Windscreens - Bristol
We're so pleased to hear that our team member was punctual, and provided an extremely fast and fantastic repair. Thank you for your wonderful feedback!
Perfect
Friendly at the first point of contact to dropping my vehicle off to the depot.
17 September 2026
Reply from National Windscreens - Bristol
We're delighted to hear that you experienced friendly service from your first point of contact all the way through to dropping off your vehicle. Thank you for your kind words!
Reply from National Windscreens - Bristol
We're so pleased to hear that you were happy with the speed of our work, the quality of the finish, and the communication from our staff. Thank you for your wonderful feedback!
RUINED MY WINDSCREEN!!!
National Windscreens carried out a chip repair that physically peeled off after 6 weeks. Customer Relations admitted in writing that high summer temperatures affected the application, but have now issued a Final Response Letter refusing to fix it under warranty, hiding behind internal 30-day terms.
Under the Consumer Rights Act 2015, work must be done with reasonable care and skill. Disgraceful customer service and failure to take accountability for bad workmanship. Because they failed to seal my chip properly in the first place, they have completely ruined my windscreen, leaving me with no choice now but to replace the entire windscreen.
Matter escalated to Allianz and the Financial Ombudsman Service.
21 September 2026
Unprompted review
Reply from National Windscreens - Bristol
We are truly sorry to hear about the issues you've experienced with your chip repair, particularly that it failed after six weeks and led to further damage to your windscreen. We understand your frustration regarding our warranty terms and your concerns about accountability and workmanship.
Reply from National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I booked an appointment for them to…
I booked an appointment for them to come to me which is super ideal and makes it easier for me to get the windscreen replaced. I forgot the name of the guy who came out so sorry but genuinely such a friendly and nice man. The job was done really well and quicker than I imagined so definitely do recommend these guys for sure.
5 September 2026
Reply from National Windscreens - Bristol
We're delighted to hear that our mobile service was ideal and made your windscreen replacement easier! It's wonderful that our technician was friendly and nice, and that the job was done well and quicker than you imagined.
Reply from National Windscreens - Bristol
We're so pleased to hear that our fitter was prompt and polite, and that your car was left clean. Thank you for your feedback!
Great experience
Great communication from the team, the windscreen was replaced much quicker than we expected, and the car was left tidy afterwards.
31 August 2026
Reply from National Windscreens - Bristol
We're so pleased to hear about the great communication from our team! It's wonderful that your windscreen was replaced much quicker than expected and that your car was left tidy afterwards.
Quick to organise
Quick to organise, very polite gentleman who fixed my windscreen. Very quick and excellent result.
19 August 2026
Reply from National Windscreens - Bristol
We're so pleased to hear that the organization was quick and that our gentleman was polite. It's wonderful to know you received a very quick and excellent result!
Reply from National Windscreens - Bristol
We're so pleased to hear that you were happy with the job, experienced good communication and service, and found our staff nice. Thank you for your wonderful feedback!
Very efficient and friendly staff
19 August 2026
Reply from National Windscreens - Bristol
We're so pleased to hear that you found our team to be efficient and friendly. We truly appreciate your kind words and positive feedback.
Car was ready earlier than estimated
Car was ready earlier than estimated, great job and it included camera setup
Knowledgable and courteous staff
19 August 2026
Reply from National Windscreens - Bristol
We're so pleased to hear that your car was ready earlier than estimated and that we did a great job, including the camera setup. It's wonderful that our staff were knowledgeable and courteous!
Really friendly …
Really friendly and did the work pretty quickly kept me up-to-date thank you
19 August 2026
Reply from National Windscreens - Bristol
We're so pleased you found our team friendly and that the work was completed quickly. We're also glad we kept you updated. Thank you for your wonderful feedback!
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