The manager had a shortage of staff but good communition between him and myself we got the job done, I was expecting to have a new windscreen to be fitted, but with great skill he managed to fix the... See more
Company replied
Location
Switch locationKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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The booking was straight forward and the in person service on site was excellent and professional. I was kept informed and the job was completed quickly to a high standard. There is a small area to wa... See more
Company replied
After being completely messed about by a well known windscreen company, I was most greatfull to National Windscreens at W-S-M who were simply outstanding in their knowledge and general professionalis... See more
Company replied
Good service. Slight confusion over time of arrival but as it was earlier than expected all was good.
Company replied
Company details
About National Windscreens - Aberdeen
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, United Kingdom
- 01224-516-117
4.6
Excellent
645 reviews
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Avoid at all costs
Avoid at all costs, they admited kicking in windscreen to get window out and this caused damage to dash, also paid for camera calibration but they said they completed but have not as still not working , the camera was working fine before car went in for new window, cowboys, better going else where the services provided are professional
13 July 2026
Unprompted review
Reply from National Windscreens - Aberdeen
We are very sorry to hear about the damage to your dash and the issues with your camera after the recent service. We understand your frustration and regret that your camera is still not working. We are committed to improving our service. Please contact us with your vehicle details at control@nationalwindscreens.co.uk so this can be looked into
Reply from National Windscreens - Aberdeen
We're so pleased to hear that you experienced great service and found our staff to be professional and friendly. Thank you for your wonderful feedback!
Good service
Good service. Slight confusion over time of arrival but as it was earlier than expected all was good.
29 July 2026
Reply from National Windscreens - Aberdeen
We're glad to hear you received good service! We appreciate your understanding regarding the slight arrival time confusion.
I would’ve made it 5* but I received a…
I would’ve made it 5* but I received a phone delaying the installation of my windscreen.
5 August 2026
Reply from National Windscreens - Aberdeen
We appreciate your feedback and understand your frustration regarding the phone delay impacting your windscreen installation. We are reviewing our processes to prevent similar occurrences.
Reply from National Windscreens - Aberdeen
We're so happy to hear you had such a positive experience with us. We truly appreciate your wonderful feedback!
The booking was straight forward and…
The booking was straight forward and the in person service on site was excellent and professional. I was kept informed and the job was completed quickly to a high standard. There is a small area to wait or within a 5 minute walk is an excellent cafe which was a bonus.
24 July 2026
Reply from National Windscreens - Aberdeen
We're delighted to hear that your booking process was straightforward and that our on-site service was excellent and professional. It's wonderful that you were kept informed and that the job was completed quickly to a high standard. We're also pleased you found the waiting area convenient and enjoyed the nearby cafe!
The manager had a shortage of staff but…
The manager had a shortage of staff but good communition between him and myself we got the job done, I was expecting to have a new windscreen to be fitted, but with great skill he managed to fix the chips and hay ho we was good to go....
Thanks again, and great coffee....
23 July 2026
Reply from National Windscreens - Aberdeen
We're delighted to hear that despite a staff shortage, the manager's excellent communication ensured the job was completed to your satisfaction. We're especially pleased that his skill allowed him to repair the chips, and that you enjoyed the coffee!
Reply from National Windscreens - Aberdeen
We're so glad to hear we did a brilliant job and took care of the broken windscreen for you! Thank you for your kind words.
Poor, unprofessional service!
Carried out a poor windscreen replacement initially, wasn’t sealed properly, horrendous wind noise when driving over 50mph. Then cancelled (at relatively short notice), an agreed appointment to rectify, but rescheduled for a couple of days later. Did not turn up for that appointment, no communication, just a no show. So unprofessional!
24 July 2026
Reply from National Windscreens - Aberdeen
We are truly sorry to hear about the poor windscreen replacement and the subsequent issues with your appointments. We understand how frustrating the wind noise and the repeated no-shows must have been. We are reviewing this internally to improve our service.
Service …
The staff was great at rendering services but the process of booking a date is frustrating
22 July 2026
Reply from National Windscreens - Aberdeen
We're glad to hear our staff provided great service. We understand your frustration with the booking process and appreciate you bringing this to our attention.
I was second on the list at 9.30am
I was second on the list at 9.30am , didn’t turn up till 1 pm , so tracking driver didn’t really work to give me any idea when he would arrive.
Chip looks the same before & after so bit disappointed .
11 July 2026
Reply from National Windscreens - Aberdeen
We sincerely apologize for the extended wait time and the issues with the tracking system. We're also very sorry to hear that the repair did not meet your expectations. We understand your disappointment and will review this feedback to improve our services.
Easy booking process and simple to get…
Easy booking process and simple to get my windscreen schip repaired. Staff were friendly and helpful. Only note I was told it should take under an hour but I was there for just over 1hr 40 min but it's not the end of the world.
13 July 2026
Reply from National Windscreens - Aberdeen
We're pleased to hear that you found the booking process easy and our staff friendly and helpful during your windscreen chip repair. We appreciate you bringing the extended wait time to our attention and thank you for your understanding.
Don’t bother phoning around other inferior companies
After being completely messed about by a well known windscreen company, I was most greatfull to National Windscreens at W-S-M who were simply outstanding in their knowledge and general professionalism and had me booked in quickly and my Jeep Wrangler in and out well within a couple of hours. 10/10 from me and then some 👍
17 July 2026
Reply from National Windscreens - Aberdeen
We're so pleased to hear about your outstanding experience with our team! It's wonderful that our knowledge and professionalism helped get your vehicle sorted quickly. Thank you for your fantastic feedback!
A stone chipping 2-3cm rare repair.
Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with a ignorable scar. But in a two weeks time and a thousand mile drive the repaired area has developed a very small crack which appears to be growing. I understand that a repaired chip may leave a small mark, but I did not expect any micro crack to become a macro crack, at all. Urgent action and response is need to stop it from spreading. I hope the the company will take necessary action to sort it out.
10 July 2026
Reply from National Windscreens - Aberdeen
We appreciate your feedback and are glad our staff were polite and helpful. We're sorry to hear about the crack developing after the repair. We understand your concern and will investigate this issue to find a resolution. Thank you for bringing this to our attention.
Reply from National Windscreens - Aberdeen
We're so pleased to hear that you found our service to be quick, easy, and professional. Thank you for your kind feedback!
Great customer service
Great customer service. Very understanding of the issue and prompt attention. Great advice given.
7 July 2026
Reply from National Windscreens - Aberdeen
We're so pleased you experienced great customer service and found us understanding of the issue with prompt attention. We're also happy you found our advice helpful. Thank you for your positive feedback!
Great service.
3 July 2026
Reply from National Windscreens - Aberdeen
Thank you for your positive feedback!
My initial appointment was changed…
My initial appointment was changed three times to accommodate availability of slots.
30 June 2026
Reply from National Windscreens - Aberdeen
We understand your frustration with the rescheduling. We are working to improve our scheduling process.
Quick and efficient
Quick and efficient , polite and professional service.
Fully satisfied.
2 July 2026
Reply from National Windscreens - Aberdeen
We're so pleased you experienced quick, efficient, polite, and professional service. Thank you for letting us know you were fully satisfied!
Reply from National Windscreens - Aberdeen
We appreciate you sharing that booking was easy, our communication was good, and we were helpful! We are so happy you had a positive experience with us.
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