National Plastics Reviews 

2,112
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 509 reviews, reviewers overwhelmingly had a great experience with this company, pointing out the exceptionally helpful staff and smooth overall purchasing process from start to finish. Customers frequently praise the fast and reliable delivery service, noting that orders often arrive right on time or even ahead of schedule with very friendly drivers. People are also very happy with the quality of the products, describing them as beautiful, solid, and wonderfully suited for various home renovation projects. However, some customers also noted frustrating issues with certain items arriving damaged during transit due to rough courier handling. A few people mentioned experiencing unexpected delivery delays or stock shortages that unfortunately impacted their scheduled installation timelines.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently praising the fast shipping times and... See more

Product

Users describe positive interactions with product, highlighting great quality, competitive prices, and items... See more

Order

Customers consistently note positive experiences with order processes being straightforward and easy to... See more

Service

Clients share positive opinions on service, highlighting top-class assistance both in store and online.... See more

Quality

Consumers find quality to be positive and consistently praise the products. Reviewers highlight that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted . We got great advice when choosing our doors , they had the newest specificatio... See more

Company replied

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,112)

485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Items well packaged no…

Excellent Items well packaged no damage delivered within the time specified

26 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Ordered samples

Ordered samples. Delivered in less than 48hrs.

17 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

no problem

no problem with any part of ordering and delivering of the products

23 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 2 out of 5 stars

Never heard re wrong size ignored

Never heard re wrong size ignored

17 February 2026
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Reply from National Plastics

Good afternoon,

I am so sorry you are unhappy.

I have looked through our notes and can see that you have emailed about the product not being wide enough and wanting to return them.

It does state the size on the website and we had responded as below:-

17 Feb 2026 15:16:13 Complete Customer Notified
Good afternoon, Thank you for your email. Details to return your order are on our website and can be found through this link https://www.nationalplastics.co.uk/customer-service, under the section Returns, Cancellations and Replacements. Once we have received your order we will be able to issue a refund to your original payment method.

I hope that helps

Regards
Customer Services

Rated 5 out of 5 stars

Kept up to date on delivery

Kept up to date on delivery, quality goods

16 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Have used this company before and was…

Have used this company before and was very happy with the wall panels.
We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are beautiful, all delivered on time. A big shout to Martin the delivery guy, he brought in all the wall panels ect without hesitation and was very polite and mindful of our property. Thankyou National Plastics.

2 March 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

National Plastics - Pyle

My partner and I have just popped into National Plastics at Pyle to look at shower panels. Tom & Jim were absolutely amazing, they provided us with info and professional advice, showed us examples and helped us select what we needed for our shower room. They were extremely helpful and friendly, and we would highly recommend. Thanks guys.

28 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very goid service and quick delivery

Would recommend this company very fast and efficient service

11 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Super quick and efficient delivery

My order was very easy to place. Multiple ways to pay online, great website and the prices are very competitive.
I ordered on a Monday evening and it arrived on Wednesday morning at 7am, delivered by Martin.
Martin was great, he brought my panels to my front door and offered help to bring them inside.
Very friendly service.

25 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Great products at competitive price

Items ordered were delivered when we were told they would be & the driver left them in a safe place.

Products were of a very good standard & competitively priced

17 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Next day delivery

Delivery was made within 24 hours

17 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I ordered two samples of shower panels…

I ordered two samples of shower panels and received an email to say the company had got my order. With in half an hour I got another email to say they had been dispatched.
I would definitely recommend this company

16 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, Sean was very helpful

23 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

The samples I ordered arrived in good…

The samples I ordered arrived in good time. What more can you ask!

9 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service all round

Super quick delivery, perfectly as described and a very helpful delivery driver,great service all round can't recommend enough thank you

13 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Website was easy to navigate and find…

Website was easy to navigate and find items. Ordering and delivery was good. Delivered on time.

11 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fantastic Delivery

What such a lovely chap Martin was this morning with our delivery! Great service - I was able to track the delivery, and it arrived on time. Best delivery we’ve had for a while!

18 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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