UK National Lottery Reviews 

Where do I start, the app is an absolute disgrace. Cannot update my card details as they keep getting rejected for some reason. Emailed and got contacted to tell me use the chat service or call. I used the chat service which is a bot so no success so decided to call. They went through all options to try and still not able to update. As for the lottery itself, two must be won jackpots in one week, guess what, no winners. It’s an absolute rip off. Playing the lottery is about having dreams of winning big. You won’t be able to achieve that with this company running it. Bunch of amateurs lining their pockets. It should have stayed in the uk with the the best interest of the uk ppl. Give it to Richard Branson and maybe us normal folk might just be in with a chance of making our dreams come true. The 1 star is very generous btw as it’s the only rating that’s allowed as low. It would be in the minus if allowed. Wake up allewyn, the uk folk have had enough, it’s time to go back to how the original lottery was set up when big wins meant big prizes and dreams came true.

They only get one star as I can't put a minus in! Diabolical customer service, diabolical company. Give it to Branson or even, never thought I'd say this, back to Camelot!

One star is one too many. The functionality of the app is a disgrace. I spent 14 minutes trying to buy a ticket without success. This never happened with the previous operator of the National Lottery.

Extremely poor payout, save your money and go to a casino if you really want to gamble as the lottery instant win games are definitely the opposite!!!

New website is a major downgrade and clearly created by incompetents. It simply does not work properly now and features like chronological sorting by date no longer work for example. What does that say about the rest of the company management that they could be so asleep at the wheel to allow it? Bring back Camelot to run it PLEASE!

Awful website go back to the old one you can’t even keep a record of what you bought when it says view your ticket you can’t as it says pending!!

The new app is a joke I played the Set for Life on the 23rd March and I won a few wins on the tickets I played.
Logged into my account and the balance states 00. I called the lottery number and was told on their system my ticket was purchased on the 24th March for the following game on the 30th. I explained to them that’s not what it states on my account. But their not budging according to their system I didn’t play on the 23rd March.
I told them the app just isn’t working it’s not fit for purpose.
I’m going to purchase my tickets in store from now on because I don’t trust this app

Absolutely awful since Allwyn took over. More often than not it doesn't work and advised to use website which also doesn't work

I put some money into TNL app account but I am always locked out and cannot find how to unlock it. So I am frustrated as I cannot spend my hard earned money on buying tickets this month because this app isn't working for over a few weeks now

What is it with you idiots How can you say update the app to fix Bug issues Which you’ve created now I can’t log on To Get my lottery.i take it you must have ex government workers working for you

Just sack the designers who came up with this platform. Easier to navigate IKEA on a Bank Holiday. Can't wait to win the jackpot so I don't have to use this site ever again.

I had my online lottery account for over 20 years and I have been buy my lottery for the month for many years now and all of a sudden since this new company takes over. Thy block me from depositing the money I need to cover all my games for the month. I called them and they told me they sent me a email which I didn’t receive and saying that the computer automatically charged my deposit limits. They said someone was going to call me back, but no calls so far. Tonight I went to buy my Thunder ball and I can’t deposit no money and I can’t use the £12 I have in the account. Alywn is a very bad company and very poor customer service. Comeback Camelot all is forgiven.

The new National Lottery app is a load of 💩 it’s down yet again 24/03/2026, why replace the old one it was brilliant 🤷🏻‍♂️ if it ain’t broke don’t fix it 🤦🏻‍♂️ Idgiots ……..😡

Saves me money as some days I can't buy tickets, "error please try later" continues for over 6 hours. Then the web site will not allow you to use your Favourite numbers.
Trying to check previous tickets is a pain, it's not in date order and you have to filter Pending, which doesn't always work. Lots of other issues too but new company chooses to ignore feedback.

Hopeless, constantly get the message ‘Something went wrong’ certainly the case with whoever wrote this app! They must be losing millions, as frustrated players just give up. I cannot deposit funds, links that were so intuitive before have been removed. Sort it out!

New app rubbish wouldn’t let me buy a ticket or play instant games. No problems with previous app if it ain’t broke don’t fix it! Whoops too late 🤨

Absolute pile of horse shite this new app is like it's 20years old,but saving me money 🤑

National lottery app has problems AGAIN.
What is wrong with this Alwyn company that they make changes everyone HATES and can't function without problems.
The changes they chose are unnecessary, the app is ugly and there are always problems. If Alwyn wasn't competent enough to run something like this they should never have bid.
And fire the minister et al that approved this crap company should also be fired.
Guess I'm missing another draw. Well done.... pointless.

Its shocking. Wont let me withdraw winnings. Doesn’t show the lotto game just purchased. Its like a con. Once Ive received my winnings I will not use again. Disgraceful.