NARSissist Reviews 20

I ordered a product, but the wrong address was automatically entered. I reached out to customer service the same day to correct it, and they assured me everything would be fine. Later, they told me the package was lost.

They gave me two options: a replacement or a refund. I chose the replacement, but the next day, they said they couldn’t send it and would refund me instead. It’s been over a month now, and I still haven’t received my money. They write in a way that sounds caring, but at this point, it’s clear they’re just making empty promises.

Avoid this company!!!! If I could give zero stars I would worst company I have ever dealt with. Over a week an no update about my order after ringing multiple times to be told wait a few more days every single time. To then be told they don’t know where my order is so they will now escalate it and which will take another few days. Absolutely disgusting customer service absolutely no value in there customers at all. Constant excuses of are you not with in the U.K. which I am so that was not the issue. Just awful won’t ever use there products now.

I placed an order on the 27th, right after I received an email saying the what I wanted was back in stock. Today, one week later, they canceled and sent me a bland short email with no details whatsoever as to why they canceled.

So, I tried to write to them using the online contact form, but it does not work (why??)!

Then, I decided to spend the extra money to call them: the lady I talked to explained that (against any e-commerce good common sense), what they do is that they might take up to 3 days to process each order placed (big lie: mine was "in process" for 7 days!), therefore, once it is your turn, they might find that the items you ordered are out of stock in the warehouse. So basically it does not matter if their website showed you that the item was in stock, you added it to your basket and submitted the order...basically, there is no way to know if you'll get it! I mean, how stupid is that?
I would understand if it was a small company selling vintage items or rare books, but Nars is a big international brand! They sell thousands of units of the same products internationally and they can afford proper management systems to process orders and match the availability shown on the website to the actual availability in their warehouses! Considering the money they make thanks to OUR purchases, I demand that when the website shows that an item is available, they do physically have it!

The girl who answered the phone was nice to me and she emailed me afterward, which is great, especially considering the awful CS reviews. So thank you Claudia! - But I cannot stress enough: do not waste your time buying from this website. If you want to buy Nars, depending on the country you live in, do it on Sephora or Brown Thomas, or just don't, because no makeup is worth the trouble.

Absolute WORST customer service I have ever experienced. Their website was broken so they shipped the same order twice, then made it incredibly difficult to return it. The responses I got from customer service were incredibly rude - either they didn't reply, or when they did they were snarky and rude. I was a loyal customer but I will NEVER be shopping with them again.

The website Experience was great and then the shipping is painful and long! I think I waited nearly 10days for a foundation! Come on nars sort the shipping out! Why if your a UK buyer did it look like my package had come from France! That is crazy air miles not cost affective for you or the environment

The shipping takes forever and always have to email service team to get the tracking NO, which is annoying!

I’ve ordered from Nars online a few times and every single time has been a disaster. It’s got to be the worst customer service team I’ve ever encountered. Nobody bothers to respond, first of all. Then when they do respond they give the wrong info. Parcels go missing. There’s no interest in reading the chain of emails and you get all kinds of confusing responses (if you’re lucky to get one at all). I’ve ordered a highlighter, which they seem to have in stock. I got a confirmation email 10 days ago. And then radio silence. No follow up, no shipping, no response to three emails.

Surely there must be a way to report this horrendous website (of what is surprisingly a good makeup brand) for the way they treat their customers? If someone would tell me I’d happily report them.

I love the products but Customer Service is really bad.

I have purchased some products and paid DHL deliverym which according to them should take 2 working days to be delivered.

So wrong, they do not even use DHL. I have to write them and ask for a tracking number, which does not give any information where the products are. So, I am going on vacation tomorrow and without my products. Thanks Nars Europe!

I ordered some NARS Products from this website. Currently it's the only way to buy NARS products in Sweden. In the site it's written that it takes 5-7 days to send the package to Sweden. but after one month still I didn't received my package. then I send them an email and they refund my money immediately without any problem.

Hope that NARS make it's product more available in Sweden. right now it's only Sephora that sells NARS products and it's in Stockholm and I don't live in Stockholm.

Nice first experience
Ordered on Sunday, received my order on Friday (to France). Unfortunately they don't send an email when they ship the items (they use tracking though), but otherwise everything was well-wrapped and it arrived fairly quickly.

I love Nars products and this is currently the only way to buy them in the Netherlands. The problem is the service. After you place your order do not expect any further communications. I have never had any. The product will not arrive for a least a week so don't expect otherwise. They reply if you query them, but not exactly with any enthusiasm. However you will eventually get your rare and special Nars products and the packaging is adequate for purpose. This is one of those cases where it's like it or lump it for now. I've tried switching to other products but I just love my Nars.

So I placed an order and and it looked like everything was al right. A week goes by and I begin to worry why my order hasn't shipped yet. I contact customer service and ask them if this was normal. They replied a few days later by saying my order was going to get shipped soon. Another week later, my order still hadn't shipped. So I contact them again, and I got the same reply back "your order is going to get shipped soon". Then, another week later I notice that my money (I paid through Paypal) got refunded. I sent them an email again and ask them why this had happened and what the hell was going on. They didn't answered the question but said they were going to "resend" my order. I got a new confirmation mail and thought I was going to get my order, finally.
Two weeks go by again, and still no order shipped. I sent them again some emails, but they never responded to me.
Seriously, the worst customer service ever. What are they even doing there?
I will never shop on narscosmetics.eu again, nor will I buy Nars products in the future through other stores. I'm done.

I definitely would not recommend to shop on narscosmetics.eu.

Problem solved, thank you

I would place an order, and for no reason they would just refund me. They didnt even email me. 2 weeks goes by and I contact them and they dont even respond. Then i email again and finally they respond saying that they cant accept my order. Then i make the payment threw my paypal account and they still refund. Waste of time.

I ordered on the 23h of august, and i haven't received a confirmation email, nor have they responded to my multiple emails. And when i go to their website to see my order, it says that there is no order???? REALLY BAD SERVICE NARS. The least you can do is reply to my email. Really wanna know if you just took the money.

I have placed my first order with narscosmetics.eu in Europe as otherwise you are not able to buy Nars products (I used to order Nars from space.uk which is not possible any longer). Nars.eu never provided a tracking number, although this is part of their Terms and Conditions. They never send an e-mail informing that goods have been shipped either (also part of their terms and conditions). I only noticed because in my account it mentions "shipped".... I wrote to them THREE times asking for more details on shipment - no reaction, no confirmation that my mails have been received, nothing .... I have no idea where my parcel is, if my parcel will ever arrive, when it was shipped exactly, if they have used the carrier that I chose when placing my order ... I truly doubt that a customer service at nars.eu exists ....First and last order. Such a shame that you cannot order NARS products from other stores any more. I only wish I had read the reviews before ordering.

The only reason I keep ordering products from narscosmetics.eu is because it's the only store that ships NARS products to my country.

- Shipping is slow as hell. If I'm ordering products from an EU website, I'm expecting them to be shipped from within EU. Yet packages constantly take 2 weeks or more to arrive after they have been marked as "Shipped"
- They don't provide a postal tracking number, so you have no idea where your package is traveling while you're waiting for it
- Your order history shows different total than what you paid at the checkout; for some reason, the tax (that should be included in the price) is added again to the total price. Your credit card is only charged the amount that you accepted at the checkout, but why not fix such an obvious mistake? It's been on their website for years
- Sometimes certain shades of foundations etc. can be out of stock for months
- Customer service is totally helpless and never has any answers to inquiries about when an out-of-stock product is back in stock

Love their products, but narscosmetics.eu is one of the worst online stores I have shopped at.