I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... See more
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Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... See more
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Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information... See more
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Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm... See more
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Company details
Written by the company
Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.
Contact info
7 Winckley Square, PR1 3JD, Preston, United Kingdom
- 01772 888 444
- napthens.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 38% of negative reviews
Typically replies within 1 week
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Emma and Aaron from Napthens have been…
Emma and Aaron from Napthens have been nothing but great! We have used them twice now when buying and selling our property and have found them so easy to deal with. Kept us up to date and really responsive even after the sale.
Would definitely recommend them in the future.
Thank you so much!

Reply from Napthens Solicitors
Data Protection Issues.
Napthens defended a client against a claim I had made in regards to an incorrect 'drive off notice' I had been issued at a local garage.
There were many issues. Not least, the junior solicitor assigned to my case sent me another client's highly sensitive legal documents. Astonishingly, despite my complaint being highly Data Protection orientated,, they passed it off as insignificant.
It was not insignificant to me.
The ICO is looking into this for me and I will update. In the meantime, I encourage you to exercise caution when using this company.
Sally and Greg provided a great service…
Sally and Greg provided a great service during the sale of my apartment. They kept plugging away through 3 solicitors on the buyers side and although it did take longer than expected, they finally pushed it over the line for me, thank you.

Reply from Napthens Solicitors
Jessica Flanagan from the Blackburn Office …
Jessica Flanagan from the Blackburn office was exceptional in every aspect. She handled everything professionally, expediently, and with great honesty. Our recent property sale was managed seamlessly, and my wife and I had complete confidence that all matters were being addressed. We highly recommend her services and will undoubtedly use her again.
Poor service
Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information, forgot to do id checks, add my name onto account which I only found out when I rang them as they didn’t have a file with my name on. forgot to update myself of any changes my ex made which I only found out when I queried some wording in an email, this then ended up costing double the original quote. Also agreed to hold moneys then decided they wouldn’t do this once I’d signed the forms.

Reply from Napthens Solicitors
The service from start to finish has…
The service from start to finish has been excellent, i would certainly recommend this company going forward
The service we received was excellent
The service we received was excellent, the wife and I were making our Wills. The Solicitor who looked after us was very professional. Everything was explained in detail,and all our questions answered appropriately and with care. We could not have wished for better service. 10/10.
recommended
Very happy with the service provided by Napthens Solicitors. They helped me and my husband update our Will's. Farida explained the process from start to finish and was extremely helpful. Farida is friendly, professional and polite and was able to provide us with what we needed. Thank you. We wouldn't hesitate to use your services again should we need to.
Ellie Green outstanding service
Ellie Green from the Preston office was exceptional in all matters. Everything was dealt with professionally, expediently and equally important with honesty.
Everything pertaining to our recent purchase of a property were handled trouble free, at all times my wife and I had utter confidence that whatever needed addressing were indeed being done so. We cannot recommend her high enough, and will without doubt use again, Thanks Ellie, Stew&Becks.
when dealing with lawyers be prepared…
when dealing with lawyers be prepared to younger lawyers changing jobs. Self -interested. Make sure your your verbal instructions are follored up by e - mail stating the same. In spite of that they will ignore your instructions.
Amazing experience from Ellie
Ellie has been absolutely wonderful throughout the whole process of selling our property. She has kept us informed every step of the way and I will definitely be asking her to assist when we purchase our next home. Amazing service from start to finish.

Reply from Napthens Solicitors
Above and Beyond
Very pleased with the level of service provided from the Blackburn Office, ( Rural Team ) Swift communication and regular updates. I was especially appreciative of help and advice, outside of what is traditionally termed 'normal working hours.' Credit where credit is due. Thank you both.

Reply from Napthens Solicitors
Head of Operations
“Head of Operations” the only thing she can operate is the vending machine.
Helen was fantastic
Helen was fantastic. Very clear, professional and understanding. Executed admin brilliantly. Highly recommend for what was a stressful time in my life.

Reply from Napthens Solicitors
Excellent service for Divorce, conveyancing and will.
I chose Napthens (Helen Lucking) to deal with my divorce because they have an office in Lytham so convenient and easy parking available. The service I received from Helen was not only professional but also her handling of my divorce was dealt with care and understanding and I felt she represented me perfectly in how she handled all the nonsense my ex flung at me. I felt completely at ease and the fees were very reasonable too.
At the same time I used their conveyancing department and will department, so all in all Napthens were able to deal with my divorce, Property transfer and my Will all within one office. I wouldn’t hesitate to contact Napthens should I need a solicitor in the future.

Reply from Napthens Solicitors
Friendly-users app
Very professional service, the solicitors team for real estates are very dedicated towards customers, from the first intro call to the solicitor in charge, well coordinated, quick responses, friendly-users app with informative documents, capacity is second to none in their leagues. (have had some experiences with some in the same areas)

Reply from Napthens Solicitors
Napthens,Solicitors
Napthens,Solicitors, (Victoria Cross) provided a first class service in preparing our Wills. I had every confidence in her from the first interview, discussing our needs and explaining her advice succinctly and clearly.
I would not hesitate in recommending her.

Reply from Napthens Solicitors
Efficient from the word go.
From start to finish everything was handles with total dedication from the team at Napthens. We would highly recommend them.

Reply from Napthens Solicitors
A huge thank you to Helen Lucking…
A huge thank you to Helen Lucking (Lytham) for her advice and guidance. Helen has helped immensely as we navigated through a considerably lengthy family law issue.
I couldn't recommend her and Napthens enough.
I have instructed a few local solicitors over the years, but Helen is ahead of all.

Reply from Napthens Solicitors
Uzma Begum has done for me an excellent…
Uzma Begum has done for me an excellent job taking burden off my shoulder completing the purchase before the proposed timeline. Thank you very much Uzma

Reply from Napthens Solicitors
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