First of all, stop saying sorry you had an unpleasant experience. With almost a decade of gaming experience, I can say that there's no chance of winning RTP back (I'm not even talking about winning fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried awa... See more
Company replied
Nice games. Really enjoyable. Also sometimes nice winnings. Now depends what it means for everyone WINING! Qick withdraw of your winnings as well. Overall, it is a online casino that i do recomand!... See more
Company replied
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
Company replied
Company details
Written by the company
Excitement and entertainment in a safe, protected environment. That is what Napoleon Sports & Casino represents. Napoleon is the Belgian market leader in online entertainment and is the owner and operator of the Grand Casino of Knokke, as well as operating about 25 arcades throughout Belgium. As a Belgian company, Napoleon Sports & Casino takes full responsibility for sustainable entertainment. Napoleon currently employs around 400 people for who, as part of the pan-European Super Group, there is a focus on long-term growth and international development possibilities. Napoleon, with headquarters in Erembodegem near Aalst, has experienced steady growth since its inception more than 40 years ago.
Contact info
Belgium
- napoleongames.be
You should know
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Napoleon Sports & Casino
Hi Kyle, thank you for your review! Great to hear our team could help you out. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Napoleon is the best bet sporting …
Napoleon is the best bet sporting platform 👌 Very easy to use 👌 and I love it
18 June 2026
Reply from Napoleon Sports & Casino
Hi Mohamed, thank you! That means a lot. We work hard to keep the platform easy to use and enjoyable, so we're glad you love it. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
It'd difficult to verify the history of…
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
24 May 2026
Reply from Napoleon Sports & Casino
Hi Albert, thanks for flagging that finding an overview of your bets isn't straightforward. We'd like to point you to the right place. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll walk you through where to find your full betting history.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Harold, sorry to hear that. If your winnings haven't been paid out, that's something we want to trace properly. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we will follow up on the payment status.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Norma, thank you for your review! Great to hear you love the casino and enjoy your time at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
its ok
its ok. the most annoying part is the daily spin. the last months +-6month ive only been getting 10 or no luck but in the past i something got 2 euro or more. and other sites has more rewards when you spend like 10+ euros.
18 June 2026
Reply from Napoleon Sports & Casino
Hi Rikkert, thanks for the honest feedback. The daily spin runs completely automatically and its outcome is random. We hear you on wanting more out of it, and we've passed that on to the team that looks after our promotions.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Kris, thanks! Fast, easy and user friendly is exactly what we're going for, so it's great to hear it lands that way. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Not fair 😅 for me
4 June 2026
Reply from Napoleon Sports & Casino
Hi Constantin, sorry it hasn't felt fair lately, we get that the ups and downs can sting. The outcomes on our games are completely random and not something we influence. If there's anything about your account we can help with, we're at support@napoleongames.be with 'Trustpilot review' in the subject and your Trustpilot name in the message.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Katrien, thank you! We're really glad you're happy with the site. We'll keep doing our best to keep it that way. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Karim, thanks! A smooth, problem-free experience is exactly what we want for you, and a recommendation means a lot. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
The payment back is almost instant…
The payment back is almost instant unlike other simmilar sites like napoleon, and the games on it are quite entertaining
15 June 2026
Reply from Napoleon Sports & Casino
Hi Reno, thank you for your review! Great to hear the payouts come through fast and that the games keep you entertained at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
🥰🥰🥰🥰 Some fun
18 June 2026
Reply from Napoleon Sports & Casino
Hi Dilawar, thank you for your review! Great to hear you are having fun at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Good games but pay me please
5 June 2026
Reply from Napoleon Sports & Casino
Hi Nizard, glad you enjoy the games. The outcome of every game is random and that's not something we influence, so wins come down to the luck of each round. Thanks for taking the time to share this.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
When you play the slots
When you play the slots, it is easy and very simple to withdraw your money, and there are no long waiting times.
1 June 2026
Reply from Napoleon Sports & Casino
Hi, thanks! Quick and simple withdrawals with no long waits are exactly what we aim for, so it's great to hear it works that way for you. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Romane, thanks! Glad you're enjoying it. We'll keep working to make it even better for you. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Sergio, thanks for the feedback, and good to hear you like the idea behind the daily spin. It runs automatically and the outcome is random. We'll pass your thoughts to the team.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Salut Sandrine, merci ! Un 10/10, ca fait vraiment plaisir a lire. On va tout faire pour garder ce niveau. A bientot sur Napoleon Games.
L'equipe Napoleon Games
+21 - Les jeux de hasard peuvent rendre dependant. Arretez a temps ! Plus d'infos sur www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Thomas, thank you! Three times great is a lot of great, and we love to read it. We'll keep it up for you. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Salut, merci beaucoup ! Ravis que l'application te plaise. On continue a la peaufiner pour que ce soit toujours agreable. A bientot sur Napoleon Games.
L'equipe Napoleon Games
+21 - Les jeux de hasard peuvent rendre dependant. Arretez a temps ! Plus d'infos sur www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi, thank you! Being the best is exactly what we're aiming for, so this is great to read. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.