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Naplesboutique Reviews 

192
•
TrustScore 3.5 out of 5

3.6

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be easy and straightforward, appreciating the clear communication and quick shipping notifications after placing an order. People also frequently mentioned the website was user-friendly and easy to navigate, making it simple to find desired items. Many expressed excitement about their purchases, particularly the beautiful designs and styles of the dresses, and looked forward to receiving them. However, some customers were not happy with the product quality, stating that items often looked different from the pictures online and were made of cheap materials. A significant concern for many was the return policy, as people discovered that despite claims of easy returns, items had to be shipped to China at their own expense, which was not clearly stated on the website. Additionally, some reviewers found that the sizing was inaccurate, and the fit of the clothing was often awkward.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers express disappointment,... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing dissatisfaction due to... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Order

People report positive experiences with order, highlighting the simplicity and speed of the ordering process,... See more

Return policy

Customers had negative experiences with the return policy, often finding it misleading and difficult to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to place the order, the reviews were great about the quality of the clothing.

Rated 5 out of 5 stars

The communication is spectacular! From the moment that you order until arrival. You are provided with details about the order. When I decided to place the order I was thrilled to see that they had low... See more

Rated 5 out of 5 stars

The website was very easy to navigate which is incredibly important. I also don’t have any difficulty with lament and received my order verification right away. Also, I am trying to move away from o... See more

Rated 5 out of 5 stars

I am 72 was looking for an elegant simple quality dress for a family beach portrait and this is it! The price was great and the ordering process was sooo easy. Can hardly wait for it to arrive! Thank... See more

Company details

  1. Clothing Store
  2. Women's Clothing Store

Contact info

3.6

Average

TrustScore 3.5 out of 5

192 reviews

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No history of asking for reviews

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3.6

All reviews

(192)

192 reviews in the last 12 months

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Rated 1 out of 5 stars

BUYER BEWARE of Naples Boutique Purchases

BUYER BEWARE of slick advertising and a great website. The item purchased while pretty good quality did not come close to having the same sizing measurements as those stated on the website. Despite the ‘30 day money back guarantee’ advertised on their website with the buyer paying shipping, the return process was completely unacceptable. First they require a return request via email. Then they want pictures of the item to approve the refund. Then they offered store credit of 120% of the item price with a nominal return fee ( they never specified). When I declined the offer and requested a refund they offered at 10% refund and to keep the item ( which is too small and I cannot wear). When I again requested a refund they offered a 20% refund and I could keep the item or I could return it to an address in China ( they advertised themselves as a US company??) that would cost more to ship than I paid for the item. Needless to say I took the 20% ( still awaiting the refund) and filed a complaint with my credit card company.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Seems like a scam!!

I ordered a few dresses from this site for an upcoming event. Shipping took almost 3 weeks. Once the dresses arrived, a couple had quality issues. Regardless, the sizing was all over the place and not correct. When I tried to initiate the return, I was taken on a ride through a plethora of “employees” and a number of “options” they could give me without offering the full refund. “30 Day Money Back Guarantee” is definitely a lie. Avoid this website!

14 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM!

DO NOT BUY FROM THEM! Extremely low quality! The reviews have to be fake. They say they refund for returns if you return within 30 days. THIS IS NOT THE CASE. They offer all kinds of options like store credit. However, the quality is lower than SHEIN and costs way more.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Loved the array of options!

I've been looking for a dress for an upcoming wedding and was happy to have stumbled across Naples Boutique on Tiktok. The website was very easy to navigate, I loved the wide range of options available, and checkout was super easy! Ended up grabbing two different dresses I'm excited to receive!

12 May 2026
Unprompted review

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