Naked Paper Reviews 

1,634
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the toilet paper as soft, strong, and long-lasting, often superior to other brands. Many appreciate the convenience of the subscription service, highlighting the ease of ordering and adjusting delivery dates to suit their needs. The delivery service is frequently mentioned as quick, efficient, and hassle-free, with products arriving in plastic-free packaging. However, some customers were dissatisfied with the product's softness and absorbency, finding it too flimsy and requiring more sheets than other brands. A few other people also felt that the quality of the toilet rolls had deteriorated over time, noting smaller rolls and issues with perforations.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality, value,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, highlighting its speed, convenience, and... See more

Order

Clients share positive opinions on order, highlighting the ease and convenience of the ordering process,... See more

Subscription

Customers had positive experiences with subscription, praising it as a great service and product that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant loo roll - soft, strong and lasts well. No bleach involved and no plastic or unecessary packaging. Their recycled cardboard loo roll is so much better than other companies bamboo... See more

Rated 5 out of 5 stars

It's great to be using a selection of sustainable basic household products supplied by a company with its heart in the right place. The subscription process has proved very easy to use and adjust whe... See more

Rated 5 out of 5 stars

Excellent company. Ordering process straightforward, and easy to adjust orders/dates if needed. Packaging all recyclable and as compact as possible. I use both the kitchen roll and loo roll and both... See more

Rated 5 out of 5 stars

I used Naked Paper for loo roll, kitchen towel and tissues. I am very happy with the quality of all of them, and have ordered on several occasions from this company. Also, it's great to have all... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,634)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repeat custom

I've had a subscription for bamboo loo rolls first couple of years and delighted with the price, convenience and quality. The paper breaks down easily so doesn't block my drains unlike "luxury " paper. I'm happy with the product and delivery

12 May 2026
Unprompted review
Rated 5 out of 5 stars

This company does all the thinking for…

This company does all the thinking for me. They are constantly upgrading and finding ways to be even more friendly to the planet - and their customers! Easy, economical and hassle-free subscription, and delivery. No constant pestering to buy more products. I know when I see an email from them, it is worth looking at. Honest and informative about their processing and excellent standards.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product - works perfectly and better for environment

We’ve been using Naked Paper for a few years now and very happy with the products. We find it at least as good as any other in the market but with the bonus of no extra wrapping and an easy conscience around the whole production process, from an environmental point of view. Totally sold!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

We found the toilet paper too flimsy

We found the toilet paper too flimsy, and needed to use twice as many sheets as other brands. Very scratchy, and my wife hated wiping with them after she had a pee.

12 May 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Thanks for trying Naked Paper but very sorry to hear it wasn't a good fit for your home. We'll ensure the feedback is raised with the team. If you haven't already please do reach our to the support team at hello@nakedpaper.com and they'll be able to help with a refund under our first order guarantee

Rated 4 out of 5 stars

Great product

Great product, wonderfully sustainable, constantly aiming to improve its products. Less happy re repeat orders: we are 2 people so want less frequent nudges to reorder!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the recycled paper

Very happy with the toilet paper and delivery service. The colour doesn't bother me at all, if anything I feel better using it as I know that environmentally harmful chemicals haven't been used to whiten it. I also love that it is made in the UK from cardboard.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the stuff

Love the stuff! Good quality paper and a fab price too. These guys deliver to your door super fast too. A class act, thank you!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Innovative

The Naked Paper company is always on the lookout to improve its product and service. We have used their products for many years now. I order 4 boxes at a time to reduce the number of journeys to our door in a year. The product gives more than satisfactory results and we are happy with it.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Value convernirnt happy planet future

I like this product because I can buy in bulk and not have to purchase any for some time. The eco credentials are why I started using it and I feel that everything we can do is worthwhile. The product functions well and I have no problems using it, conveniencewith flexible subscription.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and price

Tried out this toilet roll product and was satisfied with the quality and price. Bought a bulk order that should see me through to the best part of a year. No worries about buying loo roll for the time being.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar

Absolutely stellar. The subscription is a sensible quantity (to fit in my limited cupboard space!) and tinkering with reordering dates if required is always straightforward. The unbleached, recycled paper toilet roll is a solid ethical choice, and I can't see myself ever buying elsewhere again.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Loo roll trial

Recently tried the trial of loo roll. Great service and speedy delivery. It makes me happy to know i'm doing better for the planet and my body too. Looking forward to trying kitchen roll with my next order.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

The best...my

The best...my. . behind as never been better ......m.mm I know what your thinking....stop using shop toilet paper...go with it .....your family....your kids will know xxx

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

This company appears to genuinely care about being green, rather than green washing. I love how it's constantly looking to improve and how it doesn't waste paper on things like advertising wraps around each roll. The product is comfortable to use and I feel happy that I'm doing my bit for the planet as well!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

They really do care about what they make…

They really do care about what they are making, how they are making it and the effect they are having on the world. I love how they communicate their journey. If only more companies were like them. I love the convenience of it being sent to me every few months. Very easy to use and can always move the delivery if I need it earlier or later. Also very good quality.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. The paper (loo rolls, tissues and kitchen paper) all do the job and the friendly informative newsletters and updates increase the emotional feel-good factor. So....good feel-good physically and psychologically. Clever.
PS Trustpilot wants a date for "this experience": we've been using Naked Paper for at least 2 years

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb loo roll!

Excellent quality of toilet paper, and with superb green credentials (valid ones, not green-washing). Very good level of information provided in email traffic, but not too much to overwhelm. Really interesting and engaging loo roll product! Highly recommended.

12 May 2026
Unprompted review

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