Nakeddog Reviews 

147
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dog food is of exceptional quality, and their pets truly enjoy the wide and diverse range of available flavors. Consumers frequently discuss the outstanding customer service, describing the support team as remarkably friendly, highly responsive, and extremely helpful when handling subscription changes or general inquiries. Buyers also appreciate the dependable delivery service, noting that parcels consistently arrive promptly, remain fresh, and are delivered right on schedule. However, some people mentioned experiencing occasional delivery issues or courier problems that temporarily affected their regular shipments and caused minor delays.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting that packages arrive on time and are delivered... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog food is really good,... See more

Service

Clients share satisfaction on service, frequently highlighting friendly, professional staff and reliable,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy online ordering, amendment to shipping dates of subscribe & save orders. Prompt delivery, well packaged. We started with Naked Pup for our Golden Retriever puppy and have now progressed to Nak... See more

Rated 5 out of 5 stars

Great food Great service I have been ordering Naked dog for a while and it suits my 2Westies who have different requirements. Recently had an uncharacteristic problem with a delivery over bank holi... See more

Rated 5 out of 5 stars

Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot includi... See more

Rated 5 out of 5 stars

Excellent company their raw dog food is out of this world and their customer service and communication are second to no one they are NUMBER 1 in every way and tick every single box!!!Keep up the goo... See more


Company details

  1. Animal Feed Store
  2. also in
  3. Food Manufacturer

Written by the company

High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.7

All reviews

(147)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A mixed review ….

Subscription always triggers and arrives on time. However, I scored low as Naked Dog are shockingly poor at responding to customer queries and requests for support. Feel ignored once subscription is in place.

26 May 2026
Nakeddog logo

Reply from Nakeddog

Hi Anna,

Thank you for taking the time to leave a review.
We’re really pleased to hear that your orders are consistently delivered on time. However, we’re sorry that you’ve felt unsupported after setting up your subscription, that’s certainly not the experience we want to provide.

Our dedicated customer service team is always here to help and actively monitors both phone and email enquiries with customer queries and requests for support being answered and resolved promptly. In addition, on our website we have an online portal that allows customers to easily manage, update, and edit subscriptions at any time.

After checking our inboxes, we haven’t received any queries or requests for support from you. If there’s anything we can assist with, please do contact us on 01359 242500 or email in to info@nakeddog.co.uk where a member of the team will be happy to assist you.

Best Regards,
The Nakeddog Team

Rated 5 out of 5 stars

Very reliable & good quality .

Using Naked dog has been very successful as we have various addresses we use though out the year ,
My emails get promt replies & one holiday home only has a small freezer so I asked for a weekly supply, no problem,
With other companies I had to revert back to dry food .
We would recommend them , we also had fussy feeders , but as yet no problems
We have been using them for a few years now .

25 May 2026
Nakeddog logo

Reply from Nakeddog

Hi Sue,

Thank you so much for leaving a review.

We are glad that we are able to provide great dog food to you all year round. Our dedicated customer services team is always on hand to respond quickly and assist you.

Thank you for being such a loyal customer.

Best Regards,

The Nakeddog Team

Rated 5 out of 5 stars

1st experience of ordering online…

1st experience of ordering online although we have been a customer via a local shop for over 12 months
Delivery arrived perfect and ontime.
Quality of the food and packaging is superb .Our cavapoo Bobbi just loves everything about naked and so do we 🩷🐾

26 March 2026
Rated 5 out of 5 stars

Good food and prompt delivery

Previous difficulties with deliveries arriving late or not at all seem to have been resolved. I can only assume that Naked Dog have had consultations with the carrier as the past three deliveries have arrived promptly with the food still frozen.
My dogs, one is a fussy eater, love this food, the bowls are licked clean

22 February 2026
Rated 5 out of 5 stars

We have used Naked Dog for a weekly…

We have used Naked Dog for a weekly order for quite some time now. Reordering is simple, an email is sent before your order is confirmed and to make any changes that you need to or to skip an order you just click the link. We have had a couple of problems with the courier delivering the order and have contacted Naked Dog directly and chatted to Mickey who has sorted out a replacement order and spoken with the courier at a remarkable speed to get the problem resolved. Excellent customer service always helpful over the phone and I would highly recommend them

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Raw Dog Food Cant be Beaten ❤️❤️❤️

Excellent company their raw dog food is out of this world and their customer service and communication are second to no one they are NUMBER 1 in every way and tick every single box!!!Keep up the good work you are all amazing at Naked Dog ❤️❤️❤️❤️❤️❤️❤️❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

26 January 2026
Rated 5 out of 5 stars

Fantastic company

I buy from naked dog regularly, my 4 dogs are very picky eaters and this is the only food they all eat. Great choice of flavors to choose from and a nice selection of raw treats too that my dogs love.

25 January 2026
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Keeps me informed when repeat order is due, when dispatched and delivery company also keeps me informed when thay have the package and the one hour delivery slot including drivers name.
My two dogs love the food, all the different varieties and both look well on it. Would definately recommend this dog food and company for the five star service provided. Myself and my dogs thank you !

27 December 2025

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