Nairn Fuels Reviews 

679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process, noting that placing orders is consistently seamless, simple, and completely hassle-free. Many individuals also note the exceptionally fast delivery service, which often arrives promptly right to their doors even during challenging weather conditions. A few other people also felt that the delivery drivers are exceptionally helpful, friendly, and polite, frequently going above and beyond to place items safely right where requested. Reviewers consistently express deep satisfaction with the reliable high quality of the products received and the outstanding overall efficiency of the entire purchasing process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, expressing great satisfaction with the prompt and... See more

Order

Clients share positive opinions on order, highlighting how seamless the online process is. Reviewers... See more

Staff

Customers had positive experiences with staff, praising the fantastic service and friendly attitude of the... See more

Service

Users describe positive interactions with service, highlighting an overall first-class experience. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I've dealt with this company either in person or online they have been fantastic. Orders come on time and are great quality wood, as described and in quantities helpful for all budgets. W... See more

Rated 5 out of 5 stars

Great service ... Would highly recommend Nairn Fuels from local deliveries to towns ... rural locations to further a field ... They will arrive through all kinds of weather conditions ... They're No... See more

Rated 5 out of 5 stars

Excellent, delivered quickly on the day they said they would and placed the order neatly in the correct location, So very helpful. Plus the added surprise of a bag of kindle to help me get started w... See more

Rated 5 out of 5 stars

Easy to order online and a speedy delivery right to the front door. Excellent service and was exceptionally happy with the delivery. Coal is also brilliant to burn with a super heat.


Company details

  1. Firewood Supplier

Information provided by various external sources

Delivery of house coal, firewood and peat to communities in Nairn, Inverness, the Western Isles and the rest of the Highlands and North Scotland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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4.9

All reviews

(679)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Recently received notification that…

Recently received notification that they are unable to deliver and will be issuing a full refund Great but they took my money on 28 Nov and the notification of funds will be 10 days as of 14th Dec Money is tight for everyone but I now have to wait til the money is in my account BEFORE I can look for a new supplier This is such shoddy service

29 November 2023
Rated 1 out of 5 stars

Not for the ordinary person

We ordered what we as 2 people need from a company that we trying out for the first time..and we know they deliver in our village, were told the £179 was not a big enough order.
So obviously we were disappointed but now we know...don't ever order from nairn fuels...

16 November 2023
Rated 5 out of 5 stars

Another quality delivery

The logs were as ordered, delivered on time and in a tidy fashion. Logs were very woody. Peat was very peat'ish, driver was friendly and knowledgeable. 12T of softwood, 12x 35kg bags of peat, 4 large bags of kindling.

31 October 2023
Rated 4 out of 5 stars

Easy to order and quick delivery…

Easy to order and quick delivery considering I had been quoted 5-6 weeks from another local supplier. Good price too. Logs delivered into my garden as requested. All look good and am looking forward to lighting my stove later. Some minor issues - I couldn't access the delivery schedule on the website and didn't get a confirmatory email. Despite these, I will be ordering again.

6 November 2023
Unprompted review

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