I won £90 on Dead or Alive 2 late one night and requested it to Skrill before bed. Next morning the withdrawal wasn't in the history and the balance was back to what it'd been before the win, minus th... See more
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Sent the same bank statement three times over the entire weekend for a £46 withdrawal. First it was 'too dark', then 'the address was cut off', then 'we need all four corners'. It was the same photo e... See more
The app kept logging me out mid-spin on Book of Dead, twice in one session on an old iPhone SE. Each time I had to log back in, and once the round I'd been on wasn't there when I returned, though the... See more
Gotta say I was skeptical at first because of some bad reviews I read on reddit, but my experience was actually pretty decent. The registration process took maybe two minutes tops. I deposited $100 us... See more
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I only used a small amount
I only used a small amount, yet the whole experience felt more stressful than enjoyable. The account area didn't provide any useful context.
The platform seemed normal until the…
The platform seemed normal until the bonus was removed without a clear reason
the account seemed easy to use until…
the account seemed easy to use until recently played forgot half my sessions. Even the FAQ failed to explain what was happending
I contacted support through email…
I contacted support through email because the English and local terms displayed different limits. The answer didn't solve anything and arrived much later.
After work
After work, I realised that the bonus was removed without a clear reason. I checked it twice before giving up.
I realised the terms changed between…
I realised the terms changed between two pages after making a small deposit.
the request was cancelled without…
the request was cancelled without warning; the account page gave no useful explanation
There was another money issue during…
There was another money issue during play.
several advertised games were absent
several advertised games were absent; honestly, I expected the basics to work.
The RNG information was missing this…
The RNG information was missing this time.
The free spins arrived late.
Fluffy Favourites absent after the…
Fluffy Favourites absent after the update
Sent the same bank statement three…
Sent the same bank statement three times over the entire weekend for a £46 withdrawal. First it was 'too dark', then 'the address was cut off', then 'we need all four corners'. It was the same photo each time, just about, and each rejection cost another day. It cleared in the end with no acknowledgement of the runaround, and by then I'd lost any goodwill I had for the place.
There were barely any live tables open…
There were barely any live tables open after midnight. For a casino that puts it on the front page, finding a free seat on my tea break was next to impossible.
withdrew £110 to Revolut and the status…
withdrew £110 to Revolut and the status went from pending to review and just sat there three days. No email or meaningful update. I had to contact them just to get any information.
Emailed twice about case #3720
Emailed twice about case #3720, no response either time.
I lost a £63 round and received no…
I lost a £63 round and received no refund.
Legacy of Dead repeatedly froze on a…
Legacy of Dead repeatedly froze on a knackered Pixel whenever the feature activated.
£12 was locked without any explanation.
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