What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I... See more
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The Nadine West company has truly helped me refresh my wardrobe. I’ve always had a hard time finding clothes that fit my age range that are stylish yet affordable. Having a personal assistant who offe... See more
Company replied
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices an... See more
Company replied
Loved the last order I received. Of course I am unable to purchase very much but I loved the tops I have purchased. So far I have been pleased with the quality of my clothes and the prices are reason... See more
Company replied
Company details
About Nadine West
Written by the company
Nadine West offers a fun and convenient personal styling service that delivers hand-selected pieces directly to your door.
We curate a personalized selection of affordable fashion that fits seamlessly into your wardrobe, allowing you to try on styles in the comfort of your own home without the obligation to buy.
Members pay a $17.99 styling fee, which is credited towards pieces kept. Our signature pink packages and easy return process make fashion stress-free and enjoyable.
We aim to provide an exciting, stylish experience for women of all shapes and sizes, empowering them to feel confident and look great every day.
Discover Your Style with Nadine West
Contact info
West Martin Luther King Junior Boulevard 512, 78701, Austin, United States
- rs@nadinewest.helpscoutapp.com
- nadinewest.com
3.6
Average
820 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What is going on with this company??
What is going on with this company??? I have been trying to get in touch with them for the past few months. None of my emails are.being returned! I don't even get the automated message acknowledging I sent them an email. It would be really nice if someone would get back to me if they're still in business. If they're no longer in business or are getting ready to go under they could at least email their customers.
24 April 2026
Unprompted review
Disorganized business model
Disorganized business model. When the clothes came they were rarely what I had asked for. I would receive the package and the next day get an alert saying do you need more time? Like they couldn't tell it was just delivered. Several times I was charged for orders I did not keep. Customer service and communication are terrible. DO NOT USE THIS SERVICE it is an absolute disaster.
27 January 2026
Unprompted review
NadineWest service!!!
I Love the NadineWest service, I had never had any issues with customer service , they always answer me in less than 24hrs. They answers any questions or concerns that I may have. I been receiving their service since March 2025 till now and will continue to see what NadineWest have to offer. The company have come a long way now and they have improved tremendously.
10 October 2025
Unprompted review
Reply from Nadine West
Thank you so much for your wonderful review, Brenda! 💖 We’re thrilled to hear you’ve had such a great experience with our team and service. Your support means the world to us. We can’t wait to keep styling you!
Worst company I ever dealt with
Worst company I ever dealt with. Their items are cheap and overpriced. They are dishonest in their dealings as well. Sent shipments I didn’t order and then said I didn’t return them when I had. I finally had to get my bank involved by filing a fraud claim. Because I had everything documented, the bank paid me the over $900 they stole from me. Please stay clear of this company!
1 September 2024
Unprompted review
Reply from Nadine West
Hi Ellen,
We’re really sorry to hear about your experience, and we sincerely apologize for any frustration caused. We take these concerns very seriously, and we want to make things right.
We’d love the opportunity to look into this further and resolve any issues you've had. Please reach out to our VIP support team directly at vipsupport@nadinewest.com so we can investigate this matter in detail and work on a resolution.
We truly value our customers and want to ensure you have a positive experience with us moving forward. Thank you for your feedback, and we look forward to hearing from you.
Best regards,
The Nadine West Team
Nadine West is a must-try!
NW has an excellent mix of pieces that are always comfortable and stylish without breaking your budget! Some of the other clothing subscription services will take your breath away with their prices and they left me wondering where all that pricing comes from bc it sure is not in the quality of the clothes. NW fixes ALL those issues. Great mix of items. Great style. Excellent quality- check, check, and check.
20 November 2024
Reply from Nadine West
Thank you so much for your wonderful review! We’re thrilled to hear that you love the mix of pieces we offer, and we’re so glad that the quality, style, and pricing have exceeded your expectations. It means a lot to us that we’re able to provide comfortable and stylish clothing without the hefty price tag.
We’re committed to delivering great value and quality with every selection, and it’s so rewarding to hear that you’re happy with your experience. We truly appreciate your support!
If you ever need anything else or have more feedback to share, we’re always here for you!
Thanks again and take care!
Forever 21 outlet clothing quality
I asked for casual clothing that is age appropriate for myself and I received clothing from a Forever 21 outlet store. The clothing appears to be soooo cheaply made and material that maybe is ok for a high schooler. The pictures are completely deceiving for what you get. There is no description of the product online so you are looking at pictures of clothing from one angle only and trying to make a decision. I’m sorry I wasted my money. Won’t make the same mistake again!! I realize you get what you pay for but I could have picked out better quality pieces for the same price from Target.
20 March 2025
Unprompted review
Reply from Nadine West
We’re sorry to hear that your experience didn’t meet your expectations, Atosa. Our goal is to provide stylish, quality pieces that align with your preferences, and we regret that we fell short this time. We appreciate your feedback regarding product descriptions and will share it with our team for improvement. If there’s anything we can do to make this right, please reach out—we’d love the opportunity to improve your experience!
I asked for casual trendy mom pieces
I asked for casual trendy mom pieces. They sent me an entire shipment of work attire. When I questioned it they said oh we have high standards for what we send and to give feedback for next purchases. I will not spend another $18 just to get a shipment of styles that were in trend 10 years ago. Do not waste your money!
8 March 2025
Unprompted review
Reply from Nadine West
Hi Cassi,
We're truly sorry to hear that your shipment didn’t match your style preferences. That’s not the experience we want for our members, and we understand how frustrating this must have been for you.
We’d love the opportunity to make things right. Please send us an email at vipsupport@nadinewest.com, and we’ll be happy to look into this further and see how we can better meet your expectations.
Your feedback is incredibly valuable to us, and we appreciate the chance to improve. We hope to hear from you soon!
I love it!
I almost did not join due to a lot of negative reviews! I guess I got-lucky I’m on my 15 th shipment never had one problem kept many many things and my girl Jaimie is amazing! They are a bit strict about sending back all returns within a set amount of time. You can request more time no problem. They text to remind you also. If it’s annoying to go to send stuff back this isn’t for yiu. I saves me hours of shopping and I have great outfits delivered to my door?
20 February 2025
Unprompted review
Reply from Nadine West
Hi Linda,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with us and that Jaimie has been amazing in assisting you. It’s great to know that our service saves you time and brings stylish outfits right to your door!
We appreciate your understanding regarding our return policies, and we're always here to help if you ever need an extension or have any concerns. Your feedback means a lot to us, and we look forward to styling you for many more shipments to come!🥰
NadineWest clothing is the new thing on the block.…
NadineWest clothing is the most affordable and trendy clothing you can get. I always get my shipments, and love whatever is inside.I'm always looking forward to it and with time,it got better and better as stylists gradually became familiar with my taste of clothes and colors.
8 January 2025
Unprompted review
Reply from Nadine West
Thank you so much for your kind words! We're thrilled to hear that you've been loving your NadineWest shipments and that our stylists have been able to tune into your personal style. We appreciate your continued trust and can’t wait to keep sending you pieces you’ll adore! Your feedback truly brightens our day! 💖✨
I can't stand them
I can't stand them. I have had 4 different orders now and haven't kept a single item. My first order in the middle of summer was all winter clothing and ugly stuff at that. Also an order with several pair of almost identical black jeggings. One order smelled entirely of cigarette smoke and I refused to even try the stuff. They have a lot of ugly clothing they send whatever they want regardless of season or what your preferences are. They don't seem to read messages about your likes and dislikes, size, fit, style. And everything is more expensive than their ads claim. Headed back to my other style company now.
18 January 2025
Unprompted review
Reply from Nadine West
Hi Tiffany,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised regarding the items in your orders. Your satisfaction is incredibly important to us, and it’s clear we missed the mark in meeting your expectations.
Please email us here at vipsupport@nadinewest.com and we promise to get this sorted out for you. We're here for you anytime! ❤️
Great customer service
"I love how they respond it didn't take 2 or 3 days . Great customer service" I really had a great experience with this company
13 June 2024
Unprompted review
Reply from Nadine West
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service. 😊
We really appreciate you taking the time to share your feedback, and we want to make sure everything continues to go smoothly for you. We’ll be sending you an email shortly to address any concerns or questions you might have.
Thanks again for being a valued member! If there’s anything else we can assist you with, don’t hesitate to reach out.
Nadine West is Reliable and Professional
I have been a customer of Nadine West for over a year presently. The selected clothes matched from the quiz results have been amazing. They are affordable, well made, and fit into both my professional and casual wardrobe very well. The process of receiving and returning the clothing is smooth and efficient. Nadine West is a great fit for monthly clothing purchases through the mail, and I highly recommend this reliable and professional company.
5 December 2024
Reply from Nadine West
Hi Lesley,
Thank you so much for sharing such a wonderful review! We're thrilled to hear that you've had a great experience with us over the past year. It’s fantastic that the clothes from your quiz results have been a perfect match for both your professional and casual wardrobe. We always strive to offer high-quality, affordable pieces, and it’s great to know we’re hitting the mark!
We also appreciate your feedback on the ease of the receiving and returning process—it’s important to us that the experience is as smooth as possible for our members. Your recommendation means the world to us, and we're so grateful for your continued trust in Nadine West.
If you ever need anything, we're always here to help. Thank you again for being such a valued customer, and we look forward to sending more amazing pieces your way!
Wishing you all the best,
Love Nadine West!!!
Love Nadine West! The clothes are supper cute and the company is so easy to work with!
25 October 2024
Reply from Nadine West
Hi Robin!
Thank you so much for your kind words! We’re thrilled to hear that you love your Nadine West clothes and that you’ve had a great experience working with us. Your feedback means a lot, and we’re so happy to have you as part of our community!
If you ever need assistance or have any more feedback, feel free to reach out—we’re always here to help.
Wishing you a wonderful day and happy styling! :)
The clothing selection needs to be a little better
The clothing selection needs to be a little better as well as the quality of the clothes, also I always ask for comfortable clothes and receive clothes for the office when I work from home
25 November 2024
Reply from Nadine West
Thank you for your feedback, Sharay! We’re sorry to hear the selection and quality didn’t meet your expectations. We’ll prioritize sending comfortable, work-from-home-appropriate options in your next shipment. Your preferences are important to us, and we’re committed to improving your experience!
Absolutely love Nadine West they go out…
Absolutely love Nadine West they go out of there way to help you! Awesome customer service and fast delivery
22 November 2024
Reply from Nadine West
Thank you so much for your kind words! We're thrilled to hear that you love Nadine West and that our customer service and fast delivery have made a positive impact. We always strive to go above and beyond to help our customers, and it's great to know that you feel supported. Your feedback means the world to us, and we look forward to continuing to serve you! 😊
Not totally impressed.
My stylist doesn’t choose things outside the normal. I don’t like that I can’t easily find my credit on my account.
25 November 2024
Reply from Nadine West
Thank you for sharing your feedback. I completely understand how important it is to feel excited about the outfits chosen for you, and I’m sorry to hear that your stylist hasn’t been stepping outside of the usual selections. We really want to make sure you’re getting outfits that you truly love!
Please look out for an email from rs@nadinwest.helpscoutapp.com soon, and we'll be happy to assist you with this. We also appreciate your note about the credit—it’s something we can address to make your experience smoother. We look forward to helping you find outfits that make you feel fantastic!
I'm not sure what I'm reviewing
I'm not sure what I'm reviewing. I canceled months and months ago, and haven't received anything since and hope not to.
24 November 2024
Reply from Nadine West
Thank you for your feedback, Sarah! I wanted to confirm that your account is currently paused until 12/31, as you agreed to our pause offer. But we reached out via email to confirm this further.
I have had a great experience with the…
I have had a great experience with the customer service received on November 7th 2024. I received a quick response and got the extension of returning my shipment. The representative was very helpful.
7 November 2024
Reply from Nadine West
Hi Beth,
Thank you so much for your kind words! 🌟 We're thrilled to hear about your positive experience with our customer service team. Providing quick and helpful support is always our top priority, and we’re so glad we could assist with your return extension.
If you ever need anything else, we’re always here to help. Thank you for being a valued member of our community! 💖
I love the clothing
I love the clothing! Its great quality and the customer service is always impeccable! I love Nadine!
Shelly
8 November 2024
Reply from Nadine West
Hi Shelly,
Thank you so much for your wonderful review! We're thrilled to hear that you love the clothing and that you're happy with the quality and our customer service. It's members like you who make what we do so rewarding! 💖
We appreciate your support and are excited to keep styling you with pieces you'll love.
Warm regards,
Nadine West Team
Your team is always quick and kind in…
Your team is always quick and kind in answering any questions and concerns I may have😊 keep up the good work Nadine West!👍
24 November 2024
Reply from Nadine West
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’ve had positive experiences with our team. Your feedback means a lot to us, and we’ll continue working hard to provide quick and helpful service. Thanks for being such a valued customer, and we look forward to keeping up the good work for you! 👍🌟
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