Nacsa Reviews 

Knowledgable worth the money, will use again. I learnt a lot quickly. This saved me money. Also it was fun to chat, better than expected 😁

Dealing with Michelle Counley and her team has been fantastic and a cannot recommend them enough. As a paying father, the current archaic CMS system is completely one sided. Michelle offers accurate advice and recommendations that have been invaluable. Michelle presents the facts and what can and cannot be done and also what is fair for everyone. Nacsa offers genuine guidance throughout the minefield of the CMS.

Very concise info about the process and next steps!

I was contact by CMS on the 13th March 2020 informing me that they had conducted a financial investigation. The CMS & FIU had gained access to my bank accounts and informed me that I had earned over £1.4 Million over a 6-year period. They gave me the opportunity to explain this which I did by telephoning them and writing to them, but this all fell on deaf ears. It was 3 days before Christmas 2020, and I received another letter from CMS with the revised payment plan based on the information they had found on me and because according to them I had not responded to their findings that I was to start paying back the debt of over £164,000 and make monthly payments of £7070.00.

Before I go on to tell you of my NACSA experience let me first explain what CMS had found which they failed to understand when I explained it to them multiple times. I was the director of a Property Maintenance company with a team of 12 tradesmen and office staff. They had found my business turnover, not my earnings. They completely ignored all the declared business costs such as workshop costs, rent, labour costs, materials, work vehicles, insurance policies, tool costs, uniform, fuel etc. They were simply looking at the total business income and saying that is what I had earned.

I found NACSA on the internet whilst in pieces during the Christmas break worrying how was I going to find £7070.00 a month, knowing they had made a huge mistake. I sent NACSA a message and thankfully I was contacted by Michelle who listened, took my case on, provided support and prompt professional advice. As the case went on it was clear I had to go through the CMS Tribunal procedure which again Michelle took me through.

It’s now January 2023, it’s taken nearly 3 years to get through this, 2 of these years with NACSA’s support. The CMS system is clogged with cases just like mine it seems because of the incompetence in the department, something I witnessed fist hand during the CMS Tribunal Court sessions. With NACSA they supported me through the tribunal system and got my payments back on track cutting the CMS calculated debt from £164,000 to £17,000, payments from £7070.00 PM to a voluntary £500.00 PM.

If you have a CMS case that you are finding difficult to be heard or understood I highly recommend NACSA whole heartily, I really do not know what I would have done without them. A huge THANK YOU to Michelle and Libby. Absolutely amazing service.

Laura at NACSA has helped me with my CMS appeal. She was very good indeed. She had exceptional knowledge of the legal systems, had good communications and was sensitive to my nervousness and lack of self confidence in this matter. Wholly recommended to anyone who is about to go into battle with the CMS. Well done!

I honestly cannot recommend NACSA and its advisers highly enough. They are incredibly knowledgeable, friendly, positive and solutions-focused and they clearly have a wealth of experience and practical advice to offer. Kerrie was first-rate in our call this afternoon, has put my mind at ease completely and has given me a crystal clear plan for taking my matter forward. Thank you!

An absolute pleasure to deal with! Really good team, both courteous & professional......have used them twice now & have helped me out massively on both occasions! Would highly recommend them to anyone.....

I found speaking to the Client manager very informative, the time overran without any problems, all questions were answered and I received an email setting out the most important points and action plan. In all very professional service and I would not hesitate to refer others to use the same; after the excellent service, I received.

I had some specific questions regarding a CMS matter that Nacsa were able to address and offer solutions to. A really useful consultation session.