Neighborhood Assistance Corporation of America Reviews 852

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted that the booking process can be tedious and requires a lot of paperwork and patience. A few other people also felt that the initial qualification process was tough, and some experienced issues with staff professionalism and communication, including rescheduled appointments without notice and difficulty with the online system.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the counselors for being helpful,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the valuable guidance, education, and... See more

User experience

Clients share positive opinions on the user experience, often describing it as informative, structured, and... See more

Booking process

Consumers find the booking process to be ambiguous. Many reviewers acknowledge that the process is thorough,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first NACA appointment went really well. Our NACA counselor Ellen Peterson was very patient, knowledgeable, and reassuring. There is a lot of paperwork and it can feel tedious, but Ellen gave us v... See more

Rated 5 out of 5 stars

This program is great for low to moderate income individuals. The workshop is the first step in the right direction. They ensure that you leave with no questions. Even if you have some later, they pro... See more

Rated 5 out of 5 stars

I have to say that trying to purchase a home can be stressful especially if you don't know where and how to start. I was fortunate enough to be paired with NACA counselor Ellen Petersen, whose experie... See more

Rated 5 out of 5 stars

NACA has made home buying possible for me. And the best part is I am learning about homeownership along the way. I know a conventional loan lender wouldn’t be so helpful and educational. Thanks for he... See more


Company details

  1. Non-Profit Organization

Written by the company

NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.


Contact info

4.8

Excellent

TrustScore 5 out of 5

852 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience working with NACA throughout my homebuying journey. The process can be detailed, but it’s designed to truly prepare you for homeownership and make sure you’re in the best position long term.

My counselor, Antonio Coronado, has been helpful in guiding me through the steps, answering my questions, and making sure I understood what was needed to move forward. Even when things felt overwhelming, I always felt like there was a clear path and support available.

What I appreciate most about NACA is that they focus on helping people who may not have perfect credit still become homeowners. That alone makes a huge difference.

If you stay patient, organized, and committed to the process, it’s definitely worth it.

— Shaniqua McCray

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I greatly appreciate my counselor…

I greatly appreciate my counselor Ms.Walker for educating me on how to do things in a timely manner that will help me get through this process. NACA is a great program and I wish everyone the best.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Homebuying Process!

My partner and I have been working with NACA as first-time homebuyers, and it offers great resources and guidance for those serious about owning a home. However, response and processing times can be slow, so patience is key. It's a strong program overall, but best suited for those who are organized, committed, and willing to stick through a longer process.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

My NACA journey

My NACA counselor, Dwayne, has been patient and helpful every step of the way through this process. NACA makes homebuying feasible in this ever-changing real estate market. I have several other friends in FL and DC that have purchased through NACA and I look forward to completing my home purchase this year!
- Ebony M.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Naca experience

My NACA counselor Dwayne was very helpful and was a lot of help and support with obtaining all the documents needed which can be a lot. I appreciate the classes and education also given to help you understand the process.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

There are still good people in the World.

Mrs. Barbara in the Columbia office is the BEST. She actually took her time to assist me. She didn't just point me in the direction I should go; she logged in and walked me through step by step. Oh, and let me not forget, she always was at her desk to answer that phone. I think God told her that I was calling.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Program

NACA has been a great program so far. I’m still in the qualification process, and while it takes patience and organization, the support and guidance make it worth it.

8 April 2026
Unprompted review
Rated 4 out of 5 stars

Still in Progress

I was really excited when I found out about the NACA program. I did my research and found it to be know for its impact and not for its speed. I have been going through the process about a year, only because at the beginning I worked at a certain salary and got laid off due to the company moving to Mexico. Even with that the process has gone smoothly. If you maintain your documents there are no excuses. My only caveat is that my realtor is so far away there are really no boots on the ground expect my own in my neighborhood/housing search. I would suggest getting someone who is local. They have where your realtor can get temporarily NACA certified so you can close. Overall it has been a decent experience for me, and I’m ready to find a property and close. I also absolutely love that they are stern on affordability, they are not going to put you in a house that you can’t afford to maintain. Don’t want to me house rich and cash poor.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great job Naca

Naca is keeping me discipline, and on top of my stuff. Dwayne have been a great counselor

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Very accommodating

Gives you a great understanding the underwriting process. And I have an understanding counselor who is patient and very accommodating.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Supportive Guidance Through a Detailed Process

My experience with my counselor, Antonio, at NACA has been wonderful. He has been supportive, knowledgeable, and always willing to answer my questions throughout the process. He takes the time to explain each step and makes sure I understand what’s needed to stay on track.

The process does take effort and time, but with Antonio’s guidance, it feels manageable and worthwhile. If you stay committed and follow the steps, the program can really help you move closer to your homeownership goals. I appreciate the encouragement and professionalism I’ve received so far.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

This is my first experience with NACA

This is my first experience with NACA. I did the online orientation and was paired with Ellen Petersen. She is professional, thorough, patient, and caring . Ms. Petersen helped me through the paperwork process with ease and understanding. She made herself available to me for any questions or obstacles I may have had. I am looking forward to purchasing my first home through the NACA program.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

smooth sailing

So far Naca is doing good for me and my mom. Our naca rep is doing good at helping us! I can't wait to close

25 February 2026
Unprompted review

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