NAAMA Studios  Reviews 304

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Naama studios has been great, the staff are amazing, very friendly, and always offer you a drink on arrival. Sadly I’m 13 sessions in and my tattoos are still very visible, there has definitely been s... See more

Rated 5 out of 5 stars

I've been going to Naama for 7 months to remove two tattoos. The whole team is really knowledgeable, friendly and helpful but Alexis always goes the extra mile. She has great energy and always takes t... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to NAAMA Studios for about 10 months now, currently on my 9th session. The studios setup is warm and welcoming and all staff are really chatty and look after you. Special mention to Ni... See more

Company replied

Rated 5 out of 5 stars

So glad I found this place!! Had the worst eyebrow tattoos in history 😬😳😂 and Naama was fantastic every step of the way. Procedure itself was pretty painless which was great 😊 Eyebrows From Hell... See more

Company replied

Company details

  1. Tattoo Removal Service

Written by the company

We are tech-led and skin-obsessed. The LightSense® laser system is significantly safer than traditional laser tattoo removal technology.


Contact info

4.2

Great

TrustScore 4 out of 5

304 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Naama studios has been great

Naama studios has been great, the staff are amazing, very friendly, and always offer you a drink on arrival. Sadly I’m 13 sessions in and my tattoos are still very visible, there has definitely been some progress but they’re nowhere near gone. I know that every tattoo is different and they don’t guarantee that they will be completely removed. Hopefully I’ll see some more progress in the coming months.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Alexis has been absolutely wonderful…

Alexis has been absolutely wonderful throughout my tattoo removal journey so far. She is incredibly knowledgeable, professional, and attentive, which has made the entire process feel reassuring from start to finish.

Every session feels purposeful and she always takes the time to check in and answer any questions I have. I truly feel valued and heard at every appointment. I couldn’t recommend Alexis highly enough to anyone considering tattoo removal.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I’m giving NAAMA Studio one star…

I’m giving NAAMA Studio one star following my experience with eyebrow tattoo removal.

After the procedure, I had blurry vision for around twenty minutes, which was quite alarming. This was never mentioned during my consultation, and had I been aware that it could affect my eyes, I would not have gone ahead with the treatment. I later visited an optician and was told I now have dry eyes as a result.

When I contacted the studio to raise this, I did not receive an apology—only an explanation that this reaction is “normal.” I found this very disappointing, as proper aftercare risks should have been clearly communicated beforehand.

I also felt the appointment was rushed, as it was at the end of the day. When I expressed concern about my vision, I was made to feel like I should just accept it and wait for it to pass, which was quite frightening at the time.

The procedure itself was intense. The practitioner was polite and did slow down when I asked, which I appreciated. However, I was only told afterwards that numbing cream could be used next time—this was not offered or discussed during the consultation or before the treatment.

Overall, I found the customer care lacking and the communication around risks insufficient. Unfortunately, I won’t be returning.

12 February 2026
Unprompted review
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Reply from NAAMA Studios

Thank you for taking the time to share your feedback. We were sorry to read that you still feel this way, particularly after our team responded promptly and thoughtfully to your concerns by email.

We are very sorry to hear that you felt distressed following your treatment, as we never want any client to feel worried or unsupported at any stage of their experience with us. We also regret that our efforts to address your concerns did not leave you feeling more reassured and supported.

We would like to clarify that the information regarding a diagnosis of dry eyes is new to us and was not mentioned in your previous email correspondence with the studio. While we are not able to comment on a medical diagnosis or confirm the exact cause of symptoms experienced after treatment, we always take post-treatment concerns seriously and can only respond based on the information shared with us at the time.

When you contacted us, our team replied promptly and provided guidance. Temporary blurred vision after treatment in the brow area has been reported only very rarely across more than 10,000 treatments carried out. Although uncommon, all risks associated with laser treatment are covered as part of our thorough consent process, which is completed in the treatment room with a therapist prior to treatment. Clients are given time to read the information carefully, ask questions, and only proceed once they feel fully comfortable.

We would also like to reassure you that your appointment took place a couple of hours before our closing time of 19:30. However, we are genuinely sorry that the experience felt rushed to you, as this is not the standard of care we aim to provide.

In terms of comfort during treatment, numbing cream is not routinely discussed in advance, as we generally recommend that clients first try treatment with cold air alone, which many find sufficient and manageable. Where appropriate, additional comfort measures can then be considered for future sessions.

Our clients’ safety is always our highest priority. As we shared with you privately, any future appointments could be adapted with more time, smaller treatment sections, and rest breaks where needed. We also use industry-standard ocular protection in line with safety protocols for this area. Our team also offered a consultation or call to answer any further questions and provide additional reassurance.

We value all feedback and continually review our consultation, consent, and aftercare processes to ensure every client feels informed, cared for, and confident in their treatment with us.

Rated 5 out of 5 stars

A great experience!

I had my tattoo removal on my face. The precise care that was provided for the removal process was very professional. The entire process was flawless and seamless! I would highly recommend! Thank you!

8 July 2025
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Thanks for the review Aminah! We really appreciate it. See you back at the studio again soon.
The NAAMA Team

Rated 1 out of 5 stars

I constantly receive spam from this…

I constantly receive spam from this company although I never subscribed and I have tried several times to unsubscribe.

Edit: OK but why did you subscribe me in the first place? I would never ever get a tattoo - why I obviously have nothing to remove. You are probably buying email addresses from scammers.

Edit2: Just godt another spam mail from you! Liars!

7 June 2025
Unprompted review
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Reply from NAAMA Studios

Hi Christine,
Thanks for sharing your honest feedback, we completely get that receiving emails you don’t want is frustrating. You tried to unsubscribe and we didn’t get it right, we're really sorry about that.
We recently switched to a new system to improve the way we do things and unfortunately, your marketing preferences didn’t transfer properly. We've now done a full sync of our database to make sure this doesn’t happen again to you, or anyone else.
You’ve been fully unsubscribed, and we’re truly sorry for the hassle. Thanks for your patience while we got to the route of the issue.
The NAAMA Team

Rated 5 out of 5 stars

Amazing Results After One Session

"I'm so happy with the tattoo removal service! I had a traditional tattoo for 20 years. A few years ago, I tried surgical removal, which left a bad scar and made the tattoo look worse. After that surgery, I was always embarrassed to wear short sleeves. I originally went to a different studio to get a new tattoo to cover it all up, and they recommended this studio for removal. After just one laser session, I'm amazed at the results! The staff was wonderful, and I highly recommend them!"

2 May 2025
Unprompted review
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Reply from NAAMA Studios

Thanks for taking the time to leave a review Falamarz! We're so pleased that you found NAAMA and rest assured you're in great hands with our team.
The NAAMA Team

Rated 5 out of 5 stars

SO HAPPY!!

I visited today for a patch test and met Alexis, who is going to get this very unwanted tattoo off of me.
The consultation was amazing., and I instantly felt at ease . I have already had some removal elsewhere and was very unhappy with the results and the pain was immense and it put me off having anymore.
The patch test was very bearable and I was very relieved when it was much better than I could have imagined!
I’m so excited to start my journey with namma 🙏🏻

22 April 2025
Unprompted review
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Reply from NAAMA Studios

Thanks for taking the time to leave such a great review Lorna! We really appreciate your feedback and look forward to getting your tattoo removal journey started.
The NAAMA Team

Rated 5 out of 5 stars

Trust the process

Trust the process ! I’m after 6 session and my tattoo fades a lot an Alexis is looking always after my visits and looking always forward for next visit.

Highly recommend! It’s skin safe and they will do their best to protect you for the best outcome

19 March 2025
Unprompted review
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Reply from NAAMA Studios

Thanks for taking the time to leave us a review Jack! We really appreciate it, see you back at the studio again soon.
The NAAMA Team

Rated 5 out of 5 stars

Yasmine - NAAMA

I have been having treatments with Yasmine and have seen some positive progression with the removal of my tattoo each session I return. Yasmine is a great professional and always makes me feel at ease in the sessions. She is very efficient and gets the job done!

Omar R

5 December 2024
Unprompted review
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Reply from NAAMA Studios

Thank you for taking the time to review our services Omar! We really appreciate it and look forward to welcoming you back soon.
The NAAMA Team

Rated 5 out of 5 stars

I had my first session today

I had my first session today, and despite reading about how painful it might be, it wasn’t bad at all, no worse than getting the tattoo in the first place! There’s a bit of a sting afterward, but the Naama team was incredibly friendly, and Alexis was fantastic. I’ll edit my review about the process and how it goes.

2 November 2024
Unprompted review
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Reply from NAAMA Studios

Thanks for taking the time to leave us a review Deniz, we really appreciate it. Your in great hands with our team!
The NAAMA Team

Rated 5 out of 5 stars

Fantastic first appointment

Fantastic first appointment ! Reception are so welcoming and alesandra was amazing as well. Can’t wait for my next session :)

29 September 2024
Unprompted review
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Reply from NAAMA Studios

Thanks for leaving us a review Georgia! We really appreciate it.
The NAAMA Team

Rated 5 out of 5 stars

Jada absolute asset to NAAMA

Jada who I had my 7th Tattoo removal session was amazing. She made sure that I was comfortable by icing the area before starting really helped. Hopefully be able to have Jada for my remaining sessions.

22 June 2024
Unprompted review
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Reply from NAAMA Studios

Thanks for your review Beth! We really appreciate it. You're in great hands with our team.
The NAAMA Team

Rated 2 out of 5 stars

Sharing my honest review

Sharing my honest review as I struggled with finding one when I booked my sessions with Naama. Firstly, this is a really expensive way to get your tattoos removed. I am currently £1600 down (after 8 sessions) and my tattoos have faded but they are very much still there. On the other hand, my partner has been going to a tattoo studio that also does removal and his has almost gone £400 and the same amount of sessions later. The major pull for me going to Naama was that you could have sessions closer together (every 6 weeks as opposed to my partner's 3 months) however, as I have progressed through the process we have started waiting 8 weeks between sessions as it gives my skin time to metabolise the ink. This therefore makes my original decision factor a bit void. Moving onto the pain which was another factor in choosing Naama... this is definitely not pain free. I find it VERY painful and I know people have different pain thresholds but I fail to believe that some people could describe this as almost painless (!?). What I will say is that the studio is very aesthetically pleasing, the staff are great and the end to end experience is definitely on the luxurious side. My tattoos have slightly faded in the last year I have been going and I have experienced no side effects. However, I can't shake the fact that I am £1600 down with an estimated £1000 to go (4/5 more sessions). My tattoos are not large or complex. It feels like you are paying a premium without getting a premium output. As a result, the value for money just isn't there for me.

24 June 2024
Unprompted review
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Reply from NAAMA Studios

Hi Lizzie, thanks for your feedback. We can't seem to identify you on our system. Please kindly reach out to us directly at consultation@naamastudios.com and one of the team will be able to address your concerns promptly.
Thank you

Rated 5 out of 5 stars

Thank you Alexis at Naama - you're the best!

Thank you Alexis at Naama for being so welcoming and engaging and making sure I feel ok about everything! I'm so excited to finally get rid of these radiotherapy tattoos after my cancer treatment and Alexis is the best tonic to lift me and encourage me as we work through the sessions. Naama has a mix of ultra hygienic treatment rooms and a cool reception area where I arrive early to enjoy a drink ... always offered to me .. while having a little look at the magazines. I never worry about my appointment ... and I'd recommend Naama to anyone looking for a professional and welcoming place for help with tattoo removal.

18 June 2024
Unprompted review
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Reply from NAAMA Studios

Thanks for your review Jenny! We really appreciate it.
The NAAMA Team

Rated 5 out of 5 stars

NAAMA rocks!!

I had my 6th session with Alexis today. She’s amazing! I know that each time I’m in her care she’s going to do a great job, not only in distracting me with lovely conversation but also in magically minimising the pain levels. The session is over in no time and honestly, the pain is completely bearable. She always offers me a yummy ginger shot after the session with a very kind ‘goodbye’.
The reception staff at NAAMA are all lovely, kind and professional.
The studio itself has the best welcoming feeling - from the moment you enter you’re transported into a haven of tranquility as the space is infused with the yummiest scents.
I can wholeheartedly recommend Naama for your removal process!

28 March 2024
Unprompted review
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Reply from NAAMA Studios

Thank you for taking the time to leave us a review Murae! We're so pleased that the team and the ambiance puts you at ease, making the process smoother and more comfortable for you. We look forward to welcoming you back soon.
The NAAMA Team

Rated 5 out of 5 stars

Alexis is so professional and…

Alexis is so professional and knowledgeable, I’ve had 3 eyebrow removal session and my 4th today - always know I’m in great hands. I was very nervous on my first visit but now feel excited for my next session and the progress that been made. Realistic ecxpectations were given on the outcome of each session so no nasty surprises. Felt informed and no question was too stupid to ask.

The reception staff are also very warm & welcoming, offering a coffe/tea!

You won’t regret to using Naamas on your removal journey, worth every penny 😁

22 March 2024
Unprompted review
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Reply from NAAMA Studios

Thank you Pat for taking the time to leave us a review! We really appreciate your kind feedback. See you back at the studio again soon.
The NAAMA Team

Rated 5 out of 5 stars

Alessandra is AMAZING!

Alessandra is AMAZING!

I am on my 5th or so appointment and each time I come to the studio I get a warm welcome. Alessandra is a wonderful woman and a top professional. I feel at ease at each appointment thanks to our conversations and care she shows.

Also a mention to Yasmine the young girl who covered the previous appointment as she was very efficient and provided a great service.

20 March 2024
Unprompted review
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Reply from NAAMA Studios

Omar! Thank you for taking the time to review your sessions with Alessandra & Yasmine so far, we can assure you you're in good hands. See you back at the studio again soon!
The NAAMA Team

Rated 5 out of 5 stars

Alessandra it’s a great profissional

Alessandra it’s a great profissional, very kind, lovely and gives lots of attention.
Always calms me down when I fell nervous.
Great professional.
Well done.

18 March 2024
Unprompted review
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Reply from NAAMA Studios

Thanks for taking the time to leave us a review Jessie! Your kind feedback about the team is much appreciated.
The NAAMA Team

Rated 5 out of 5 stars

My 4th session was with JADA

My 4th session was with JADA, she made me feel very comfortable during the process which can be distracting at times. I found her too be very professional, friendly and knowledgable. I look forward to the professionalism again with her. NAAMA studios staff are very welcoming and friendly, lovely surroundings, a nice ambience to it as well.

17 March 2024
Unprompted review
NAAMA Studios  logo

Reply from NAAMA Studios

Thank you for taking the time to review your experience with Jada! We're so pleased you have felt comfortable so far and can't wait to welcome you back.
The NAAMA Team

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