Love some of the clothes but received a faulty item and after returning it, silence for a month. It’s not unexpected after reading the reviews but pointing it out here in the hope they might improve a... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They charge you a 59kr return which I was aware but then when reading the stipulations more clearly, they then charge an extra 10kr per article if you return more than 3 items. Strange and cheap behav... See more
Company replied
Items quite high price compared to the quality. Ordered a suede jacket, felt like a paper bag. Pay for shipping, paid the same for return. Refund takes forever, they claim 14-21 business days from rec... See more
Company replied
Winter-boots that split in half. Simply terrible quality, when the sole literally split in half after having been used sparsely. The price certainly does not reflect the quality here. It is shameless... See more
Company replied
Company details
Written by the company
NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world. At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities. We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd. Top follow us on our journey, be sure to follow us here for all the latest updates! With love, NA-KD.com
Contact info
Gamlestadsvägen 4, 415 11, Göteborg, Sweden
- customercare@na-kd.com
- na-kd.com
2.9
Average
14K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new style
I’ve bought a jacket for a very good price, it was a new style for me, that I could try this new style without a risk.
6 March 2026
Unprompted review
Reply from NA-KD.com
Hi dear customer,
It’s great to hear that you found a new style you could try with confidence! We’re so glad the jacket offered you a fresh look at a good value, making the experience enjoyable.
Sincerely,
Janice, NA-KD.com
THE worst online retailer
THE worst online retailer, ever. Yes, you’re transparent about the returns timeline however, simply put, it is ABSURD. I’ve waited 21 days for my return to be ‘processed at the warehouse’ only to be told I need to wait ANOTHER 5 days for my refund. 21 days for warehouse processing, really…?? have you got working there, PANDAS!? Not to mention the ridiculous return fee, customers are expected to cover. If your sizing wasn’t so ‘off’ in the first place, you wouldn’t receive the ‘high volume of returns’ you claim you have. INCREDULOUS. People, save yourselves the hassle, don’t be influenced or fooled by their SM presence/ outreach. It’s simply not worth the hassle!!
16 March 2026
Unprompted review
Reply from NA-KD.com
Hi there,
We appreciate you taking the time to share your feedback. We understand that waiting for a return to be processed and refunded can feel frustrating. Once a return reaches the warehouse, the items must first be received and registered before the refund can be issued, which is why there is an additional timeframe before the payment is released.
These timelines, along with the return fee, are clearly stated in our Returns Policy so customers have full visibility of the process. Our aim is always to keep these procedures transparent and consistent for every return handled by the warehouse.
Thank you for highlighting your experience and perspective regarding the process.
Best regards,
Michaela Airam, NA-KD.com
I returned a trench coat that didn’t…
I returned a trench coat that didn’t fit. I emailed the company because they say they haven’t received it, even though they did receive the other items I returned that didn’t fit. I have contacted them about the trench coat but I’m not getting any response or my refund back.
Do not shop here. If you return items, it’s not guaranteed that you will get your money back
6 February 2026
Unprompted review
Reply from NA-KD.com
Hello Hanny,
Thank you for sharing your feedback. We understand your concern regarding the returned trench coat and the refund you are expecting. Situations involving returns are always reviewed carefully so we can verify the return status and ensure everything is handled correctly.
Return and refund processes follow clear guidelines and timelines, and we always aim to keep this information transparent for our customers. If you would like our team to review the return in more detail and provide clarity, please contact us via https://www.nakd.com/en/kundenservice/contact-us, so we can take a closer look at your case.
Best regards,
Michaela Airam, NA-KD.com
Asked for some product information.
Asked for some product information.
Prompt response.
Great service.
12 March 2026
Unprompted review
Reply from NA-KD.com
Hi Sobia,
We spotted your 5-star review. Wow! It’s wonderful to know that our team could assist you quickly and provide excellent service. Your feedback truly encourages us.
Warm regards,
Michaela Airam, NA-KD.com
Love the clothes and the customer…
Love the clothes and the customer service is excellent!
12 March 2026
Unprompted review
Reply from NA-KD.com
Hello Maria,
We spotted your 5-star review. Wow! It’s wonderful to know you enjoy our clothes and found our customer service excellent. Your kind words truly motivate our team.
Warm regards,
Michaela Airam, NA-KD.com
Lovely Clothes, Great Value!
I recently placed a large order of sale items from NA KD and it was great! The quality of the clothes is fantastic and they all look exactly as advertised. I would 10/10 recommend and will order again in future. My only comment would be the jackets/tops I ordered all ran slightly large, so if you are unsure then size down.
25 February 2026
Unprompted review
Reply from NA-KD.com
Hi Charlotte,
We spotted your 5-star review. Wow! It’s wonderful to hear your sale haul was such a success and that every piece matched your expectations. Thanks for sharing the sizing note—it’s a great tip for fellow shoppers.
Best regards,
Michaela Airam, NA-KD.com
I'm overall satisfied with all of…
I'm overall satisfied with all of shipping , return , prices and quality . Ordered many times . Nothing to complain about . I had issue with one order and got good help from customer service .
11 March 2026
Unprompted review
Reply from NA-KD.com
Hi Kenny,
We spotted your 5-star review. Wow! Thank you for taking the time to share your experience. It is wonderful to know that you have placed several orders with us and have been happy with the shipping, returns, prices, and quality. We are also glad that our customer service team was able to provide the help you needed when an issue came up. Your feedback truly motivates our team.
Warm regards,
Michaela Airam, NA-KD.com
Had a really positive experience with Karl!
Had a really positive experience with Karl. I had a query regarding a lost parcel & was pretty stressed and struggling to get in contact with the delivery provider. Karl was super supportive & found a resolution for me, which I didn’t think would be possible in this situation. I don’t often leave reviews but in this circumstance it is so deserved, thank you Karl! The positive resolution from a supportive employee has firmed that I will continue to shop from NA-KD!
10 March 2026
Unprompted review
Reply from NA-KD.com
Hi Jade,
We’re thrilled to hear that Karl was able to support you during what must have been a stressful situation with the lost parcel.
Most importantly, we’re grateful for your continued trust in NA-KD. Knowing that this positive experience has reinforced your confidence in shopping with us is incredibly rewarding for our team.
Thank you again for your thoughtful review.
Best regards.
Janice, NA-KD.com
Very Professional
I must say my experiences with NA KD have been very positive and professional. They respond very fast and get to your problem/wish/expectation as soon as they can. Very friendly. I can only but recommend them as a trustworthy and efficient company!!
10 March 2026
Unprompted review
Reply from NA-KD.com
Hi Ann,
It means a lot to hear that our team’s quick responses, professionalism, and friendly support have made a good impression on you.
We hope you continue to enjoy shopping with NA-KD!
Best regards,
Janice, NA-KD.com
The return process is extremely long
The return process is extremely long, 14 days to transit and then another 14 to compete quality control. I have not experienced this before with another company. It is a ridiculous amount of time to wait for a refund. I will not shop here again.
9 March 2026
Unprompted review
Reply from NA-KD.com
Hi Katie,
Our return process typically takes 14–21 days in total. This includes the transit time for the package to reach our warehouse as well as the time required for our team to complete the quality control and return processing once the item arrives.
We clearly state this timeframe on our website to ensure customers know what to expect when initiating a return.
We appreciate you taking the time to share your experience, as feedback like yours helps us continue evaluating and improving our processes where possible.
Sincerely,
Janice, NA-KD.com
Just love!!
9 March 2026
Unprompted review
Reply from NA-KD.com
Hi Sofia,
Thank you so much for your lovely feedback!
We hope you continue to enjoy your purchase, and we look forward to seeing you shop with NA-KD again soon!
Yours sincerely,
Janice, NA-KD.com
The team was very supportive and quick…
The team was very supportive and quick to help when I had questions before ordering, which made the whole process easy and pleasant.
6 March 2026
Unprompted review
Reply from NA-KD.com
Hello Natia,
Providing clear information and helpful guidance is something we always strive for, so it’s wonderful to know that it made your ordering process easier and more enjoyable.
We’re very grateful that you chose to shop with NA-KD, and we hope you love your purchase.
All the best,
Janice, NA-KD.com
Very professional and friendly Client…
Very professional and friendly Client service - great products!
9 March 2026
Unprompted review
Reply from NA-KD.com
Hello Sylke,
Knowing that you’re enjoying our products and had a positive experience with our customer service makes us incredibly happy.
We appreciate your support and look forward to welcoming you back soon!
Yours sincerely,
Janice, NA-KD.com
Reply from NA-KD.com
Hi Angeline,
We really appreciate your review! It’s great to know that our team could assist you efficiently and help resolve your concern. Feedback like yours motivates us to continue delivering excellent service.
Best regards,
Janice, NA-KD.com
Reply from NA-KD.com
Hi dear customer,
We’re glad to hear that you were able to get a wool cardigan at a fantastic price. We hope you enjoy your purchase and that it meets your expectations in both quality and comfort.
Thank you for sharing your feedback.
Best regards.
Janice, NA-KD.com
Reply from NA-KD.com
Hello Alfreda,
Thank you for the wonderful feedback. Hearing that the material and style were just perfect for you is amazing to read. It’s always great when a piece not only looks good but also feels great to wear. We truly appreciate you sharing your experience.
Kind regards,
Michaela Airam, NA-KD.com
I have to say they are incredibile…
I have to say they are incredibile kind. I never received my order, but NOT because of NA-KD (they started the delivery process immediately) but because of the postal service in my country. I have asked for a refund since I never received it and they were really comprehensive of the situation. I can’t really say anything about the clothes since I never got them but I highly recommend it just for the help they gave me.
4 March 2026
Unprompted review
Reply from NA-KD.com
Hello Beatrice,
We spotted your 5 star review. Wow! Thank you for sharing your experience. While it’s unfortunate that the package never reached you due to the postal service in your country, it’s great to hear that our team was able to assist and handle your refund request with understanding.
Your recommendation based on the support you received truly means a lot to us. We appreciate you giving us a chance and sharing this feedback.
Warm regards,
Michaela Airam, NA-KD.com
Too expensive return
I ordered two bikinis in different sizes and they turned out not to fit, which in that case I had to return them. They charged me 59 DKK and additionally an extra 10 DKK pr piece because I had ordered more than 3 pieces. It made me pay 109 DKK for the return!!! And they don’t have a psychical store to try out all the different sizes and therefore it makes me even more mad that they charge you that much!!
I will never again order from NA-KD again!!
28 February 2026
Unprompted review
Reply from NA-KD.com
Hi Siff,
The return fee consists of a standard return cost, and an additional fee is applied when more than three items are returned, as outlined in our return policy. We understand that not having a physical store can make finding the right size more challenging, and we truly appreciate you taking the time to explain how this affected your experience.
Your feedback is very important to us, and we will make sure it is shared internally so it can be taken into consideration going forward.
Warm regards,
Janice, NA-KD.com
Terrible terrible quality and customer…
Terrible terrible clothes quality and customer service. AVOID!!! First and last order. Bought a coat from them and it has bobbles all over it just after a couple of uses????? Very cheap quality for what you pay. This is what customer service said:
‘Piling is a normal occurrence caused by wear and tear and does not affect the durability or functionality of the fabric. it is easily removable. The quickest and most effective approach is to use a pill shaver to remedy the situation. If pilling reoccurs, it can simply be shaved off again.’
27 February 2026
Unprompted review
Reply from NA-KD.com
Hi there,
Please be assured that we carefully review all complaints regarding defective items. Each case is assessed individually in line with our standard quality and claims policies to ensure a fair and consistent outcome for our customers.
If you are not satisfied with the item and it is still within the return timeframe, you are more than welcome to return it for a full refund in accordance with our return policy.
We understand how disappointing it can be when an item does not meet expectations, and your feedback is always taken seriously and shared with the relevant teams.
Kind regards,
Janice, NA-KD.com
Very disappointed with the customer service
Unfortunately, this has been a very disappointing experience. The way customer concerns are handled feels rigid and process-driven rather than solution-oriented.
Being told to return an item and reorder it simply because a discount cannot be applied is everything but customer-friendly. It is also not environmentally responsible and not economically reasonable, as it creates unnecessary shipments and additional costs!!!
27 February 2026
Unprompted review
Reply from NA-KD.com
Hello Becky,
We understand that being asked to return and reorder an item, particularly when a discount can no longer be applied, can feel inconvenient and unsatisfactory. While our processes are designed to ensure pricing accuracy and fairness for all customers, we understand that this can sometimes feel rigid rather than solution-oriented.
Thank you for openly sharing your experience!
Kind regards,
Janice, NA-KD.com
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