Zeller Reviews 

I find it easy to navigate

I was excited to switch to Zeller for our unincorporated association. But their onboarding process for our type of org was long, assumed we were incorporated, requested my personal bank records. But didn’t ask at the time instead they then take another 2 days to request the info then another 2 days to process it. I had to phone custome supprt of 8 times during the process. Then they said they wanted all my id and agm minute certified but couldn’t tell me what they meant by that. They won’t let me open an account without reviewing my personal bank records. They said they would call me back with more info and failed to several times. Customer service kept promising they would sort it and stopping my refund for the machines I bought and then doing nothing. Stringing me along for weeks and just wasting my time. DO NOT USE THEM. Eventually I gave up and went to square and their onboarding took 5 minutes.i am now trying to get a refund for the machines that I bought. Square is just so much more reliable. It’s a shame as I wanted to support Zeller but they made it pretty impossible. I feel scammed and they are doing everything they can not to refund the machines I bought. Avoid this company

I was asked to make a deposit on a large item. When I went to pay. The name Cuscal came up. So I got the number and Rang Cuscal as it’s not familiar to me. It’s not a bank. It’s a payment platform. The receptionist. in turn told me the bank the company uses is a bank called Zellar. So I then got the number of Zellar and rang them. . I’m asking some important questions and while I’m asking all I can hear is a rooster crowing it the background and a guy who just kept asking for my email address but would not listen to my question. I said. This has to be a scam. More misdirection and finally a rooster crowing with a guy who is no help. So I hung up. A perfect scam until I got to Zellar. Scammers.

Zeller is an easy system to use. User friendly reports generated on a needs basis. Highly recommend.

Excellent machine ,by far the best on the market ! fantastic support & backup service from Brad & Kwaku, great team they will talk you through and help set up with you. Seriously awesome service !! This is my second machine I’ve up graded to the 2nd gen it’s fabulous ! I have previously tried all the other eftpos machines & suppliers on the market, nothing stands up to the seller for efficiency, ease and service also the cheapest rate ! Highly recommend anyone looking at eftpos machine get a Zeller you will be happy !!

It has been a game changer for our Lions Club. We now have 2 Zeller machines. I like the flexibility to let the sim card expire during the quiet times and be able to instantly re-activate and use it immediately when needed.

Easy to set up and operate

Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physical terminal and monthly fees.

The easy invoicing feature allows me to invoice my customers and keep track of payments easily too.

I definitely recommend Zeller instead of those other big 4 banks!

Like the fact you can ring anytime and someone is there to assist, they have a callback if they are busy.
The invoicing system is easy to use, banking app is good even though it doesn't allow to screenshot remittance on the phone but can access it on the desktop .

Compact creations

I’ve used Zeller now for three years in my retail store. It’s been a positive experience from the beginning and we’ve had no issues that haven’t be fixed immediately. Great customer service, great product and we appreciate the add-ons that keep on coming such as tap to pay if I’m delivering and don’t have the terminal with me.

Customer service was very knowledgeable and very helpful. My question was answered and we worked through the process on the terminal together.

A Fantastic Product & Service for a small business like ours!

Have been with Zeller and using their terminal for a year now, without even the slightest issue!

User friendly terminal for us as a business & my customers!

Great service, although not needing assistance, making sure I am happy with everything is appreciated!

Zeller terminal used to charge for a taxi fare. Overcharged by almost double. Details for a service provider including ACN and email are suspicious. I will never use a Zeller terminal agaiin

Onboarding was easy and quick, amazing so far!

Zeller has made having EFTPOS for my small business an absolute dream. After speaking to several friends who’ve been using Square or big four provided machines, the fees and charges plus the eftpos terminal rental sounded like a nightmare….then I came across Zeller after some searching and found a no-nonsense or hidden fee structure that provides a sleek and sexy EFTPOS terminal with free shipping for a one time purchase, has SIM card and wifi, and gives you the choice of on charging the card surcharges or absorbing them. The transaction process is smooth, hassle free best of all, it settles every evening, so the funds are cleared inside 24 hours. They even have a high interest account you can hold your settled transactions in to maximise interest over the month…so I’ve been telling everyone I can. If you have a small business Zeller is a hands down winner, can’t praise them enough for bringing an absolute gem of a product into this market, to all the people at Zeller, i love your work, keep it up!

I run a legitimate business. Not a lemonade stand. Not a pop-up sock stall at a weekend market. A proper, grown-up operation with a decade-long track record and a loyal client base who trust us with transactions that are, quite frankly, enormous. We're talking deposits north of $10,000 — not exactly pocket change.

And yet, every time a large sum hits the account, these digital cowboys leap into action like they've just spotted a bank heist in progress. Suddenly, I'm being treated like an international con artist. They slap a hold on the funds, then bury me in a bureaucratic avalanche of absurd documentation demands. It’s like being forced to complete a treasure hunt, blindfolded, underwater, with a bad internet connection — all to access my own money.

I jump through their flaming hoops like a circus seal while they hold the cash hostage, presumably stroking it and whispering sweet nothings to it. Meanwhile, I’m left grovelling and obediently submitting every financial document since birth just to be treated like a human being.

If you're selling cappuccinos or handmade bracelets, maybe they're fine. But if you run a real business with serious turnover, do yourself a favour — go get an EFTPOS facility from an actual bank. A grown-up one. Because these clowns behave like they’re doing you a favour by letting you use your money.

Utterly useless. Never again. Worst experience I've had with a payment platform — and I've been to IKEA on a Saturday.

I’m a bit disappointed with my experience with Zeller. I applied to use their services for my business, and without asking for any documents, clarification, or giving me a chance to provide any information, they simply declined my account.

No one reached out to understand my business, and the decision felt automatic and impersonal. I expected a more professional approach, especially from a company that promotes itself as supportive of small businesses.

Unfortunately, I didn’t even get the opportunity to be heard.

Fast and helpful support

My experience was great as every person I spoke to was only to happy to help and support me with my enquiries.

I would give minus stars if I could. Now at ten days to receive a refund from the Zeller back to their I ent then on to me. It takes seconds to take my cash yet the refund takes almost two weeks? Its a joke!

Fix 🔧