The Bite N Brush really gets 2 stars and the customer service from Woof gets 5 stars. I bought 2 bite n brush chews at my local pet store for my two dogs. One dog's (50lb 15 year old Vizsla) chew br... See more
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Review summary
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Reviews shaping this summary
I ordered the pupsicle, but recieved the toothbrushing chew toy by mistake. My irish setter puppy loved the chew toy we were sent, but I would have loved to have recieved the pupsicle. When i contacte... See more
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Bought several popsicle treat dispensers 2 for me, 2 for my neice and one for a friend. Thought they looked cool and would really be an enhancement for puppy loneliness when heading out for the day.... See more
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I was hoping this would be a healthy alternative to rawhide dog chew/bone but I am very disappointed in the fact that small and also medium sized pieces come off when my large dog is eating the bone.... See more
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3.2
Average
187 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Wonderful customer service
Wonderful customer service! I ordered the Bite n Brush for my 60 lb dog and she chewed some of the rubber bristles off. I reached out to Woof Pet and they immediately responded and helped me find a different product to exchange at no charge. It was my bad not ordering the Pupsicle in the first place. Much better for strong chewers!
21 April 2026
Unprompted review
Reply from Woof Pet Inc
Hi there,
Thank you so much for sharing this with us! We’re really glad our team was able to help you find a better fit for your pup. It means a lot to hear that the Pupsicle is working out well, especially for a strong chewer like yours.
No worries at all on the initial choice, that is exactly what our 100% Satisfaction Guarantee is here for. We’re always happy to help make sure your fur friend ends up with something they truly enjoy.
If you ever need anything else, feel free to reach out. We’re always here for you and your pup!
Everything was packed well
Everything was packed well. I was missing a item and they were able to get it fixed and shipped right out. Customer Service was very helpful
24 April 2026
Unprompted review
Reply from Woof Pet Inc
Hi there,
Thank you so much for your kind words! We’re glad to hear everything arrived safely and that our team was able to quickly get that missing item sorted out for you.
We truly appreciate your patience and are always here to help whenever you need us.
Give your fur friend some extra love from us!
outstanding customer service
Aside from standing behind their products, they stood behind them when they shipped the wrong thing due to MY mistake. I said to just leave it at that; it was my fault. B
ut they went the extra mile and still shipped the correct item. Very much appreciated; class act.
14 April 2026
Unprompted review
Reply from Woof Pet Inc
Hi Laurie,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
We’re just glad we could help make things right for you and your pup. Going the extra mile for our customers and their four-legged family members is what we’re all about.
Thanks again for your support, it means the world to us!
Amazing customer service
Amazing customer service! My puppy chewed through a pupsicle and Woof recommend a different version and replaced it for free.
13 April 2026
Unprompted review
Reply from Woof Pet Inc
Thank you so much for the kind words! We’re really happy to hear you had a great experience with our customer service. Puppies definitely keep us on our toes, and we’re glad we could help get you set up with a better fit.
We appreciate you taking the time to share this, and we hope your pup enjoys it.
I liked the product until I couldn’t open the woof rubber chew. I bought a new one but then the same thing happened. Very disappointed
I liked the product until I couldn’t open the woof
31 March 2026
Unprompted review
Reply from Woof Pet Inc
Hi Donna,
We’re really sorry you had this experience. We know how frustrating that can be.
We’d like to make it right and sort this out as quickly as we can. Please reach out to us at Team@mywoof.com or call or text +1 (877) 383-3089, Monday through Friday, whatever works best for you. We’ll keep an eye out for your message and work with you directly to fix the issue.
Thanks for letting us know. We appreciate the chance to make things right.
Great customer service!
My dog loves the pupsicle! I bought it in April of 2024 and my previous dog loved it as well. Lately, I have been unable to get the pieces apart leading to a very disappointed dog. I contacted Woof and they provided some suggestions and asked me to let them know if the problem was solved. The suggestions didn't work, but they sent me a brand new pupsicle which works just fine. It is easy to get open and my dog is so happy. This is a great product. I plan to purchase the Bite N Brush for her as well. I'm very happy with this product and the service I received as a Woof customer.
12 April 2026
Unprompted review
Reply from Woof Pet Inc
Hi Beth,
Thank you so much for sharing this. We really appreciate you sticking with us! I’m sorry to hear you ran into trouble with your original Pupsicle, but I’m glad our team was able to make it right and get a new one to you. It’s even better knowing your pup is back to enjoying it again. That’s what we love to hear.
It means a lot that you’ve trusted us with both your dogs, and we’re grateful for your kind words about our team too. We hope your pup loves the Bite n' Brush just as much when you try it.
Thanks again for being part of the Woof family
Customer Service is awesome!
When I reached out to customer service they responded quickly and resolved my issue without making me jump through a zillion hoops. Thank you!!
5 April 2026
Unprompted review
Reply from Woof Pet Inc
Thank you so much for the kind words! We know how frustrating it can be when getting help feels complicated, so we’re really glad our team was able to keep things quick and easy for you. That’s exactly the experience we aim for, and it means a lot to hear it came through.
I was extremely pleased with how their…
I was extremely pleased with how their Customer Service team handled the issue that I had!!
15 April 2026
Unprompted review
Reply from Woof Pet Inc
Hi Jane,
Thank you so much for your kind words! We’re really glad our customer service team could help and make things right for you. Taking care of our customers (and their pets!) means a lot to us, so it’s great to hear we hit the mark. We appreciate your support!
Love Woof Pet Inc!!!
Love Woof Pet Inc!!!! Not only do they make top notch products that my dogs love, but they have excellent customer service. And, they stand by their Lifetime warranty for the pupsicle product!
26 March 2026
Unprompted review
Reply from Woof Pet Inc
Hi Karen,
Thank you so much for the kind words! We’re thrilled to hear your dogs are loving our products, and it means a lot to know our team and warranty support made a difference. We truly appreciate your support! 🐾
Cant get this Woof pupsicle top off it
Cant get this Woof pupsicle top off it, even after cleaning directly after use. Felt like my fingers were going to break trying to open it. Thing just straight up sucks, definitely better alternatives.
30 March 2026
Unprompted review
Reply from Woof Pet Inc
Hi Avery,
We’re really sorry to hear about your experience, and we completely understand how frustrating that must feel.
We want to make this right for you. That’s very important to us, and we’re committed to resolving this issue as quickly as possible.
Please reach out to us at Team@mywoof.com
or by call/text at +1 (877) 383-3089, Monday through Friday—whatever is easiest for you. We’ll be watching for your message and will work with you directly to fix this.
Thank you for bringing this to our attention, we truly appreciate the opportunity to make things right.
Thought I had cancel an auto ship
Thought I had cancel an auto ship. when the email came that said " getting ready to ship" I went in and canceled .... I thought. Jokes on me.
After I received the email stating order had been shipped I reach out to get it stopped. After much back and forth and poor instructions, along with the order arriving. I finally found the correct portal for returns. The first email said they return was complete and just to donate to a local group or shelter, followed by here is you store credit.
I wrote back, package never opened just want to return in and get my money back. I was given another link to us for a return label, LOL that said not refundable. Waiting to see what I get for a BS answer.
25 March 2026
Unprompted review
Reply from Woof Pet Inc
Hello,
Thank you for sharing your experience, and we appreciate you bringing this to our attention. We’ve reviewed the account and it is showing that your most recent order has been fully refunded, and there are no active subscriptions.
We want to reassure you that everything on your account is is showing resolved and if something is still missing we intend to make it right. If anything still doesn’t seem right or if you have any lingering questions, we’re here and happy to help.
Please feel free to call or text us directly at +1 (877) 383-3089, and our team will take care of you.
I had an issue with the XL pupcicle…
I had an issue with the XL pupcicle where I could not get it unscrewed, after a quick email exchange I was offered a new and improved replacement without any fuss. My pup and I are very pleased!
20 March 2026
Unprompted review
Reply from Woof Pet Inc
Hi Alicia,
Thank you for sharing your experience! I’m sorry you ran into that issue, but I’m really glad we were able to get it sorted and that you and your pup are happy with the replacement. If you ever run into anything else or have any questions down the road, please don’t hesitate to reach out, we’re always here to help!
FABULOUS customer service!!!!
FABULOUS customer service!!!!
I had an issue with my XL pupsicle. It was stuck and I could NOT get it unstuck. I sent an email asking about options, and they sent me a BRAND NEW pupsicle that was updated, and now I can unscrew the top and get my Pupsicle Pops in there. My dog is happy, I am happy, and this is probably the best customer service I have ever experienced!
To anyone who has experience issues with getting the pupsicle to unwind (that's what mine issue was) just reach out! They were quick to respond, the pupsicle has been redesigned, and again - their customer service was GREAT!!
18 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Mary,
Thank you so much for the kind words!
We’re so happy we could get things “unstuck” for you and your pup. Making things right for our customers (and their furry friends) is what it’s all about.
Nothing makes us happier than a happy pup and a happy pet parent. Give your dog a big thank you from us! 🐶
And thank you for spreading the word — our support team loves making sure we’re there when you need us.
The Bite N Brush didn't hold up but Customer Service was great
The Bite N Brush really gets 2 stars and the customer service from Woof gets 5 stars. I bought 2 bite n brush chews at my local pet store for my two dogs. One dog's (50lb 15 year old Vizsla) chew broke at the end within 15 minutes of giving it to him. The store wouldn't take it back but the company did and they are sending me a different chew to replace it. The Bite n Brush may need some re-engineering with a more durable material that can withstand more chewing. I wouldn't purchase it again for my dogs, but I was impressed with the company's customer service and will consider other products.
21 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Emily,
Thank you for taking the time to share your experience, we really appreciate the honest feedback. I’m sorry to hear the Bite n' Brush didn’t hold up for your Vizsla, especially so quickly. That’s definitely not the experience we want for you or your pups.
I’m glad we were able to step in and make it right with a replacement, and it means a lot to hear that you were happy with our customer service. We also appreciate your thoughts on durability, feedback like yours is incredibly helpful as we continue to improve our products.
Please give your sweet 15-year-old boy extra love from us, and if you ever have questions about which products might be a better fit for your dogs’ chewing styles, we’re always happy to help.
Customer service was super quick to…respond and offer a resolution
Customer service was super quick to respond to my email and offered an even quicker resolution to my problem. I am very pleased with their customer service.
8 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Wendi,
Thank you so much for your kind words! We’re really glad we could get back to you quickly and sort everything out without any hassle. That’s always our goal.
We truly appreciate you taking the time to share your experience — it means a lot to our team. If you ever need anything else, we’re here for you!
My dog loves her Woof stuff
My dog loves her Woof stuff - she has three pupsicles, 2 dental logs and a treat ball. She gets on every evening and they are indestructable. She is a tough chewer. She has figured out how to open the ball and eat the treat, but then she's a border collie, lol. I have had two pupsicles which would not open to clean or refill, and the company has replaced them immediately. Customer service is fast and very responsive.
27 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Sandy,
This made us smile — thank you so much for sharing! It sounds like your girl has quite the Woof collection going 😊… she’s living the good life!
We love hearing that they’re holding up for your tough chewer. And honestly, the fact that she figured out how to open the treat ball herself? That’s such a Border Collie move 😂 Smart and determined!
I’m also really glad we were able to quickly replace the pupsicles that gave you trouble. We know how important it is to keep things easy and fun, and we’re always happy to help when something isn’t working the way it should.
Give your clever girl a belly rub from us!
Bad smell of product
I like the idea of having a substitute for regular peanut butter, because our beagle is addicted to it and has gained weight. I was all excited about getting your pupsickle container and pupsickle peanut butter refills, however, I must admit, I really don't like the smell of the container. Sydney won't go near it and I can't even stand to be in the same room with it. She tried it, so it is used now. I thought that I had the answer that I was looking for. I may reorder the refills, because I crumble it in her regular food. Patty
21 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Patty,
I'm so sorry that you do not see that as a right fit. We’ve checked our records and don’t see any messages from this name.
We would love a chance to make this right and get this resolved. You can reach us by email at Team@mywoof.com, or by text or phone at +1 (877) 383-3089, Monday through Friday. Whatever’s easiest for you, we’re happy to help and will keep an eye out for your message so we can make this right.
false advertising - not plant based
false advertising. the chew product is described in several places as being plant-based. come to find out a key ingredient is powdered antler bone. perhaps this business needs to reacquaint itself with the dictionary on plants vs animals. hint: if it comes from an animal it’s not a plant.
14 February 2026
Unprompted review
Deceptive Subscription practices
Well I don’t believe the quality of the product is bad, my dog didn’t like it. The problem I have with this company is their deceptive subscription practices. Two months later I received another two bones that I didn’t know I ordered because they automatically check the subscription box at checkout and it’s obscured from the buyer’s view. So in essence you’re automatically signing up for a subscription and then your next order comes without even knowing that you had selected the subscription box. Also, it’s not easy to find the cancellation section at their website. This is intentional and it makes them look bad. I would not recommend this company.
14 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Fawn,
Thanks for reaching out, and I’m sorry for any confusion around your subscription. I’ve taken a look at your account and can confirm that it has been successfully canceled.
If there’s anything that still feels unresolved or if you have any other concerns, please don’t hesitate to let us know. We want to make sure everything has been fully taken care of for you.
You’re always welcome to email us at Team@mywoof.com, and we’ll address it as quickly as possible.
I was hoping this would be a healthy…
I was hoping this would be a healthy alternative to rawhide dog chew/bone but I am very disappointed in the fact that small and also medium sized pieces come off when my large dog is eating the bone. He even swallowed some small pieces and now I am worried. I specifically purchased these because it says it does not splinter off pieces.
6 February 2026
Unprompted review
Reply from Woof Pet Inc
Hi Tracey,
We’re really sorry to hear about this and appreciate you bringing it to our attention. Our Honestchew is designed to flake instead of splinter, creating a much safer chewing experience for you, your pup, and, most importantly, their gums. That said, if you have any concerns at all, please don’t hesitate to reach out to us at Team@mywoof.com. Our team is always happy to help and answer any questions you may have.
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