At the beginning, we had one teacher, but after a few lessons we decided to cancel as the teaching method was not suitable for our son. After that, we had five free online meetings with different tea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So far so good. We use the website to find affordable tutoring for our son with Sen needs. The website is well done, easy to navigate and a good platform to get in contact with relevant tutors. Th... See more
Very happy with the help Tab gave my 16 year old son who was struggling with English. He gave him the confidence and tools required to go into his mocks with less anxiety and hopefully a better result... See more
My son received predicted grades in his French Year11 GCSE mocks which needed some improvement. We decided to try using ‘MyTutor’ to see if they could help. We were extremely fortunate that Rochanaa... See more
Company details
Written by the company
Online tutoring is the easy, affordable and stress-free way to find a personal tutor. Choose from personally-interviewed tutors and learn with them online.
Contact info
The Bower, 211 Old street , EC1V 9NR, London, United Kingdom
- 02037736020
- support@mytutor.co.uk
- mytutor.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Concept great. Rubbish execution
Trying to get my son some extra last minute support with Economics ahead of his A Level exams and so far we've managed to get one lesson actually done in the space of nearly three weeks.
The first tutor cancelled two classes, one after the class was supposed to have started; the second 30 minutes before. He then disappeared off the system. A second tutor, following an intro call, also then cancelled a lesson with less than an hour's notice.
We may just have been really unlucky, but given this is all happening a few weeks before his actual exams, we can't afford to waste time like this.
Oh. And I've paid for those lessons, so now have to wait for them to be refunded.
Can't really recommend on the basis of our experience so far.
24 April 2026
Unprompted review
Reply from MyTutor
Hi Matt,
Thank you for taking the time to share your experience. We’re sorry to hear that you have yet to have a successful lesson and that two tutors have cancelled on short notice.
While we understand that emergencies and changes can crop up suddenly, this isn’t the level of professionalism we expect from our tutors, and we understand that this can cause a lot of disruption and delay to a student's learning.
We would love the opportunity to turn this around and get you matched to a suitable and reliable tutor, and we want to ensure that your refunds are issued correctly. Please note that refunds can take 3-5 working days to enter your account, depending on your bank, but we want to make sure you’re getting the correct support here.
Please do reach out to us via live chat, phone or email us at support@mytutor.co.uk, and we will put you in touch with our tutor matching team and ensure your refunds are processed.
Thanks again, The MyTutor team.
Company told to remove my review or no refund!!!
I was told to remove my review i will not. Speaks volumes about a company that tries to bribe you to not tell the truth!
12 feb 11.54am and i quote exact word for word from jaime C
" I am willing to authorise a refund for this lesson as an exception. In order to do this I would need to see you first take down your Trustpilot review"
No more needs to be said
Also they fight to get the bad reviews removed i have proof of their awful "service"
12 February 2026
Unprompted review
I would like to say the My tutor is…
I would like to say the My tutor is excellent 👌 not just that our tutor I Maham is really nice, even the customer service at My tutor is fantastic.
I recently rang them and the person on the phone was extremely helpful
Her name was Anita. Anita friendly,polite and immediately helped out with the matter It was all done within a few minutes.
Thank you Anita, help much appreciated
21 April 2026
Unprompted review
No..
Looking for a tutor, expressed interest on mytutor and they called me, I was happy to go ahead, after a lengthy conversation, I was told "have a few great tutors in mind". Clearly a ploy to get money asap, I paid thinking must need it to verify for first time using it. Turns out they booked a random school day (so they could get a payment that day off me) which obviously my child was at school for, the tutor did not even work the day I wanted. So they picked a random tutor out of thin air. Must work on commission to as they got a payment that day. Still chasing for refund, its been nearly a month. Pathetic money grabbing attempt at parents who want to help the children.
21 March 2026
Unprompted review
Reply from MyTutor
Hi there,
Thank you for reaching out regarding your experience on the site.
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must feel, especially when you were looking for support for your child.
Our support team do go through a process when helping families find tutors and arranging lessons; however, we would like to investigate this further to fully understand what happened here and review the details of your interactions with us. As our phone calls are recorded, we can look into the advice and booking process discussed at the time.
We’d really like the opportunity to work towards a positive outcome and support you as best we can. If you’re happy to do so, please contact us via live chat, phone or email at support@mytutor.co.uk and our team can escalate your query for further review.
Thank you again for your feedback.
Excellent
Excellent, excellent service. A brilliant tutor (Sarah) guided my daughter through her GCSE Maths with flying colours. Highly recommended!!
9 October 2025
Warning for parents
I am writing this to warn other parents about the deceptive practices of this company. For over six months, I have been chasing a refund for a major billing error where they "double-dipped" into my account, taking money out on the same day they were supposed to be applying a credit. Despite providing clear bank statements as proof, I have been ignored, and their phone lines are always "too busy" to help. Even worse, when I tried to post an honest review about a tutor who was dismissive and unprofessional, the company deleted it, claiming it wasn't "justified." It is now obvious why every tutor on this site has a perfect rating: the company systematically removes any negative feedback to keep their image looking good. They are clearly prioritizing the tutor’s ego and their own "perfect" reputation over a parent who is actually missing money. Please be careful with your bank details here, as they are quick to take your payments but will silence you and hide your comments the moment a problem arises.
27 March 2026
Unprompted review
Reply from MyTutor
Hi Hamara,
I'm sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how concerning payment issues can be, and we apologise for the frustration this has caused. We would like to investigate this matter further, including the concerns raised regarding your payments and previous contact with our support team.
Our teams do follow internal processes when reviewing account activity, refunds and tutor feedback; however, we recognise that your experience has been less than satisfactory for you.
To help us look into this fully, including reviewing previous communications and call recordings where applicable, we would encourage you to contact us directly via phone, live chat or email so that we can escalate your query to the relevant team for review.
We would genuinely welcome the opportunity to work towards a positive resolution and support you as best we can.
Thank you again for taking the time to leave this review.
The MyTutor support team.
Highly recommended!
I'm so happy with our experience so far with MyTutor. It was very easy to browse potential tutors and it's great that you can read a little about each on and what they offer. It's very easy to book and change/cancel sessions as needed and reasonable pricing.
We chose a tutor named Louise for my daughter and she is brilliant! She tailors each lesson depending on what my child needs and gives a little report at the end of each one.
Highly recommended!
13 January 2026
WARNING!!!
WARNING!!!! My daughter used this platform for help with her GCSE maths. My daughter ended the sessions with the tutor because he made her feel uncomfortable during the session. The tutor then contacted her outside of the platform and sent unsolictied pictures of his genitals. We reported this to mytutor who "investigated" and responded to us saying that he's denied it so they aren't taking any further action. This is a serious safeguarding failing on their part and are totally disinterested. We have contacted the police and CEOP in the hope they will investigate it better.
19 March 2026
Unprompted review
Reply from MyTutor
Hi there,
We are so sorry to hear about this experience. We take all safeguarding concerns seriously.
When a safeguarding concern is raised, we immediately launch a thorough investigation to ensure the right action is taken. To keep our community safe, all tutors on MyTutor undergo an Enhanced DBS check (including Children’s Barred List), identity verification, and mandatory safeguarding training (aligned with Keeping Children Safe in Education 2025) before they can teach on the platform.
For added protection, every lesson is recorded and all in-platform messages are monitored. Our systems are also designed to prevent the exchange of personal contact details, as tutors are strictly prohibited from contacting students or parents outside our platform. If an investigation—including a review of lesson recordings—identifies an issue, we take immediate action.
If a concerning interaction outside of MyTutor is reported to us, we will provide guidance on how to report it to the relevant platform and the appropriate authorities, as they would be responsible for taking action there.
The safety of our students is our absolute priority. We welcome the opportunity to discuss this with you directly and provide further support—you can reach out to us at support@mytutor.co.uk.
Highly recommend
Love my tutor! Had a maths tutored for my eldest son and now have a tutor for my youngest for maths. It’s so easy to get set up, find a tutor and let your child be at home whilst having a session.
6 February 2026
Loving our experience with My Tutorr
Benedict is brilliant. His lessons are well planned, he is always punctual, very patient, great at explaining stuff and the My Tutor platform is really easy to use.
4 February 2026
Victor has been working with my…
Victor has been working with my daughter for a few weeks and even in that short time her grades have risen dramatically. Victor is personable, professional and delivers fantastic lessons. Victor has given my daughter the confidence, content and skills leading into her A levels . 100% recommendation
3 February 2026
Easy to find a tutor to fit my sons…
Easy to find a tutor to fit my sons needs , he is find school Easy now , his mock Gcse have gone up 3 grades
3 February 2026
Very good setup online children enjoying
3 February 2026
Tutors were excellent 👍🏻
Tutors were excellent 👍🏻
Website not compatible with Google chrome book and playback not compatible on iPhone 17
3 February 2026
Reply from MyTutor
Hi Mark,
Thank you for taking the time to leave your review.
Thank you for your kind words about our tutors. We’re really glad to hear you had a positive experience with them. However, we’re sorry that you’ve had issues with tech compatibility.
In our tech FAQ we do state which devices are compatible with the site and what to avoid using. Amazon Fire & Android tablets are not compatible with our platform, and the lesson space was designed to be used specifically on laptops or computers, so we recommend not using a phone to access lessons.
We apologise for any inconvenience this may have caused, and we are always looking at ways to improve our service. We really appreciate you flagging this, and we will take this feedback on board.
Thanks again for taking the time to leave your review.
The MyTutor team.
Amy is a excellent teacher
Amy is a good teacher. My daughter like her teaching style. I really appreciate her feedback after each lesson. That's gives me a idea weather my daughter is doing well or not. She responses to my messages very quickly.
3 February 2026
Ridiculously expensive
Website is good enough, but they take a 50% cut of all payments. This compares to a one off finders fee that most websites offer, which is normally closer to 10%. Cannot recommend for tutors signing up unless you're desperate, and would recommend tutees look elsewhere so that payments actually go to the tutor and not the website
2 February 2026
Unprompted review
Reply from MyTutor
Hi Joshua,
We appreciate you taking the time to let us know about your experience on the site.
We understand that fees are a big factor when choosing a tutoring platform, and it’s completely fair to question them.
Our percentage doesn’t just cover the website; it funds everything that supports tutors behind the scenes. That includes finding students for you through marketing, recruiting and training tutors, safeguarding and compliance checks, running a secure learning platform, tutor matching, customer and tutor support, handling payments, and providing ongoing training and community support for tutors.
It also means tutors don’t have to worry about things such as advertising and admin, so you can focus on tutoring and your customers.
You can find out more about where the fees go in our FAQs.
We know one platform won’t suit everyone, and we respect your decision, but we really appreciate you taking the time to share your feedback.
The MyTutor team.
Will never advise to use them
DO not use
I HAD MY MONEY TAKEN AND A SET UP WITHOUT MY PERMISSION NEVER REFUNDED ME IMPOSSIBLE TO GET A REPLY AND THE TUTOR ISNT MUCH HELP AS I ALSO CANCELLED HIM AND HE STILL TRIED TO HAVE ME
THIS WAY OF TREATING PEOPLE IS horrid AND SHOULD BE SHUT DOWN
I WANT MY MONEY BACK!!!! WORST CUSTOMER SERVICE EVER!!!!
20 January 2026
Unprompted review
Reply from MyTutor
Hi Alythia,
Thank you for leaving your review.
We take allegations of this nature very seriously and are currently in the process of investigating this matter.
Upon sign up, our tutor matching team explains the process and our payment system fully. Lessons and payment are not set up without parental confirmation, and all payment methods require explicit authorisation and are fully logged, as well as any conversations had between customers and the support team.
We will let you know once our investigation is complete and will be in touch directly to discuss this matter further in the meantime.
Our dedicated team is here to help and wants to ensure a positive outcome for all.
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