Mytruehome Reviews 

23
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've been looking for a decorative birdcage for a while, and came across one that looked perfect from Mytruehome. I'd never heard of this company before so I felt like I was taking a chance, given th... See more

Rated 3 out of 5 stars

Great product, delivered quickly. However communication was non existent. I didn't receive a confirmation of purchase. When I followed this up, their contact form on the website didnt work so I tried... See more

Rated 5 out of 5 stars

Gorgeous ceramic, floral plant pots. Beautiful pots, absolutely love the flower pattern. They really brighten up, any area, whether it's in light or shade!. I hope they are available, in bigger sizes... See more

Rated 5 out of 5 stars

Very good service and product arrived quickly. When it first arrived, I wasn't sure as it was slightly darker gold than on the advertised picture, however, now it's on the bedroom wall, I love it and... See more

Company details

  1. Home Goods Store
  2. Furniture Store

Written by the company

MyTrueHome are a Homeware and Furniture retailer. Focusing on a huge selection with products such as trays, tables and lanterns. High quality. Free UK delivery. Shop today.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.4

All reviews

(23)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birdcage

I've been looking for a decorative birdcage for a while, and came across one that looked perfect from Mytruehome. I'd never heard of this company before so I felt like I was taking a chance, given that it was also super reasonably priced. I'm so pleased to say that it is PERFECT, it's exactly what I wanted. Delivery from Mytruehome was free, and delivered by DPD, so I got it within 2 days.
Honestly, couldn't rate them high enough, very very happy with everything and if I could rate 10 stars I would!

22 April 2026
Rated 3 out of 5 stars

Great product, terrible communication

Great product, delivered quickly. However communication was non existent. I didn't receive a confirmation of purchase. When I followed this up, their contact form on the website didnt work so I tried calling, no answer. Then I emailed, no response. The mirror arrived in good time but totally out of the blue.

20 November 2025
Rated 5 out of 5 stars

Love it

Very good service and product arrived quickly. When it first arrived, I wasn't sure as it was slightly darker gold than on the advertised picture, however, now it's on the bedroom wall, I love it and it goes perfectly with dark green paint! It's also good quality.

21 October 2025
Rated 1 out of 5 stars

Refusal to deliver to Northern Ireland

Order was accepted and delivery paid for to Northern Ireland. E mail received stating order was being processed. Further e mail then received stating they would not deliver to Northern Ireland. Very poor service, having delivery charges to Northern Ireland on website and then refusing to deliver to Northern Ireland! Very disappointing.

8 July 2025
Rated 5 out of 5 stars

Love my item

Really nice item. Helpful staff on instagram, answered all my questions and really good price. Thank you

6 December 2024
Rated 1 out of 5 stars

The pot plant was damaged and I am…

The pot plant was damaged and I am still awaiting a refund. I send a photo, you replied and said you would refund but I have been waiting days!!!

1 July 2024
Mytruehome logo

Reply from Mytruehome

Hi Karen, we apologize for any inconvenience this has caused and we always try our best to ensure products are shipped safely and well packaged. However, we cannot guarantee that any items will not be damaged during shipping and delivery since delivery is dealt with through another company. We understand that the item you received was damaged and we have issued you a full refund. Refunds can take 5-7 business days to fully reach your account. If you still haven't received the refund after this time period, please give us a call and will help get this sorted for you.

Rated 5 out of 5 stars

Great seller, highly recommended.

I ordered a vase from My True Home as I needed a really large one and they had the same products found on other websites but at a more reasonable price. The vase was packaged up and delivered in super quick time, and arrived much quicker than I expected. I wouldn’t hesitate to buy from them again.

14 June 2024
Rated 5 out of 5 stars

Floral ceramic plant pots

Gorgeous ceramic, floral plant pots. Beautiful pots, absolutely love the flower pattern. They really brighten up, any area, whether it's in light or shade!. I hope they are available, in bigger sizes too!👍

13 June 2024
Rated 5 out of 5 stars

Great

Impressed with the speed of delivery I ordered one day and arrived the next. Very pleased with what I ordered too

26 January 2024

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