Mytrip Reviews 

I booked some flights tickets. They never confirmed the tickets. After 5 days and lots of calls, they sent me a mail informing me that my booking is cancelled by them, but at the same time refusing to refund me!
They asked me to book again with them a second time, and only then they will refund me the amount of the first booking. I am still in dispute with them!

its horrible i have a claim with them and they stop responding to the ticket and then you need to call and they hang up. aalso the worst thing is you are not alloed to call the airline directly they cna not help you as you booked through a travel agency
DO NOT USE

if there are any changes to your flight, you are lost, you need to pray that everything goes well

PAY ATTENTION!!! SCAM!!! MYTRIP CUSTOMER SCAM FROM INDIA!!!!!Total customer service is based in India and only lying to the people and keep them waiting. I had my flight back cancelled by the airline and needed to change it through mytrip.
I spent hours in the hotline, they always told other stories and even confirmed me a flight back that I wanted and then never booked it for me. All that even I had an insurance booked for 100€ against cancellations by the airline. I asked 4 times for a manager call, they always lied to me told me he calls back in the next 24 hours. Nobody ever called back.
In all I contacted the „Support“ for more then 9 days again and again. More then 2 hours time in the hotline and only lies from the different people there.
BE AWARE!!!!!
MYTRIP IS A SCAM
SUPPORT WILL NECER HELP YOU
THEY LIED TO ME IN ALL DIFFERENT CALLS I HAVE THE EVIDENCE!!!!
NEVER BOOK WITH MYTRIP IF YOU DONT WANT TO GET SCAMMED.
THE CALL CENTER IN INDIA IS CRIMINAL AND SHOULD BE CLOSED DOWN
PAY ATTENTION SCAM!!!!!!

Bad experience with mytrip travel agency. The customer service is friendly but does nothing except saying they have to transfer any question to another team and I did not receive any response in the last 3 weeks. Better stay away from this travel agency if you need support or help regarding your booking. It takes them forever to give a solid solution/alternative/help.

The company owes me 200 EUR for services that I paid for but weren't provided and hasn't refunded me the money for almost four months now! All they do is send me random emails and phone numbers to contact where noone helps me and I am stuck in a loop. I am losing my patience and will soon take legal action, I have not encountered such behaviour before. STAY AWAY FROM THIS COMPANY! DO NOT PURCHASE ANY SERVICE FROM THEM, IT IS A SCAM!!

Vorsicht !!
leider habe ich schlecht Erfahrung erlebt mit diese Reise Agentur. Ich habe eine Reise von Kairo nach Bremen durch Hurghada gebucht. Bin ich in Hurghada gelandet dann wurde mir gesagt dass die Reise Charter war. Das bedeutet ich dürfte nicht abfliegen von Hurghada nach Bremen. My Trip hat mir beim Buchung nicht informiert und ich habe ca. 400 Euro bezahlt. Der Agentur von Corendon airline Hurghada hat mir gesagt hättest du durch Corendon website Direkt gebucht bekommen Sie eine Info. das eine Charter Reise ist. Ich bin voll ärger weil dass hat mich viel Geld und Zeit gekostet .Ich habe durch andere airline selbst gebucht und nochmal bezahlt meine.Bin ich auf dem Straße übernachtet damit ich nach Bremen erreichen kann. Das habe ich niemals in meines Leben erlebt. Heute habe ich Kunden service von My trip telefoniert nach 2 Stunden abwarten wurde mir gesagt das wir sind nicht verantwortlich und ich bekomme kein Geld zurück sie war nicht ernst oder professionell sie will einfach nicht helfen. Ich soll mit meine Rechtsanwalt darüber sprechen es geht nicht nur um Geld aber um Respekt und ernsthaft mit die Kunden. Ich empfehle Ihnen und alle die meine Bewertung sehen bitte direkt von Airlines Firma Buchen nicht durch Vermittler oder mit vertraut Vermittler.

Take Care !!
Unfortunately, I had a bad experience with this travel agency. I booked a trip from Cairo to Bremen through Hurghada. When I landed in Hurghada I was told that the trip was charter. That means I'm not allowed to fly from Hurghada to Bremen. My Trip didn't let me know when I booked and I paid around 400 euros. The agency of Corendon airline Hurghada told me if you booked directly through Corendon website you will get an info. that is a charter trip. I'm full of anger because that cost me a lot of money and time. I booked through other airlines myself and paid again for mine. I stayed on the street so that I can reach Bremen. I have never experienced that in my life. Today I phoned customer service from My trip after waiting 2 hours I was told we are not responsible and I will not get my money back she was not serious or professional she just doesn't want to help. I should talk to my lawyer about it, it's not just about money, it's about respect and seriousness towards the customer. I recommend you and everyone who sees my review please book direct from airlines company not through intermediaries or trusted intermediaries.

I booked my flight with a cancellation guarantee, so that I would get back 90% of the money. After I cancelled my flight ( which was already really complicated), I got a coupon code, but the code is invalid. So I didn’t get any money back although I paid extra for the guarantee…

Avoid the horrible company!!! If your flight was cancelled forget they will refund you full money and also if you want compensation they will take from you 35%. Customer service don’t speak English so you can’t fix anything. They just repeat the sentences they have learned over and over again!

For everyone who is planning on booking their travels on mytrip.com, I would not recommend it. So far (and I was already traveling a lot) this is the worst online travel agency I have experienced in my life! One month ago, I wanted to fly with some friends to Barcelona. Due to the COVID-situation, I was booking a travel cancellation insurance for 45€. The day of the flight arrived and I was sick, not with Covid but still unable to flight. I was doing everything how mytrip described it in their travel cancellation insurance pdf. I got a doctors attest that I could not attend the flight. Since then, I am trying to get my money back and I was already sending around ten mails, where every time another very unfriendly person from the customer service answers me with a different response. Most of the responses say that the flights I booked were not refundable. I am asking myself how this company can sell travel cancellation insurance in case of being sick and then tell me my booking was not refundable.

To make it clear, I paid for my flight around 125€ and for my travel cancellation insurance 45€ which is a 170€ in total. So the insurance makes more than 1/3 of the flight itself. Now they tell me that I will not get the refund. If I would not have booked the insurence, I would be missing 125€, with the insurence 170€. This is just total bull....!

Please community believe me, even if the flights are somehow cheap, invest a little more money for better customer service, deliverables you paid for, that actually work and are not simple rip-offs and not a complete fraud travel agency!!

Answer of the company:
Hello,

Thank you for contacting us.
Please note that as per the T&C of cancellation protection product, in order for the passenger to be eligible to cancel the booking and get the refund : Cancellation must take place at least two hours before the outbound journey is due
to begin. No refund will be given if you cancel later than this.

As we can see , you had not confirmed cancellation 2 hours before your outbound flight so you are not eligible for a refund against the product. Of course the T&C of the product are available for you to read.

Best,
mytrip team

Update from me:
What I think is worth than bad customer service is public lies!!! But this underlines again the moral of your company. I am happy that this is the first answer I got, where I have the feeling my opposition understands my inquiry.

So again to you Dear mytrip.com,
what you are saying is absolutely incorrect. I woke up the day of the flight as I would take the flight normally. I had a headache and felt like, if I could not attend the flight. I read your pdf carefully the days before, how to use your travel cancellation insurance! So I went to your "contact"-portal and send that I have to cancel my flight more than 3 hours before the flight. Because it felt so unsafe, I even called your customer service to tell them about my cancellation as well.

After half an hour of waiting, I had my first encounter with your very unfriendly stuff, who told me, I can not cancel my booking even if I had the travel cancellation insurance because these flights were not refundable!! You are now the first person who is telling me that I was doing the process incorrect. Every answer from your stuff tells me, that my flights are not refundable, so before you try to scam, you should at least have the same responses as your customer service!!

One day after, I send them my doctors attest, which is also required to be send within one week. So I did everything as required and everytime I am in contact with mytrip.de, they tell me those flights were not refundable!!

Even if the company tried to give a good explanation to not return my money, please community trust me, they are lying and if you want to have good travels with a trustful travel company, please do not do it with mytrip!!!

Considering that I Googled Trustpilot to actively write a review. I rarely give reviews, only for the exceptionally good ones and unbelievably bad ones — MyTrip falls into the second case.

My flight was booked via MyTrip, which months before take off got cancelled by the airline. The airline said they couldn't do anything because it's booked via an agency i.e. MyTrip. So I called Mytrip a million times, sent emails a thousand times, always given the same answer: there's nothing we can do, please wait until the airline agrees to process your case. I called the airline to confirm if they have submitted a case for me, the airline replied no, nothing, nada. Came back to ask for proof, no respond. In the end, I asked a lawyer to intervene and got a full refund within 3 days — after 1 year and several months since the day the flight was cancelled, ticket value ca. €800.

Dear Sirs and Mesdames of mytrip, Dear viewers,

my two booked flights were cancelled.
I have yet to receive a refund, further any message regarding the process.
The worst is that my feedback remains entirely unanswered.

The Airline replied that you are to take action for issuing the refund.

We are asking for a full refund immediately.
I added the booking code in this review for further investigation and contact.

Thank you.

so terrible,the only advice never try to deal with them,customer support is null,we have been waiting for our refund now for more than 3months 3000€ and there is never some one there to help us,

Very bad experience, they took my money without confirmation. I selected a flight, I was redirected to the payment step and request a confirmation code sent to a previous phone number i could not access and thus my flight booking was cancelled. Then, I bought the exact same flight ticket with another provider and verified my email to see my flight confirmation. In that moment I found out that Mytrip had finally charged me for the flight without the credit card code and now I have two purchases for the same flight with different providers and it feels very frustrating because I can not cancel and have a refund from Mytrip.

Terrible experience - suddenly changing the booking parameters during the booking process (different date confirmed than originally requested). When I asked them to change the booking to the desired date they said they cannot do despite me having even booked "the flexible" option. They offered to refund the extra price for the option! Unbelievable - whole website seems to be a hoax and a means to cheat customers, attracting with low base prices and during the booking process changing the base conditions - at least that is my impression. Draw our own conclusions ;-)

Unbelievable...
It seemed impossible but yet they did it.

I had a flight from Bogota to Paris, which was cancelled by MyTrip.
I called them every day to book a new flight.
They even charged me 30 euros for that.

Finally one day they told me they were able to do their job and book a new flight (Bogota to Paris, with a connecting flight at Toronto).
The flight was the 26/08. I went for check-in at the airport, but the company (Air Canada) told me that they had no booking with my name.
So I couldn't go onboard.
This is absolutely fraudulous. They basically stole my money, ie 500 euros !!

Of course, I called them. The first time, as usual, after making me wait for 20mn, and explaining my case for 15mn, they just hung up.
The second time, they told me that they couldn't book me a new flight before a week.
Do they even know people have a life ? I couldn't afford to spend one more week in Bogota, I had to work next Monday.
So I asked to speak to the person in charge. He was conveniently busy at that time, and I was told that he was going to call me back 3 hours later.
This kind of thing doesn't happen with My Trip.. Everybody knows that...

I bought a new flight for 500 euros, and I had to spend one more hundred euros for taxis, meals, antigenic test...
Plus I was supposed to arrive Friday morning, I'm going to arrive Saturday afternoon : more than 30 hours wasted...
That's not counting the tiredness, the stress, the fear of not making it for Monday and being blamed by my coworkers...

They are playing with their customers' lives. We cannot accept that anymore.
I'm going to hire a lawyer and suit them.
And I'm going to contact other people to work for a common action.
As you know there is already a class action group on Facebook.
Let's make it bigger and take action.

I had to pay 30 Euro TWICE for the following terrible service:

- Extremely long waiting time on the phone
- People that weren't really prepared to handle situations
- Weird way to receive the booking edits with little to no information (a plain email with two tables).
- ZERO assistance in understanding how to check-in and ZERO answer when I asked.
- The flight changed and NO ONE told me anything. I found out the night before when I finally figured out how to check-in.

TERRIBLE EXPERIENCE.

scammers . Mytrip is a scamming company simply. They book a flight that never possible for you and cancelled it days later with no refund. Don’t book anything from here . You will regret ever booking anything with this company. My booking number was L9L8RS. They never refund my money after they cancelled the flight. Don’t book anything here

I'm trying for three days to change one date/ticket of a multi-leg flight. I've spent more than 5hrs on the phone, no one is picking up. If I reach someone they tell me there is no pricing on my flight or the line drops in the middle of the conversation. Are you serious???
Stay away! Horrible service. I believe this is done on purpose. I will NEVER use this platform again. No respone to my email as well.

NEVER BOOK WITH MYTRIP!!!! They are HIGHLY incompetent and their customer management/ support is ridiculous!!! It’s a FREUD!
The amount of nerves, time and money i lost because of them is CRAZY!
Honestly, i will never ever book with them again and i strongly advice everyone to do the same!!!

We booked 3 intercontinental flights, each for 2 passengers early last year, and are waiting for refunds (vouchers in 1 case) since April 2020!
We're receiving updates every 15 days blaming it on the airlines for
Booking L3RRHU Reference: QNH7WO with Turkish Airlines
Booking L3BDFL Reference: RMSMNV with Air Europa
Booking L3KYZC Reference: FAIIKN with Air Europa