Tresl® Reviews 6,517

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process smooth and easy. Many people highlight the excellent customer service, appreciating the personalized approach and the staff's availability to answer questions and provide solutions. The service is frequently described as efficient and user-friendly, with consumers noting the quick response times and the ease of navigating the process, often done electronically. However, some customers experienced significant delays in the loan approval process, with a few mentioning it took several months. A small number of people also reported issues with communication, citing unresponsiveness from their assigned agents or long wait times for callbacks. Additionally, some reviewers found the initial document submission process challenging or encountered difficulties that made the overall experience less straightforward than anticipated.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

User experience

Consumers find the user experience to be positive, often describing it as easy, simple, and smooth. Many... See more

Response time

People report positive experiences with response time. Many customers praise the responsiveness and... See more

Based on these reviews

Rated 5 out of 5 stars

Deborah was my agent, and she did an excellent job of helping this process run as smoothly as possible. My particular situation had a few intricacies that needed to be worked around, but it was no swe... See more

Rated 5 out of 5 stars

I was pleasantly surprised by how easy it was to refinance my car. I worked with Patrick Kennedy, who ended up getting me a lower payment than I originally anticipated, as well as a lower rate. If you... See more

Rated 5 out of 5 stars

Simple, fast, and easy to do, kept me in the loop during the entire process. Not pushed to make a decision, very thoughtful and helpful even continued answering my question after hours. Thanks Vince y... See more

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Rated 5 out of 5 stars

The staff was extremely helpful and patient when giving instructions for completing paperwork. Also, the process went very smooth and really pretty quick as this was happening over the holidays. Docu... See more

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Rated 5 out of 5 stars

My experience with Tresl was amazing!! The whole process was smooth and seamless, and I was impressed with how easy it was to do everything online. I was able to reach my loan agent EVERY time I calle... See more

Rated 5 out of 5 stars

Errol remained in communication with me through the entire process. All of my questions were answered and things explained very well to me. I marvel at how things were all done electronically, saving... See more

Rated 1 out of 5 stars

Once pre-approved the process has been extremely slow! The agent assigned to me for my loan refinance is never available, doesn’t respond my texts either. Other companies literally hound the client to... See more

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Rated 5 out of 5 stars

Bill was extremely helpful throughout this process. He was very informative and always available whenever I had questions and/or concerns. I would definitely do business with him again. -JJ

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Rated 5 out of 5 stars

My finance rep was absolutely wonderful. She did not mind helping me through and answering any questions at all throughout the process. She responded very timely, and I didn't have to wonder where we... See more

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Rated 3 out of 5 stars

Shenique was very communicative and helpful through the whole process. She always answered my questions and kept me updated through out the process. I gave the experience 3 stars because it took 4 mon... See more

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Rated 5 out of 5 stars

Upfront and communicative. Kept me involved in the entire process. Responded quickly to my questions. Gave me options. All around easy to work with and kept me in the loop Thank you Tawnie!!!!

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Rated 5 out of 5 stars

Customer focused approach and service. Very patient with questions and provided solutions. Helped me navigate thru communications with multiple involved parties in a positive and productive manner.... See more

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Rated 5 out of 5 stars

The whole auto loan process was a great experience. Never did I imagine this could all be done virtually. Big thanks to Patrick! I would definitely recommend this company to anyone.

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Rated 5 out of 5 stars

The process was easy to navigate. Having a checklist made submitting documents a breeze. I would advise anyone going through the process to be patient, it does take a few days.

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Rated 5 out of 5 stars

Jenna Boehm made this such a smooth process! She was not only informative but super communicative and in a timely manner. I could not have asked for a better experience

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Rated 4 out of 5 stars

my experience was better due to the helpfulness and patience of Milyssa. She was wonderful and pleasant to speak with answered all my questions and concerns. She's an asset to the company. The only... See more

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Rated 5 out of 5 stars

Very easy experience with Tresl. Communication was great and The system was so easy to navigate and very user friendly. Definitely the way to go when buying and/or financing a vehicle!

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Rated 5 out of 5 stars

Great Company. People are extremely helpful, knowledgeable very polite. All in all the process and transition was smooth. Thank you for being there for me. I would highly recommend.

Rated 4 out of 5 stars

It was a pleasure working with Tresl! Traci was great! Having to produce documents on line in the beginning was a little difficult for me, but she guided and helped me with the entire process. She wa... See more

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Rated 5 out of 5 stars

My experience was excellent. My loan officer Mick worked with me and the lender to resolve some issues and complete my car refinance. It was approved and funded.

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Rated 5 out of 5 stars

owesome great customer service very professional the people involved with me to make this happen in an excellent way . Thank you very much for having real persons conducting this kind of task with th... See more

Rated 5 out of 5 stars

Pete Williams was awesome!! He was responsive, knowledgable, VERY easy to work with in Refinancing My Auto loan, and made it very easy.

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Rated 5 out of 5 stars

Process was easy to navigate through with the help of my advisor Pete. He led me through each step which simplified everything for me. I was extremely pleased overall.

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Rated 1 out of 5 stars

Took 3 weeks to buy the truck, every step was a pain in the ass. I'll never use this or enterprise again.

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Rated 5 out of 5 stars

I am super happy, satisfied Blessed to work with Tresl, specially Ms. Rouse, appreciate her kindness, professionalism, and patience with me and my tons of questions.

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Rated 5 out of 5 stars

Errol White made this process very easy and was very accommodating to all my questions and needs. He was fast and always responsive.

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Rated 5 out of 5 stars

It was a great experience. Timely follow ups was great, and get my lazy self to get it done. Agent was a true professional with great knowledge. On top of it, he was very friendly, too. As with any b... See more

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Rated 5 out of 5 stars

Chrystal was so efficient and kind. She always responded to any concern right away and delivered all docs as promised.

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Rated 1 out of 5 stars

Definitely fly by night.I should not have used the Credit Karma recommendation to apply for refinancing 😑. Application process was easy and totally automated and done on my phone. While working... See more

Rated 5 out of 5 stars

I want to thank him for reaching out to me. Timing was great looking forward for this new opportunity.

Company replied

Rated 5 out of 5 stars

I was really hesitant when Credit Karma suggested Tresl for an auto refinance loan. Tresl is a middle man not a lender. But, they do all the work. Marek was great. He let me know every step that was t... See more

Rated 5 out of 5 stars

Kristal was very kind and professional. They whole process was fast and transparent, I recommend 💯..thank you

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Rated 2 out of 5 stars

Alex was great with the process got everything done quickly, just waiting on temp tags for over a week and counting

Rated 5 out of 5 stars

Everything was taken care of in a timely fashion. Jennifer was awesome. Great experience overall.

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Rated 1 out of 5 stars

If you want a cash purchase to take almost two weeks to complete, this is where to go. I can't believe how long this process has taken. Never again.

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Rated 5 out of 5 stars

I didn't get much help from my Company but Shannon Woods was very professional and guided me all the way. Made it very easy.

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Rated 5 out of 5 stars

Experience was very easy. People who handled this for me with Tresl were phenomenal!!!

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Rated 1 out of 5 stars

It has been two months since my transaction. My paper tags expired on 8/3. Got notified on 8/1 that the paperwork had just been sent to DMV. When I called for help I was told it would be 72 hours f... See more

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Rated 1 out of 5 stars

Total scam — stay far away. Credit Karma suggested that I could lower my monthly car payment by applying through Tresl and clearly stated that it would not impact my credit score. That turn... See more

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Rated 5 out of 5 stars

Milyssa was on the ball. Very attentive, answered all of my questions professionally and was overall a great experience.

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Rated 5 out of 5 stars

Twala helped me every step of the way. She answered any questions I had, always got right back to me. Tresl was fast about the process! Thanks a lot highly recommended!

Rated 5 out of 5 stars

Love the way they do all the work for you, with no hassles. They were very polite they were on time called when they said they were going to call you could trust them believe me.

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Rated 5 out of 5 stars

Great service and extremely easy to use. Customer service was great with follow-up and assistance, Good job

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Rated 1 out of 5 stars

I would say Zero stars but that's not an option. After destroying my credit (took it down over 30 points) trying to refinance my car. They want a down payment of $3,506.00. Why would I apply fo... See more

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Rated 5 out of 5 stars

Pete was great! Everything was explained accurately and succinctly. The process was easy to navigate and was handled quickly.

Rated 5 out of 5 stars

Dakota made the whole process so easy. Even when we made a mistake, Dakota had no problem helping us fix it. Been such an easy company to deal with.

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Rated 5 out of 5 stars

My financial advisor Deborah was great! Helped make it easy to refinance my vehicle

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Rated 5 out of 5 stars

Melissa was just amazing! She made the process run smoothly and was quick and kept me updated on everything. She was very straightforward and got things done promptly.

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Rated 1 out of 5 stars

Process started 2/19. Early on everything was good. Melissa Nelson was responsive and easy to deal with. I paid all the fees and signed everything by 2/20. It is now end of day March 2nd. I still do n... See more

Rated 5 out of 5 stars

Tracey, who helped me through the process was excellent! Tracey was diligent in giving me all the pertinent information and products available and was patient and professional with me making my decis... See more

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Rated 5 out of 5 stars

They were great and helpful my loan officer answered all my questions and answered every call I made. Thanks you again Calvin for all they help

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Rated 5 out of 5 stars

Easy to work with, kept me updated through the entire process, and a very quick turnaround time!

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Rated 5 out of 5 stars

Mylissa and team did an excellent job, helped make a truck purchase out of state easy.

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Rated 2 out of 5 stars

It was not an easy smooth process, they were more than helpful with my purchase but it seemed everything was more difficult than it needed to be.

Company replied


Company details

  1. Car Finance and Loan Company
  2. Car Leasing Service
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Tresl® is the ultimate auto finance support platform. We intelligently connect customers with personalized financial resources for auto purchasing & refinancing from our network of lenders, delivering savings into the palm of their hands. Throughout our end-to-end process, our customers receive the support of cutting-edge financial technology and a consultative team of expert advisors so they can make the financial decisions that are right for them. Our guiding vision is to empower customers to live independent, fulfilling lives by connecting them to beneficial financial resources. For over 15 years, we've done that by delivering those resources in a surprisingly efficient, informative, and compassionate manner. Customers can get instant pre-qualified auto loan rates without disclosing their SSN or impacting their credit score. Visit our website or give us a call to learn more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 56% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

A great buying experience with Tresl.

Pete was fantastic to work with from the get-go. Tresl is a well-organized firm, and as a result the process of buying my former company truck was painless. Tresl also was able to find me a competitive interest rate too.

18 March 2026
Rated 5 out of 5 stars

So easy!

Lily was so helpful from start to finish! She got us a much better rate than we were previously paying and kept us in the loop through the whole process! Im so impressed with how easy this whole process was!

5 March 2026
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