Placed an order yesterday around noon time. The Payement was taken from my account, about 5h later got one email informing that order was not finished due to miising payment, checked today my ban... See more
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the worst experience I've ever had, there is no support in Portuguese, I didn't receive any email start order confirmation. a site that works in Portugal and no one speaks Portuguese so far I haven't... See more
It is a scam, not shop, they shared twice tracking which is not working. They dont accept cancelling then order even if they receive my email 3 times in this topic!!! Zaneta
Quite happy with the service. Items of good quality, availability of products regarding older models and relatively fast expedition. Site/shop does not work with Brave browser.
Company replied
Company details
Contact info
Avenida da Liberdade, 110, 1269-046, Lisboa, Portugal
- 308 80 20 21
- support@mytrendyphone.pt
- mytrendyphone.pt
Replied to 100% of negative reviews
Typically replies within 24 hours
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It's a scam
It's a scam, payment done and no product, no email back and no money in the account

Reply from Mytrendyphone
It is a scam
It is a scam, not shop, they shared twice tracking which is not working. They dont accept cancelling then order even if they receive my email 3 times in this topic!!!
Zaneta
Not very trsutfull
Placed an order yesterday around noon time.
The Payement was taken from my account, about 5h later got one email informing that order was not finished due to miising payment, checked today my bank account and confirmed that money has been taken.
Contacted the chat and saying that the money was taken from my account the lady (Ana) told me 'it´s not possible, if we inform yopu its because its not paid'.
after sending her the copy's she finaly found my payment and informed me the new number of new order.
I've told her that what they were doing was fraud. she replied ''we are not playing, if you dont beleave I can cancel it''.
3 hours later I still haven't been informed id my order is going to be sent or not.
Where is my order after 21 days
I placed my order on the 2nd April. Received an email with a tracking number on t 4th of April. the tracking number which said my order had been processed in Frankfurt. Then I received another email saying that my order had been shipped on the 12th of April. I sent an email on the 16th of April asking about my order and received a reply saying it had been shipped on the 12 of April by Lá post which is French and should take 3 to 5 days maybe a bit longer. So from DHL with tracking number to La Post without tracking number. I sent an email on the 23rd of April asking about my order. 11 days had past. They answered back that it had been sent and should take 4 to 10 days to arrive and if it hasn't arrived to email them back where they will either refund me or re send my order. The only good thing about them is that their customer support answers very fast but otherwise I'm not impressed.

Reply from Mytrendyphone
Quite happy with the service
Quite happy with the service. Items of good quality, availability of products regarding older models and relatively fast expedition.
Site/shop does not work with Brave browser.

Reply from Mytrendyphone
Very satisfied with this seller and the…
Very satisfied with this seller and the product. I've searching for a suitable mobile phone support for my car, and this one works without problem.

Reply from Mytrendyphone
the worst experience I've ever had
the worst experience I've ever had, there is no support in Portuguese, I didn't receive any email start order confirmation. a site that works in Portugal and no one speaks Portuguese so far I haven't received an order confirmation from the carrier I don't recommend I waited more than 4 hours this morning to get an answer. When order arrives I will return it immediately. thanks
Good experience!
Fast delivery time, good quality items and they sent me a gift (extra case for my phone). Keep up the good work! :)
Delay on the shipment.
The support is very fast.
Still I didn’t receive my product. I’m around 14th day. Still I didn’t receive.
good service and good products.
Top service
Prices are very competitive, delivery is fast and respond quickly to emails.
A good service and reliable.
Really Great product
Really Great product. My son loves it and does work as promised.
Great item, for a Great price.
Excelent communication between seller and buyer.
Everything went ok.
I love so mutch the product
I love so mutch the product , and the feedback they purpose to me. They very kind too
shop with great variety of products
shop with great variety of products.
Quality products, very good prices.
Fast order delivery.
I recommend.
Thank you
Excellent service
Extremely disappointed first my order…
Extremely disappointed first my order was cancel because I use my UK card for an order to Portugal. I made a second order with a Portuguese card was supposed to arrive in 4 days then only arrive 2 weeks after! Now I can’t get the order because I’m not in Portugal for the next 4 weeks.
Will not order again
capa macbook air 13 transparente
a capa veio partida e bastante riscada
Do not in any way recommend!
I have no words! Just awful! Never experienced this type of service before! Don't recommend it to anyone. Got a screen protection for my smartwatch, worth about 12euros total, and got plastic. Let me remind you that plastic does not stick well to led screens. If it creates bubbles, there's no getting around it. And 12euros?? For plastic? And for a delivery that got delayed for 2 weeks??? Incredibly disappointed. Plus, got 2 emails on how my delivery was not processed properly due to payment difficultys, when I got the delivery of my succefull payment right after I checked out. Nothing but trouble and an incredible waste of money. Worse part is, I got super excited for my new purchase, was first hand disappointed when it got passed delivery time, then when I got immense difficultys on contacting the company due to the meaningless emails, and instead got forwarded to an English worker because costumer service was out in my country!!!! Waited far too long, payed wayyy to much for a damn piece of plastic with glue on it!
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