Super quick delivery. Ordered Sunday morning, delivered Tuesday morning. Product exactly as described and looks to be great quality
Company replied
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See what reviewers are saying
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... See more
Company replied
Purchased VALK Electric e-Bike Mountain eMTB Bicycle eBike Motorised Hardtail 250W Push. Quick delivery. Comprehensive backup. Easy to follow video instructions. Courteous responses from Wade. Bike... See more
Very poor after sales on faulty products, Fair Trading Complaint lodged, hopefully this kicks them into gear. They have lots of stalling tactics to get you to just give up, Overall just a very dod... See more
Company replied
Company details
Written by the company
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Contact info
2 Costello Place, 2147, Seven Hills, Australia
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3.8
Great
210 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No complaints
No complaints, have used many times with excellent service. Will continue.
20 October 2020
Awesome Customer Service
Awesome Customer Service. Above and beyond expectations.
8 October 2020
Unprompted review
Their products and delivery service is…
Their products and delivery service is perfect. But their customer service is no where near perfect when you can't call Or talk to anyone
30 September 2020
Unprompted review
Thank-you Mytopia & in particular Wade
Thank-you Mytopia & in particular Wade, a specialist from the E-bike team, for your friendly & quick service.
I purchased a VALK E-bike for myself & was so completely satisfied with the quality, value & quick delivery I decided to buy another for my wife the following week !
Regards
Gary G.
30 September 2020
Unprompted review
Easy company to deal with with prompt…
Easy company to deal with with prompt delivery and the treadmill arrived in excellent condition and works well although they were unable to give a fix for a small issue that was of a minor nature.
24 September 2020
Unprompted review
Happy with quality of product &…
Happy with quality of product & delivery time
11 September 2020
Unprompted review
Great shopping experience excellent…
Great shopping experience excellent communication and prompt delivery. Would not hesitate to shop with you again. Awesome.
17 August 2020
Unprompted review
Great bike - best after-sales service ever!
Thanks for the great E-Bike - easy assembly and so much fun to ride! But the biggest recommendation is for the Customer Service Team... any question gets a quick answer and the after-sales service is fantastic. Congrats to Mytopia for putting together such a great team of experts. Plus I've been spreading the word! Thanks again, Greg.
17 August 2020
Unprompted review
This is exactly what I needed value for…money
This is exactly what I needed value for money is excellent it did come into what I could afford I can throughly recommend
16 August 2020
Unprompted review
Totally enjoyed the experience Mytopia.
14 August 2020
Unprompted review
Grest service and product.
13 August 2020
Unprompted review
There were delays in my purchase
There were delays in my purchase, which does happen.
It appeared that i was sold a product that was sold out!
2 weeks late overall.
Transport was good, took only 3 days to arrive.
Only early days, but happy with my purchase so far.
12 August 2020
Unprompted review
Great item
Great item! Perfect for intended purpose. Great quality too!
10 August 2020
Unprompted review
Reply from Mytopia
We’re glad to hear that you were happy with your order. We look forward to assisting you with your future purchases!
Buy one and get movin'
My wife and I bought one each, to take with us on a motorhome holiday, due to Covid were not able to take the holiday but have used the City Hoppers to great advantage finding them even better than we had hoped additionally that they are just perfect for exploring city wide bike paths or popping to the shops also they easily fit in our small SUV - perfect.
3 August 2020
Unprompted review
Reply from Mytopia
Thank you so much for taking the time to leave us this amazing review.
Many thanks very good tank you
31 July 2020
Unprompted review
Reply from Mytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
we ordered treadmill PROFLEX TRX7 since…
we ordered treadmill PROFLEX TRX7 since 16 July 2020, still NOT receiving ?
Very bad delivery
31 July 2020
Unprompted review
Reply from Mytopia
Hi Hung,
Thanks for your review. I have had a closer look into your order, and all correspondence between us and I can confirm you ordered the treadmill as a pre-order, meaning we advised on the listing that it was a pre-order, not due to be shipped until late July. We also advised this in the emails between you and ourselves as well.
I can confirm the Treadmill has been dispatched late last week, and is on its way to you.
Please let us know if there is anything else we can do to assist you.
Cate
Mytopia Store Team
I can highly recommend Mytopia and I…
I can highly recommend Mytopia and I would like to thank the staff, for their no fuss and quick response in dealing with an item damaged in freight. Absolute pleasure to do business and I will definitely return.
Shaun C
20 July 2020
Unprompted review
Reply from Mytopia
We're happy we were able to help. If there's anything else we can do to assist you with, please let us know.
Wade was great to deal with!
Wade was great to deal with I got two e bikes of him 27.5 and 29 mountain bike after his recommendation.
I had one small issue the front disk was bent out of shape on the 29 ,Wade sent me a new one within a few days all good to go now. Great bikes to ride and would highly recommend Wade and the Mytopia team.
Thanks again Max.
17 July 2020
Unprompted review
Reply from Mytopia
Hi Max
Thank you so much for taking the time to leave us this amazing review.
The products are great.
16 July 2020
Unprompted review
Reply from Mytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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