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LAST NOVEMBER 13, 2025, MY FRIEND OF MINE SHE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME MY TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FI... See more
Company replied
PNR: CLSXU0PS I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS). For several days, I attempted to contact cus... See more
Company replied
Initially, I had a very frustrating experience with MyTickets regarding my refund after my flight was cancelled. Although the airline confirmed they had remitted the refund to the travel agent, I... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.2
Poor
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a stupid mistake using the month…
I made a stupid mistake using the month then i ask for change the flight you didn’t help with change and you don’t refund anything
28 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Abdulrahman,
Thank you for your feedback. We truly regret to hear about your experience and would like to review your case in detail.
Could you please provide your booking number or the email address used during purchase so that we can identify your booking and assist you further?
At first I was worry about not getting…
At first I was worry about not getting my tickets because I was checking the reviews and they weren’t so good… but to keep it honest, I am 100% satisfy … I got my tickets in time. No problem at all !!!!I would totally recommend this site to get your tickets
22 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Allin,
Thank you so much for your wonderful feedback! We’re delighted to know that everything went smoothly and that you received your tickets on time.
Your trust and recommendation mean a lot to us — we truly appreciate it!
Horrible experience
Horrible experience, I'll never again be using this page for flights. I've been trying to change my flights for over a week now and everytime I have to raise a ticket on the site, wait for it to be approved without any indication of time frame, and manage to spot the approval and pay the change fee before the ticket expires. You're literally only given a couple of hours before the ticket expires every time.
I've so far raised 4 tickets...
Also change fee is VERY high considering i've purchased flexi tickets and just want to change the date by 1 day and the tickets on the date I want literally cost the same
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear R.A.,
We’re very sorry to hear about the difficulties you’ve encountered while trying to modify your booking, and we completely understand your frustration.
To help us review your case in detail and provide you with a proper solution, could you please share your booking number or the e-mail address used during the purchase?
Once we receive this information, we’ll be able to identify your reservation in our system and check the current status of your change requests.
Thank you for your patience and cooperation — we look forward to assisting you further.
Avoid! Four Months, No Refund, Just Automated Replies
*in response to your reply, you've provided no proof that you've even requested a refund, you've provided no proof of any follow ups with the airline, you provided nothing other than generic vauge updates as per below, this needs to be escalated, check the emails quoting the refund reference Svh5h192, I've been in contact with the airlines and cc'd you, yet again, zero contribution from mytickets.ae in having this resolved
RE: Refund Request Svh5h192
It’s been over four months since I submitted my refund request, with no legitimate updates since. I’m fed up with the automated WhatsApp replies and total lack of real communication.
The refund process has been slow, disorganized, and completely lacking accountability. For a company handling customer payments, this is unacceptable.
I hope this matter is rectified as soon as possible, because waiting this long for a simple refund is beyond unreasonable.
10 June 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Joe,
We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund. We completely understand your disappointment and appreciate your patience.
Please note that your refund request is currently awaiting authorization from the airline. Unfortunately, until this authorization is received, we do not have the technical ability to finalize the refund or release the funds to your account.
We are actively following up with the airline to expedite the process and will inform you immediately by e-mail as soon as we receive any update or confirmation regarding your refund.
Once again, we are very sorry for the long wait and truly appreciate your understanding while we work to resolve this matter as quickly as possible.
Charged extra at final payment stage
Dear concern
Sorry to tell you that your site is 1 of the worst booking site, as I tried to book my multi city flight in saudi by using master card which was not accepting and when use visa was charge 151 sr and later from Saudi bank again I got charged by 50sr more
So I request to refund my amount 200sr which was charged by force
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Hussain,
Thank you for bringing this matter to our attention, and we are sorry for the inconvenience you experienced.
After reviewing our records, we can confirm that only one payment for your tickets is displayed in our system. If a second charge was processed without your authorization, we kindly advise you to contact your bank’s support service to verify the origin of this additional transaction.
We also recommend checking who the initiator of the second charge is.
If our company is indicated as the initiator, please send us at info@mytickets.ae a screenshot showing both transactions (including dates, amounts, and merchant details). This will allow us to verify the information in our system and provide you with a clear explanation regarding the payment.
We remain at your disposal and will be happy to assist further once we receive these details.
Tried to book an air ticket - no booking !
Tried to book an air ticket! Horrible customer service! not able to fulfil the commitment on time. not respecting any timeline or patience.
No update.
15 October 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. Kumar,
Thank you for your feedback, and we are truly sorry for the inconvenience you experienced.
After carefully reviewing your case, we would like to clarify that at the time of ticket issuance, unfortunately, the airline did not confirm the availability of seats on the selected flight. For this reason, we were unable to complete your booking and had to cancel it to avoid any incorrect charge or incomplete reservation.
Regarding the payment:
Please note that no funds were actually withdrawn from your account. The amount you saw was a temporary authorization hold performed by your bank to verify your card’s payment capacity. As soon as we confirmed that the tickets could not be issued, the funds were immediately released on our side. They should now be visible again in your account balance.
If you still don’t see the funds, please contact us by e-mail — we will gladly provide you with an official release confirmation document, which you can forward to your bank to help them trace the transaction.
We genuinely regret this situation and understand your disappointment. Our team continuously works to improve our service and communication with our customers. We would be very grateful if, after reviewing this explanation, you could update or reconsider your rating to reflect your overall experience with our company.
Thank you for your understanding and patience.
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid ov
booked a multi-destination trip through MyTickets — from Tel Aviv to Barcelona, then from Barcelona to Ibiza, from Ibiza to Madrid, and finally from Madrid back to Tel Aviv. Before the trip, I paid over 2,000 shekels to add checked baggage for two passengers, even though adding the same baggage directly through the airlines would have cost only around 350 shekels per passenger — and it’s a simple process anyone can do online. However, I later discovered that the baggage was added only to the last flight (Madrid–Tel Aviv).
When I made the booking, there was an option to “add baggage”, which looked like it would apply to all flights in my itinerary. It was not clear at all that it referred only to the return flight. Later, when I revisited the site, I noticed a tiny question mark (?) next to the baggage option — and only if you hover over it, it explains that the baggage applies only to the return trip.
This is very misleading and feels almost like fraud, since any reasonable customer would expect that paying for baggage means it’s added for all flights.
When I contacted customer service about the unclear pricing, they simply replied that they decide the price.
They do reply to messages, but almost every time they say they are “currently busy and will get back to me later.” The same happens on phone calls — you’re told you’re “number 2 in the line,” yet it still takes a long time for anyone to actually help.
29 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Karam Majadle,
Thank you for taking the time to share your feedback. We have carefully reviewed your booking and all the steps completed during the reservation process.
Our verification shows the following: your booking was made for three passengers. On the page where additional services are selected, baggage was added only for the return flight for two passengers. For the outbound flights, no baggage was selected, and therefore it was not issued by our system.
Checked baggage for the outbound segment could have been purchased separately.
We would like to emphasise that the service you ordered was provided correctly and in full accordance with the data you entered during the booking process. All prices and information on our website are displayed transparently — we are not interested in hiding or misrepresenting any details.
We truly regret that this situation caused confusion and inconvenience and appreciate your feedback, which helps us further improve the clarity of information displayed on our website.
As I didn't receive email of itenary…
As I didn't receive email of itenary and confirmation neither a reminder to check in of my flight I missed my flight, I thought the flight is Sunday 01:00 am but the lady in the airport found that my flight was the day before, we hardly could contacted china office who tried to benefit of the situation by charging me 7000 Emirates dirham so they can take me to the plane, I refused this offer and booked for the next day flight, I waited in the airport 24 hours.
I emailed for refunding my ticket in full, I still got no response.. highly in shock and disappointed.
30 September 2025
Reply from https://mytickets.ae/
Dear Mufid,
Thank you for sharing your feedback with us. We have carefully reviewed your case in our system.
Your tickets were booked on October 1st, and on the same day — less than half an hour after payment was completed — we successfully issued the tickets and sent them to the email address provided at purchase. This email matches the one you used here on Trustpilot, so we can confirm that there was no error in the email address. The service was successfully delivered on our side.
Could you please clarify to which email address you sent your request for a refund? We have checked thoroughly, and we do not see any messages from you in our system. It is possible that you may have contacted the airline’s support directly and are still awaiting their reply.
Please let us know so that we can guide you further and provide the proper assistance. Our official contact details can be found here: https://mytickets.ae/en/content/support.html
.
We remain at your disposal and will gladly help once we receive the requested details.
Absolute scam
Absolute scam. Purchased a flight ticket for Alaskan Airlines through them. The airline confirmation code wasn’t working; after calling the airline they mentioned the ticket was marked as fraud due to being purchased with a stolen airmiles account. After calling mytickets.ae, they acknowledged and sent me a new PNR. Same issue, the ticket was marked as fraud as they once again purchased with stole miles.
The company stating they won’t be able give me a refund as the ticket was issued, but I can’t even check in for the flight because the airline has blocked the ticket.
24 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Nik,
I’m truly sorry for the inconvenience you’ve experienced. We want to understand exactly what happened and resolve this as a priority. Could you please share your booking number (order code/PNR) so we can review your case immediately?
We’ll do everything we can to sort it out promptly.
---
UPD 29/09
Dear Nik,
Thank you for providing your booking details. We are deeply sorry for the situation and fully understand the frustration this has caused.
Our team is already investigating to clarify what went wrong. In the meantime, we have processed a full refund for your booking.The funds will return to your original payment method shortly (processing time depends on your bank).
Once again, we sincerely apologize for the inconvenience.
THANK YOU :)
11 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Adel Taweel,
Thank you so much for your kind feedback!
We truly appreciate you taking the time to share your experience, and we are happy to know you are satisfied with our service.
We look forward to welcoming you again in the future!
Mario Keller was efficient and very helpful
My queries to Mario Keller were answered quickly and in full, giving reassurance
9 September 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Claire,
Thank you so much for your kind words! We’re very pleased to hear that Mario was able to assist you efficiently and provide you with the reassurance you needed. Feedback like yours is a great motivation for our team and especially for Mario.
We’ll be happy to assist you again whenever you need support in the future.
Very quick response and trustworthy…
Very quick response and trustworthy partner
31 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Muhammad Alam,
thank you so much for your kind words! We are delighted to know that you had a positive experience with us and found our service quick and trustworthy. Your feedback means a lot to our team and motivates us to keep improving every day.
We look forward to assisting you again with your future travel plans!
Didn't get my ticket nor refund
First time I booked tickets with this agency and faced difficulties and disappointed. I booked and paid the ticket and later in the day received email from saying stating my bookings was canceled and price no longer available and I'll get my refund within 24 hours. It's been 3 days and still no refund or communication from your end. Had to cancel my trip as refund is taking longer putting me in bad situation as my visa is expired now and need to exit the country.
28 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Valarie Mwango,
thank you for your feedback. We are very sorry for the difficulties you experienced and we completely understand your disappointment.
At the time of issuing your tickets, unfortunately, we did not receive confirmation from the airline regarding the availability of free seats on the selected flight. For this reason, we were forced to cancel your reservation.
Regarding the funds: please note that they were not debited by us. They were only temporarily blocked to verify the solvency of your bank card. As soon as we were unable to issue your tickets, we released the funds on the same day, August 28. They should already be reflected in your account. If you still do not see the funds, please kindly contact us at our support email, and we will provide you with a document that you can submit to your bank’s support service to clarify the transaction status.
Your opinion is very important to us, and we are constantly working to improve both our processes and communication. We sincerely hope this situation can be resolved to your satisfaction. If you feel that we have helped clarify and resolve the issue, we would be grateful if you could consider updating your review to reflect your experience with our support team.
It was very bad experience
It was very bad experience, I will never book a flight through this unprofessional company again.
I booked a ticket and they informed me that I would get the confirmation ticket within few hours, my Flight was after four days then three days passed and I did not get the ticket i was following up every day and the only answer I got was “ few hours the ticket will be issued” then finally I asked for refund and they lied to me.
If there is less than one star review I would have given this scamming company the worst rate and review ever.
I hardly don’t recommend this liar and scamming company.
I wish you the worst ever “my ticket.ae” 😡
My booking # C1DU7 FEX
And I have all screen shots with customer service with date.
30 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammad Magribi,
thank you for sharing your feedback with us. We are truly sorry to hear about your negative experience, and we fully understand how stressful it can be when travel plans do not go as smoothly as expected.
Please allow us to clarify: in cases where tickets are booked within 72 hours of the departure date, the time required for ticket issuance may increase. This happens due to the high demand for seats and the limited availability of tickets, which must be confirmed directly with the airline before we can issue them. As soon as we received confirmation from the airline regarding the availability of your flight, we issued and sent your electronic tickets without delay.
We also see in our system that you submitted a refund request after your tickets had already been issued. According to the airline’s fare rules, these tickets are unfortunately non-refundable, and for this reason, your request for a refund had to be closed.
We want you to know that your opinion and your review are very important to us. Feedback like yours helps us improve our processes and communication so that our customers can feel confident and supported at every step. Even though this experience was not what you expected, we hope you will give us another opportunity in the future to serve you better.
I was so dissatisfied from paying…
I was so dissatisfied from paying method they forced you to pay by another way than debit Master card to charge you extra money during payment i but my failed Master card but they write unveiled number when i but visa they accepted to charge me 54 SR extra fees. That is cheating way
17 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mohammed Salamah,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with the payment process and the additional fees. Please note that the available payment methods and possible surcharges depend on the bank and payment provider, and these are always displayed before finalizing a purchase.
We will review your case carefully to ensure transparency and improve the clarity of information provided during checkout. Your comments are very valuable to us, and we sincerely regret the inconvenience caused.
I made payment for flight booking ref.
I made payment for flight booking ref.
QIF1CV3H and
T35G823C which I received an email that both flight bookings where declined and canceled. Still waiting for my refunds for both payments and is taking ages
Please kindly refund me as you said airline recreasws the rate and you couldn't complete the process
13 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Vivien,
Thank you for your feedback. We sincerely regret the inconvenience you experienced with your recent bookings.
At the time of issuing the tickets, unfortunately, we did not receive confirmation from the airline regarding the availability of free seats on the flight at the fare you selected. For this reason, we were forced to cancel your reservations.
Regarding the funds: please note that the amount was not debited by our company. The funds were only blocked by your bank to verify the solvency of your bank card. After we were unable to issue your tickets, we unblocked the funds on the same day – August 13. They should already be reflected in your account.
In case the funds have not yet appeared, we kindly ask you to check your email inbox. We have sent you documents confirming that our company has no claim to your funds. With these documents, you can contact your bank’s support service to clarify the status of the transaction and request that the amount be credited to your account.
We truly value your trust and your time, and we regret that this situation caused you frustration. We always aim to resolve issues as quickly and clearly as possible, and we hope this clarification helps restore your confidence in our service. If you feel that your concerns have now been addressed, we would be grateful if you could consider updating your review, as it greatly affects our reputation and helps other customers make informed decisions.
they asked me for extra fees after I…
they asked me for extra fees after I got a payment confirmation in an official email form them, to confirm my tickets this is happened today>
1 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Mr. AboDaif,
Thank you for your feedback and for bringing this matter to our attention.
At the time of issuing your tickets, we received a notification from the airline regarding a price increase. As soon as we were informed, we promptly communicated to you the amount of the surcharge and also informed you about the option to cancel the reservation and receive a full refund.
According to our system records, you agreed to the surcharge and completed the payment for the updated ticket price. Following this, we successfully issued the tickets and sent them to your email address.
We understand that additional fees can be unexpected, and we always strive to keep our customers fully informed throughout the booking process.
If you have any further questions or need assistance, please do not hesitate to contact us.
Reply from https://mytickets.ae/
Dear Areej,
Thank you for your feedback! We’re glad to hear you found our service helpful. We appreciate your trust and look forward to assisting you again.
Very Good Work
7 August 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Eng Farrukh Sajjad,
Thank you very much for your kind words! We’re glad to hear you had a great experience.
Worst experience ever
I booked my flight and paid for one piece of baggage (23 kg). Later, they texted me saying baggage over 20 kg isn’t allowed. I requested a refund, then left for the airport.
At the airport, the airline asked me to pay for my baggage again because the company hadn’t paid for the transit. When I arrived, my baggage was missing! The last airline had changed and they forgot to register my baggage with them!
And that’s not all — they even wanted to charge me SAR 1,500 just to fix my last name on the ticket, even though the original ticket only cost me SAR 1,500! 😂
23 July 2025
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
We’re truly sorry to hear about your experience and the series of inconveniences you faced — this is certainly not the level of service we aim to provide.
To properly investigate what happened and assist you further, we kindly ask you to provide your booking number or the email address used during the purchase. This information will help us identify your reservation and communicate with the airline or provider involved.
We appreciate your patience and hope to resolve this matter as quickly as possible.
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