mytacticalpromos.com Reviews 

1,212
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 265 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and wide selection of products available, often finding them to be reliable and a good value. Many people highlight the exceptional customer service, noting prompt responses, helpful staff, and effective resolution of issues. Reviewers appreciate the company's commitment to standing behind their offerings and providing a satisfying overall experience. However, some customers also noted concerns regarding order fulfillment, including significant shipping delays and items not arriving as expected. A few other people also felt that the value of certain products, particularly mystery box contents, did not meet their expectations, and some experienced duplicate orders.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, durability, and usefulness... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over issues... See more

Customer service

Consumers generally report positive experiences with customer service, often describing it as professional,... See more

Quality

People report positive experiences with quality, often praising the durability and high standard of items... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a promo bag with a couple other items. I got worried because I didn't see no tracking information but it took my money off my card. One quick email to my tactical promos bingo they had givin... See more

Rated 4 out of 5 stars

I've had an overall solid experience with this company over the last 2 years. I've ordered many products and have always received my items in a timely manner (usually within 7-10 business days, someti... See more

Rated 4 out of 5 stars

My experience with Mytacticalpromos was satisfying and helped me pick up some new outdoor supplies. As a retiree, many of the items (knves, flashlights, fire starters and other emergency equipm... See more

Rated 4 out of 5 stars

Updated 1/2/26 - I have received all items ordered in duplicate! Once I was able to connect with Customer support, they agreed to send what part of my order they had, then send the rest later. It a... See more


Company details


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3.9

Great

TrustScore 4 out of 5

1K reviews

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No history of asking for reviews

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3.9

All reviews

(1,212)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great 1st Aid kit

The trauma kit was a welcome surprise. It actually has products inside that would help a person survive until medical personnel can arrive. Good deal.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

SIMPLE and EFFECTIVE I did have a little trouble trying to…

I did have a little trouble trying to figure out how to return the items I had ordered. Once I figured out how to do it I had absolutely no problems. I let Tactical Promos know that I wanted to return the item, they sent me a return label. I was able to print out and use to return the items. I’ve been told it will take a few days to process and refund. I have ordered quite a few items from Tactical Promos. They are honest trustworthy and fine items that I have ordered. I have never had a problem with them until this last order. I told customer service that I wanted to return the items and I had no problem at all. Thank you, Tactical Promos.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The company has quality goods to…

The company has quality goods to purchase with basically just shipping fees it's a great way to get quality merchandise at a huge savings there are no feed back issues when you have an issue with any item you've bought they respond fast honest and take care of any issues you face I will use this company for more goofs they make excellent gifts also all in all I will suggest this out fit to all my friends I know they will purchase items and be happy as I am thank you guys and gals keep up the great work I'll be buying soon thanks again

7 January 2026
Unprompted review
Rated 5 out of 5 stars

They have a wonderful selection of…

They have a wonderful selection of items and clothing. Shipping is quick, everything is packaged to avoid damage in transit, and the one time I had an issue they were quick to correct it, even though it was a shipping issue, not their issue.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

My first time ordering from my tactical…

My first time ordering from my tactical promo the Great sale on the darkclaw knives and shoulder bags was a price I couldn't pass up. Everything I ordered was great definitely Did not disappoint But unfortunately there was a issue with the free mystery boxes that came with the bags and I also didn't receive the other mystery boxes I ordered however they have been phenomenal with communication with me about it and going the extra mile to make sure everything is taken care of very professional. A+++ customer service

2 January 2026
Unprompted review
Rated 5 out of 5 stars

The team there has went above and…

The team there has went above and beyond to ensure that the product has came. The majority of the item I've purchased has been really great,good quality product. The only bad thing I can really add is the mystery box deal has not worked out very well. I've gotten a extremely small folding pliers,a fold up little circle knife/tool thing and a very generic little flashlight. They look like something you would find on temu.. overall satisfied with purchased items but not the mystery box deal.

1 January 2026
Unprompted review
Rated 2 out of 5 stars

They suck,almost 2 months and haven't…

They suck,almost 2 months and haven't received my real order,got the outdoor mystery boxes,what an insult,2 small useless things is all they were,called customer service and they told me that's what a mystery boxes,something small thrown in.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service they claim I did a…

Horrible service they claim I did a dispute in August 2024. I asked if they could please send me a record of the dispute let me see what the dispute is if the product was shipped and I received it I’ll gladly pay for it. they told me no we will send you any records they just don’t want to do business with me anymore when I was trying to give them $250 worth of business. I still stand behind my offer that if they can proof I received product I will gladly pay for it. I don’t recommend anyone buying anything from them. I feel they’re a scam

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience with mytactical promos website.

My experience with the rep that I spoke with was very positive. She was very helpful and patient and also gave me some suggestions that was helpful. Also like a lot of there merchandise that I have seen on there website.
Sincerely,
Mike

30 December 2025
Unprompted review

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