My Supper Hero Reviews 

795
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Customer service (Luiz) quick and efficient. I had emailed a few days after ordering to check that the box wouldn't contain the receipt since this was being received as a gift. This was confirmed c... See more

Rated 5 out of 5 stars

I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze. The food itself was inc... See more

Company replied

Rated 5 out of 5 stars

I was given a special offer on these boxes - completely free because I drive a Mini. What an absolute treat this turned out to be. Well packaged, everything beautifully fresh, easy to follow instr... See more

Rated 5 out of 5 stars

Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and... See more

Company replied

Company details

  1. Meal Delivery

Written by the company

My Supper Hero lets you eat brilliantly at home, with less than ten minutes of prep, from properly sourced ingredients you can trust. MSH is here to help busy people take back control of their own time and enjoy fabulous food at home, while having a positive impact on our communities and the environment.


Contact info

4.2

Great

TrustScore 4 out of 5

795 reviews

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No recent history of asking for reviews

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4.2

All reviews

(795)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seriously delicious

Seriously delicious! This is the second year running I have had my Christmas dinner courtesy of these guys. Beautiful recipes, perfectly cooked and so much easier than spending the day in the kitchen!

25 December 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

Thank you so much!

Rated 5 out of 5 stars

Delicious

Decided to order the Christmas dinner and it was delicious, all the sides were very tasty and I wouldn’t hesitate to order again.
Have tried a few of their meals and I have never been disappointed with any of them
I wouldn’t bother with a takeaway when you can order restaurant quality meals with very easy cooking instructions.

25 December 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

We’re really glad you enjoyed the Christmas dinner and have been happy with our meals. We appreciate your support and look forward to your next order.

Rated 5 out of 5 stars

Excellent NYE dinner

Scallops starter and NYE beef wellington with truffle mash potatoes. Excellent quality, packaging, delivery and very well explained and “almost” ready to cook with minimum preparation. Will definitely use again

31 December 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

So glad you enjoyed!

Rated 5 out of 5 stars

Highly recommended

Decided to try their turkey dinner for Christmas and so glad we did.
So well packaged, easy to prepare with clear instructions, the meal itself was delicious with enough to last 2 days!…Will be ordering many more meals in the future. 5 stars

11 December 2024
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Reply from My Supper Hero

Thank you for sharing!

Rated 5 out of 5 stars

The Beef Rib and stuffed chicken I…

The Beef Rib and stuffed chicken I ordered were both exceptional!
Absolutely delicious!
The trimmings and accompaniments were as good!
Generous portions too!
My compliments to the chef .
My Christmas dinner was a hit, all thanks to you .
Will definitely order again .

19 December 2024
My Supper Hero logo

Reply from My Supper Hero

Grateful for your kindness

Rated 5 out of 5 stars

Christmas dinner

We once again trusted my supper hero with our Xmas dinner and they did not disappoint. There was a small issue with the gammon that was quickly resolved by Luiz (thankyou!) All the food was delicious and we are keen to order more meals throughout the year. Highly recommend for delicious food with low effort. Thankyou!

19 December 2024
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Reply from My Supper Hero

Thank you for your lovely feedback! We're so glad you enjoyed your meal, and I was happy to help. Looking forward to serving you again soon! 🎄🍴

Rated 3 out of 5 stars

Fairly good

Fairly good, too many potatoes not enough greens or gravy.

19 December 2024
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Reply from My Supper Hero

Hi Sarah, we'll be in touch.

Rated 1 out of 5 stars

Service crap

Products delicious

Food is amazing

Service shocking

5 December 2024
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Reply from My Supper Hero

Thank you for your feedback. We’re sorry to hear about your experience. We worked hard to address your concerns over multiple emails and regret we couldn’t meet your expectations.

Please don’t hesitate to reach out if there’s anything more we can do to make things right.

Rated 5 out of 5 stars

A great meal

A great meal. Tasty and plenty for two.
The special service that I received was great too.

7 December 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

Much appreciated!

Rated 3 out of 5 stars

late delivery - then refunded

Ordered a Tom Aitken meal for two (115 GBP) for a wedding anniversary from my supper hero. It arrived late (ie the following day) by DPD that was of no use as away. Unable to contact by phone but after an initial review on this site they called and fully refunded.

26 October 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

Hi Tom,

We haven’t received any email from you yet, and we’re not sure what happened. We’ll be in touch to resolve this.

Rated 5 out of 5 stars

I recently tried Supper Hero Meal…


I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze.

The food itself was incredible. You can tell they use really fresh, high-quality ingredients because every bite was packed with flavor
Overall, it was a fantastic experience. Great food, great people—what more could you ask for? I’ll definitely be ordering again!

5 December 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

Thank you so much for your amazing feedback

Rated 1 out of 5 stars

Terrible communication

Terrible communication. Tried to order various xmas (eve) buffet menus 10 days ago and no dates are showing at all for a delivery date in December, 2024. I have emailed 3 times and was asked to review their response. So far I haven’t received a response from any of my emails. The telephone number provided doesn’t connect either. Used this company many times and apart from 1 disappointing meal ( which they corrected very efficiently) I’ve always been happy. I’ll make alternative arrangements.

30 November 2024
Unprompted review
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Reply from My Supper Hero

We did reply to you, Karen.

Rated 4 out of 5 stars

The food is always excellent but

The food is always excellent, but why have you stopped printing a recipe card? A QR code is useless, you can’t print the recipe easily off the website, so very unnecessarily frustrating, also the lime was missing from the Biryani

9 November 2024
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Reply from My Supper Hero

Thank you for your kind words about the quality of our food – we’re delighted to hear you enjoy it!

We truly appreciate your feedback regarding the recipe cards. Our transition to QR codes was intended to be more eco-friendly, but we understand that it may not meet everyone’s preferences. Your point about printing the recipes is noted, and we’ll explore ways to make this process easier for our customers.

We sincerely apologise for the missing lime in your Biryani

Rated 5 out of 5 stars

Extremely tasty

Extremely tasty
Succulent meat and great flavours

10 November 2024
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Reply from My Supper Hero

Thank you so much for your review! :)

Rated 5 out of 5 stars

Delicious food

Delicious food, delivered promptly and at a great price. We will be using the service again. Thank you.

1 November 2024
Unprompted review
My Supper Hero logo

Reply from My Supper Hero

Thank you Dean :)

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