Quorn Stone Reviews 1,696

I have recently made a sizeable purchase from Quorn Stone in Loughborough, and dealt with Jass Tanner, through teh purchase and Jess Arnold through the delivery process. The experience and ease of dealing with both has been exceptional and they are both a credit to the company. Product, service and overall knowledge is superb. Highly recommend. In addition, my building phoned directly to clarify a few points, and again his feedback was excellent. well done to Jass & Jess.

I had an outstanding experience at the Essex showroom. From the moment I walked in, the team (mainly Briony) went above and beyond to help me choose the right tiles for my house renovation. They were patient, knowledgeable, and genuinely interested in making sure I got exactly what I needed.
The customer service was exceptional - quick responses, clear communication, and nothing was too much trouble. Highly recommended.

Shout out to the courteous, timely, knowledgeable and informative advice given to us during a visit to Essex Quorn Stone showroom and follow up online discussion and exchanges with Arenz. Many Thanks for your great support and patience

Great range. Worth a visit to the showroom. Helpful staff to chat over options.

The Quorn showroom sets out the tiles stocked beautifully. The staff are extremely helpful, knowledgeable and charming. The tiles were delivered to us quickly and are of excellent quality.

Beautiful showroom with a large selection of quality tiles, and excellent customer service. Would definitely recommend.

Great service and quality products

It is so refreshing to place an order with a company for the first time and to find the person on the other end of the phone line not only to be extremely helpful and knowledgable but also delightful to talk to.

Kaydee is one of those rare people - and she is a great ambassador for Quorn Stone.

We recently visited the Leicestershire showroom in Quorn to check out the Sorrento limestone tiles in person. We had a lovely coffee upon arrival and took our time looking at all the tiles. Ezgi has been fantastic throughout, answering all my annoying questions. Will definitely be recommending to anyone looking for natural stone tiles!

Arenz Really listened to what I was after, suggested ideas and was extremely patient!

Our recent visit to the Quorn Stone showroom was very useful. It was good to actually see and feel the tiles themselves and Rhianna was extremely helpful and informative. Would highly recommend a visit.

Josie and Lara were a credit to your company. They dealt with my order patiently and professionally. No pressure to buy and when I queried the delivery charge was dealt with to my satisfaction
Thank you both

Placed an ordered in Billericay with Sofia - super helpful!
Lovely showroom.

Josie was brilliant and went above and beyond with advice and help. Thank you so much for your patience while I kept changing my mind! Excellent service

We ordered quite a lot of tiles. They are lovely but the delivery experience was terrible. We are doing a lot of works in the house at the moment, and have had a lot of deliveries, and this was the worst delivery so far. Came a day late, without notice. The delivery driver was plain rude, swearing at the builders. We had to take the tiles out of the lorry ourselves.
Quorn Stone customer service was very good, and refunded the delivery but unfortunately, due to this terrible experience, we will not consider this company again.

I visited Quorn stone today having viewed some flooring items on their website.
On entering the Quorn stone showroom at Bury St Edmunds I was warmly welcome by staff member Mary who signposted me to product areas in which I had expressed an interest along with useful product information. Mary then gave me space to browse and made a superb cup of tea with a biscuit which was most welcome. The lay out of teh showroom was thoughtful and most helpful and conveyed the sense of apparent quality of the products available. In addition there were resources to support and enhance any style ideas, i.e paint charts, books etc.
Mary provided a number of samples and offered her product and style insights to guide and support my choices in developing project ideas.
Mary offered to follow up with an email of items and prices of products I had shown interest with no pressure for me to be in touch should I wish for a detailed quote.
I would definitely recommend a visit to the showroom to view the products on offer and benefit from the hospitality, space to browse parallel to the expert advise on hand.
An invaluable trip for me today- many many thanks.

We first ordered from Quorn at the beginning of a long house renovation journey in 2023. After visiting their Surrey showroom we were impressed by the product quality, the knowledge and friendliness of the staff. The sales staff we dealt with over the course of two subsequent orders were professional, helpful and supportive and very desirous that we continue the relationship throughout the whole rennovation. They assured us the product would remain in stock for the duration of our project and that a cumulative quantity discount would apply over the life of our project. Unfortunately latter interactions with Quorn stone weren't in the same vein. They have refuted the promised quantity discount (and that particular sales person no longer works there). They seem to offer a permanent "discounted price" on the website listing they will not add a quantity discount to, despite assuring us of the opposite when we started this process with them. Now, this effectively means you don't get a discount for purchasing in quantity at all... It's just a tricky, underhanded sales tactic. To add insult to injury, the salesperson quoting us for our final installment of tiles this month, first quoted us fir indoor tiles when we clearly asked for outdoor tiles and then tried to charge us a higher delivery charge than that offered on the website. In the end we just ordered online cutting out the Surrey store entirely. Obviously the sales staff no longer receive commission or we feel this person would have been a bit more attentive. Or perhaps they have so much business they simply don't care? Overall what started out as a very personalised, supportive service ended up feeling like a standard commercial transaction designed to trick you into believing you're getting a discount/ value for money when you actually aren't. It feels shoddy and underhanded and it's a great shame they now operate like this given the beauty and quality of the product they offer and our initial positive experience. I don't recommend businesses that operate like this. Take your hard earned cash somewhere else, especially if you are rennovators purchasing a whole house worth of product as we did (and will do again, just not from these guys). For our next project of this magnitude I will definitely look elsewhere. There's no shortage of competition.

Very friendly and helpful

I was looked after by Sam and Greg at the Solihul store. They managed to get me the stock I needed which was in short supply which was fantastic. Thanks both!

Lara, gave me some great, friendly, efficient and supportive advice. Thanks so much