Mysteryguides Reviews 25

I completely mucked up my order but Connie Brazier was able to sort it all out for me. The recipient of the Gift voucher is delighted - she's yet to choose her city but she's sure the whole family will really enjoy their Mystery Guide.

We had a great time doing the mystery tour of Liverpool. We have been many times before but this enhanced our most recent trip, taking us to places we’d never been to. The directions are spot on and we enjoyed our pub stop. I enjoyed it so much I bought 6 vouchers for Christmas presents. If you struggle with a clue (one of our was behind scaffolding) you can just log on & find out what it is. The company are great to deal with and answers queries straight away. I’ll definitely be getting another for myself

Brilliant customer service from this company
had an issue which was my fault and they sorted the problem super quick
Can’t recommend them enough

I ordered the mystery guide which should have been delivered within few days. I did not arrived on the designated day, and went I went on royal mail tracking site, I found a note that it will not be delivered, instead will be returned to sender dur to incorrect delivery address. I contacted the mystery guide website via the chat option, turns out I did not included my door number when I filled out the order!🤦 Within minutes I received an email from them that a replacement was send! Brilliant, quick and very efficient service! Happy customer so far ☺️

I ordered 2 books and auto fill put in the wrong postcode. Suddenly I live in Edinburgh instead of Greater Manchester. I was in a panic as I thought they would be dispatched the same day (Got the wrong 12.30 in my head).I emailed but it didn't ease the panic so I found a number and called them . It was 9.20 pm and I fully expected the call to go to answer phone. The call was picked up and this lovely guy immediately sorted out the mistake on my order. I felt so bad for calling so late and apologised, he was so nice and said it was fine and had been nice to chat 😊. Thank you for sorting out my problem (all I know is his sister is called Hazel) I'm sorry I should have asked your name. My books have arrived safely and I'm looking forward to handing them out at Christmas. Excellent customer service I would highly recommend this company 😊

Bad - don't trust their payment webpage.
After choosing & completing all the information, and paying via paypal, their payment page just kept going round and round forever.
Tried twice to call them on their phone 02393960195, but that lead to ansaphone.
They are a waste of time and money.
Avoid dealing with them.

Excellent customer service. Just had several conversations regarding my own errors in ordering and the problems were sorted out quickly and efficiently by Mysteryguides staff. Thank you.

These are my 'go to' present to someone who has moved to the area. A few weeks back someone moved about half an hour from Cambridge so we gave it as a gift and we decided to do it. You know it's good when 3 teenagers want to disown you as you are having fun (not disturbing others, just being 'old' and embarrassiny!).

Before this deployment they went to another where 5 burly men and 1 other man went as a knight of the round table, Robin Hood, a monk, a King, a slave (give you 3 guesses which one that was) and a jouster. They didn't care they got era's wrong, they still talk about it to this day and this is my go to present for people who have moved as I have not yet met a family who haven't had tremendous fun.

Excellent service! Looking forward to gifting these fun books.

I ordered 4 guides . I had mistakenly ordered one wrong city. Emailed asking how to return and get correct city. Within 24 hours they had sent new city and said I could keep the incorrect city and gift it to someone who might use it. Brilliant customer service

I’ve done several of these Mystery Guides now, and I’ve loved every single one of them. Each one has taken me to places I’d probably never have visited otherwise, and they’ve encouraged me to really look around and appreciate the wonderful architecture and details that often get overshadowed by modern developments.

Every city has its own personality, and the stories and histories in each guide capture that perfectly — whether it’s the royal, genteel feel of Bath or the more down-to-earth, working-class character of Manchester.

The clues are always fun to solve - they range from relatively easy (which can lull you into a false sense of security, so beware!) to quite tricky at times. An extra pair of eyes would sometimes be handy (I often travel alone), but with a bit of persistence I can usually crack them - often with a “doh!” moment, followed by great satisfaction when I finally get it!

If you’re unsure about getting one of these books, I’d definitely recommend giving it a try. They may not be huge, but it’s clear that a lot of work and research has gone into them — and I love the fun illustrations! For the price (about the same as a ticket to a smaller National Trust property), they provide at least three hours of really enjoyable entertainment, with some good pub suggestions along the way. They’re great fun to do solo, but I can imagine they’d be brilliant as a couple, family, or as a group activity.

I’m already looking forward to my next one!

We did this as a date and loved it! Though we've lived in London for a long time and knew the routes, the facts and history about the locations we stopped at were so niche and very interesting, so I think that was the aspect we most enjoyed. There were also a few pubs to enter for necessary clues, which we of course used as an excuse to make it a pub crawl! ;)

Overall we would highly recommend, and we are thinking of purchasing another either for London again, or to go with a weekend trip to another city.

Did the Nottingham Mystery with grandchildren. I have lived in Nottingham area for over 40 years but was surprised by how little I knew. Finished up at ******* and surprise surprise, the suspect had exactly the same name as my grandson who had appointed himself chief sleuth. That's right, it was +++++++. Well worth the money, great afternoon entertainment. 👏👏👏

I purchased the Manchester book for my partner's birthday. I really liked the idea, that you can do it in your own time whenever (they do recommend within 6 months of purchasing if case things change).

The book was packaged in a lovely envelope which starts the curious process. My partner didn't have a clue what this present was upon opening.

We got the local bus into Manchester and after an evening meal we spent 1.5 hours walking around reading the guide and answering the clues. It was fantastic. We haven't finished the mystery yet and will go back to complete it. Once we do complete it, we are going to do it again for our 5 year old to enjoy the experience. She's too young to understand it all, but will enjoy being involved in it.

I can't wait to try the other mystery guides available.

We have completed the Manchester, Chester, Liverpool and Edinburgh mystery guides and I can honestly say these are worth every penny. A great way to spend a few hours and even getting to see some sites in cities we thought we knew. Would 100% recommend!

We have already done the Leicester Mystery Guide and are looking forward to Stratford-on-Avon and Cambridge. They are absolutely brilliant. I have lived in Leicester for years; it took us to parts of the city I had never seen, and even in those I was familiar with there were loads of things I’d never noticed before. The clues are great too, even when you have all of the required information, they still take a bit of of decoding, which makes it more of a challenge. The story that plays out as you seek out each clue is fun too. These are amazingly well thought out (and thought provoking) adventures. They must take ages to put together.

I had occasion to contact the company this week; Mystery Guides' customer service is excellent too. Highly recommended.

The route and the questions itself were good however this is the second tour we’ve had that has finished in a pub where the only way to see the final clue is to disturb someone’s dinner (Stratford-Upon-Avon & Chester). The Chester final check in the pub is that small you have to be right at the table to see it. We have another bought as a gift which we’ll use but I’m sure it’ll end the same way. Won’t be buying any ourselves and will use Treasure Trails instead. The endings REALLY need reviewing.

We really enjoyed this! It was great for all the family. The clues are really clever and not all easy, so it makes you think. Glasgow has beautiful old buildings and it makes you stop and look up. Loved it!

Brilliant day out sore parts of London I’ve never seen before . I read the review giving one star about not being allowed to take 14 year old son in the lamb and flag well all you had to do was go in pub take a photograph of sign and leave your child outside couldn’t see your problem.! Will definitely be buying more mystery tours what a fantastic idea and so well thought out .

Tried to do the West End one today but couldn’t even get past the first clue. The trail began in a pub, The Lamb and Flag in Covent Garden, where we were abruptly met with a rude barman who told us under 18s were not welcome. My 14 year old
son couldn’t join us and therefore the day was over before it had begun. Such a shame as this could have been a great family activity. What a waste of money.