Mysoul Reviews 

Reply from Mysoul

Jun 1, 2026

Dear Johannes,

Thank you for taking the time to share your feedback. We truly appreciate honest reviews, and we're glad to hear that you found the quality of the professional translations good.

We would like to address your concerns:

Cost of messaging
We understand that frequent daily correspondence can add up. The translation service is provided by our independent partner, Online-Translate, as an optional paid tool for users who wish to overcome language barriers. Professional human translation ensures accuracy and preserves the emotional tone of each message - something machine translators often fail to do, especially with complex languages like Russian. That said, we do offer discount programs for active users. If you are interested, please reach out to our support team and we will be happy to look into available discounts for your account.

Copying messages
You are correct that copying incoming messages is restricted. This is part of our platform's design, intended to ensure high-quality, consistent communication through our translation partner. We do, however, understand your point that this limitation should be made clearer at the registration stage, and we will forward your suggestion to our team.

Thank you again for your honest feedback - both the criticism and the compliment are valuable to us. If you have any further questions, please don't hesitate to contact us.

Sincerely,
The MySoul.Love Team

Reply from Mysoul

Feb 6, 2026

Thank you for this honest and thoughtful review. We truly appreciate you giving our platform a chance despite your initial skepticism.

We're glad to hear that the translations have been accurate and that the overall approach has led to more meaningful conversations for you. That's exactly the environment we strive to create - a space for intentional connections.

It's wonderful that you're getting to know someone from Russia. We wish you the very best as your connection develops.

Thank you for being part of our community and for sharing your realistic perspective. It's feedback like yours that helps others understand what to expect.

Sincerely,
The MySoul.Love Team

Reply from Mysoul

Jan 12, 2026

Thank you for sharing your feedback.

We sincerely regret to hear about your disappointing experience. MySoul.Love is a dating platform designed to facilitate genuine connections, and we take concerns about authenticity seriously.

We would like to clarify an important distinction: our service is completely separate from the professional translation services available on the platform. These translations are provided by our independent partner, as an optional, paid tool for users who wish to overcome language barriers. Using translation services is entirely at the user's discretion.

As a dating platform, we provide a space for communication, but we cannot control the personal decisions or intentions of individual members. Each user independently decides how and when to develop a relationship, including whether to share personal contact details.

Regarding your concern about incentives: we can confirm that members on our site do not receive any payment or reward for messaging other users.

We encourage all members to proceed with caution, set personal boundaries, and avoid significant commitments before establishing mutual trust and verification.

We are sorry your experience did not meet expectations and hope you find the meaningful connection you seek.

Reply from Mysoul

Updated Nov 10, 2025

Thank you for your feedback. We appreciate all input from our community.

Our partnership with professional translation services is designed to provide an additional layer of clarity and accuracy for users who seek it. This is an optional service for those who value professional human translation for their important communications.

We respect that different users have different needs and preferences. Our goal is to create a comfortable and transparent environment for everyone to build genuine connections.