Good Experience With Shuppa
14 April 2026
Unprompted review
Reply from Shuppa
Thanks so much for taking the time to leave a review Robert! We're delighted you had a good experience with us. Hope to serve you again soon, whenever you need us!
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Company details
Written by the company
Get essentials delivered in minutes. Shuppa is a shop in your pocket, whether it’s a last minute bottle for tonight, snacks for a match, or fresh bits for an easy dinner, we’ve you covered. We’re a Dublin based team delivering groceries and household essentials in minutes from our local hubs, with everything packed fresh and handled by our own riders when you order directly through the Shuppa app. You might also see Shuppa on Deliveroo, Just Eat or Uber Eats. In those cases, we prepare and pack your order, but the delivery and payment are handled by their platforms and rider networks. If anything goes wrong on those orders, it’s always best to contact them directly, though we’ll always do our best to help where we can. If you order directly with via the shuppa app, everything from packing to delivery is managed by our team, which gives us full control over speed and service. We’re still a small team building this day by day, and we genuinely appreciate every order, and every bit of feedback that helps us improve.
Contact info
26 Lombard Street East, D02VX28, Dublin, Ireland
- help@myshuppa.com
- myshuppa.com
2.8
Average
18 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Waited almost an hour to receive salmon…
Waited almost an hour to receive salmon fillets that were out of date by two days what a joke. Shuppa get your act together.
5 March 2026
Unprompted review
Reply from Shuppa
Ah that’s really not good enough, especially on something like fresh salmon, I’m very sorry you had that experience. It's most unusual for us.
I can see this order came through Deliveroo, so the delivery timing was handled by their rider network, but the out of date product is completely on us and shouldn’t have happened.
We understand you got a refund through Deliveroo and I added a €10 voucher for your next direct shop with us as a gesture.
Appreciate you flagging it, we’re taking a look at what went wrong here so it doesn’t happen again.
Brutal Service
I ordered from Shuppa on Just-Eat and they never bothered to deliver. They are a joke. They shouldn't be allowed to operate on Just-Eat. Not in all my years using the app have I had an experience like this.
23 November 2025
Unprompted review
Reply from Shuppa
Ah Niamh, that sounds really frustrating, I’m sorry you had that experience.
Just to clarify, when orders are placed through Just Eat, the delivery and order handling on that side is managed entirely by Just Eat and their rider network. Once the order leaves us, we don’t have visibility or control over the delivery.
If you ever order directly through the Shuppa app, it’s handled end to end by our own team, so we’ve full control over both packing and delivery.
Appreciate you flagging it all the same, it’s not a good experience for anyone.
I was in the shop today29/08/25 and…
I was in the shop today29/08/25 and found the 2 people that were in there completely rude ignorant aggressive and extremely confrontational to people...I simply started by asking who was in charge to the reply by some young man "what's It to you" and "don't come in here asking questions like that"....these people are badly trained people and haven't a clue about customer service.
29 August 2025
Unprompted review
Reply from Shuppa
Hi Kevin, thanks for taking the time to share this.
I’m actually a bit confused by this one, as our locations aren’t open to the public, they’re micro fulfilment sites used purely for packing online orders, so customers wouldn’t normally be able to enter. (they can pick-up outside)
It’s possible there’s been a mix up with location, or that this was related to a delivery pickup, but either way that interaction doesn’t sound right.
If you’re open to it, feel free to share a bit more detail with us at help@myshuppa.com so we can look into it properly.
Appreciate you flagging it.
Great company and always delivers on…
Great company and always delivers on time. I never had a bad experience and recommend them highly!
26 August 2025
Unprompted review
Reply from Shuppa
Hey PapaSmurf!
Thanks a million for this, really appreciate you taking the time to leave it.
Delighted to hear it’s been consistently smooth for you, that’s exactly what we’re aiming for every time.
Looking forward to serving you again!👍
Don’t know anything about this “ shuppa…
Don’t know anything about this “ shuppa “ ?? Is this supposed to be the Irish word for shop?? What a stupid name. I AM IRISH, OF IRISH DESCENT. I attended an all Irish speaking school, and can hardly believe that a man who appears to have an Irish name, is calling a shop supposedly in Irish, shuppa. Seriously- where did HE come from??? I KNOW HOW TO SPELL SHOP AS GAEILGE, and it is NOT shuppa. Who ARE you people? And where do you come from, if you claim to be Irish, of Irish descent, you obviously never learned to speak in Irish wherever you went to school. You should be ashamed of yourself. Maire nic an Bhaird . An elderly IRISH WOMAN/ BEAN, but you probably don’t understand what I have just texted anyway. Nil Moran gaeilge agam anois ach ur amhain bhi alan gaeilge agam, ni chuibhin cad a tharla, se sin fado, fado 😭
13 August 2025
Unprompted review
Reply from Shuppa
A Mháire, go raibh maith agat as ucht an teachtaireacht a scríobh, agus tuigim do phointe.
Tá an ceart agat, is é “siopa” an focal ceart i nGaeilge, agus is maith an rud é go bhfuil tú á choimeád beo. Ní aistriúchán atá i gceist le “Shuppa”, ach casadh beag spraíúil ar an bhfocal “shop” a cheapamar a d’oirfeadh don tseirbhís, siopa i do phóca.
Is foireann i mBaile Átha Cliath muid, agus an-Ghaelach ar fad, fiú mura bhfuil ár gcúpla focal chomh maith is a bhíodh.
Gach dea-ghuí duit, agus go raibh maith agat arís as an nóta.
Waited one and a half hours for a…
Waited one and a half hours for a delivery not even an apology and I couldn’t even cancel my order I’m very disappointed very very disappointed
30 March 2025
Unprompted review
Reply from Shuppa
Hi Paula, I’m really sorry to hear this, that’s a frustrating experience.
A delay like that, along with not being able to cancel, isn’t good enough. If this order came through Deliveroo, Just Eat or Uber Eats, the delivery timing and cancellation process are handled on their side, but from your point of view it’s still your order with us, so I understand the disappointment.
We’ll take this feedback on board and review what happened here.
Thanks for flagging it.
Wonderful service
Wonderful service - I use it often when having a party and running out of supplies (ice, drinks, snacks, etc). The order always arrives very quickly and the riders are always very pleasant.
10 February 2025
Unprompted review
Reply from Shuppa
Thanks a million for this, really appreciate you taking the time.
Delighted we’ve been able to save a few parties along the way, that’s exactly what we’re here for. I’ll pass the note on to the riders too, they’ll be glad to hear it.
Appreciate the support 🙌
Terrible
Terrible. AVOID AT ALL COSTS. Always stuff missing or mouldy - got burnt one too many times and when you ask for it to be rectified they ignore you.
23 November 2024
Unprompted review
Reply from Shuppa
Hi Nirvana, I’m really sorry to read this, that’s not the experience we aim to provide at all.
Issues like missing items or anything not up to standard should always be rectified quickly, so I’m concerned to hear you felt ignored when reaching out.
If you’re open to it, could you drop us a note at help@myshuppa.com
with a bit more detail on what happened? I’d like to look into this properly and get it resolved for you.
Thanks for flagging it.
Never got the order delivered
Never got the order delivered. Delivery guy didn't even speak properly. Disconnected call without any proper explanation and after that, he never picked up.
1 May 2024
Unprompted review
Reply from Shuppa
Hi Shilpa, I’m really sorry you had that experience, that sounds frustrating.
From what you’ve described, this sounds like it may have been an order placed through Deliveroo, Just Eat or Uber Eats, where the delivery and communication with the rider is handled by their network rather than directly by us.
Once the order leaves us, we don’t have visibility into the delivery side on those platforms, which isn’t ideal in situations like this.
If you ever order directly through the Shuppa app, it’s handled end to end by our own team, so we’ve full control over both the delivery and communication.
Appreciate you taking the time to share it.
Impressive
Despite previous gripe regarding address for delivery; very impressed with the service. Excellent quality products, extensive range at reasonable price. Pleasant personable delivery guy. Prompt service.
23 April 2024
Unprompted review
Reply from Shuppa
Thanks a million for this, really appreciate you taking the time.
Great to hear we turned things around after the address hiccup, and that everything else hit the mark. I’ll pass the note on to the team and the rider as well, they’ll be glad to hear it.
Appreciate the support 🙌
never delivered my order and ignores…
never delivered my order and ignores all my emails
6 March 2024
Unprompted review
Reply from Shuppa
Hi Kal, I’m sorry to read this.
From what you’ve described, this sounds like it may have been an order through Deliveroo, Just Eat or Uber Eats, where the delivery side and customer support are handled through their platform rather than directly by us.
If this was a direct Shuppa order though, that’s obviously not acceptable and we’d like to look into it properly. Feel free to drop us a note at help@myshuppa.com with your order details and we’ll check it from our side.
Appreciate you flagging it.
Delivery driver was very rude and put…
Delivery driver was very rude and put his 2 fingers up at me. Completely turned away from this place if they hire people like that.
29 January 2024
Unprompted review
Reply from Shuppa
Hi Mark, I’m really sorry to read this, that’s not acceptable behaviour at all.
From what you’ve described, this sounds like it may have been a delivery through Deliveroo, Just Eat or Uber Eats, where the riders are managed by their network rather than directly by us. That said, that kind of interaction isn’t on, regardless of platform.
If you’re open to it, we’d appreciate a bit more detail at help@myshuppa.com
so we can raise it with the relevant platform or internally with our own team (depending on if you ordered direct or via a Deliveroo, uber eats etc) and make sure it’s addressed.
Thanks for flagging it.
Amazing service
Just got my first delivery and I’m really impressed with the whole experience, great ux on the app and super fast delivery by a lovely friendly guy.
2 October 2023
Unprompted review
Reply from Shuppa
Thanks a million for the kind words, great to hear your first order hit the mark.
That first experience is a big one for us, so glad it all ran smoothly and got to you quickly. I’ll pass it on to the team as well, they’ll appreciate it.
Hopefully the first of many 🙌
Really nice range/selection of stuff
Really nice range/selection of stuff. Prices are reasonable. Delivery person friendly. And got my order in 12 mins. Will definitely use again.
8 July 2023
Unprompted review
Reply from Shuppa
Thanks a million Chris, really appreciate you taking the time.
Great to hear the range, pricing and speed all hit the mark, 12 minutes is flying it. I’ll pass the note on to the rider as well.
Hope we’ve you sorted again soon 👍
Simply a Brilliant Business
Ordered some beers & snacks last Friday evening. Delivered in 10 minutes! The beers were cold and there was even a handwritten note from the crew and some sweets. Will 100% be using again.
29 July 2022
Unprompted review
Reply from Shuppa
Thanks a million John, that’s class to read.
Love that the little touches like the handwritten note and sweets landed, that’s exactly the kind of experience we’re aiming for. And 10 minutes on a Friday evening is flying it.
Really appreciate the support, we’ll keep it up 👍
Reply from Shuppa
Thanks a million Richard, really appreciate that.
Great to hear you’d recommend us, that’s the biggest compliment we can get.
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