Fast delivery and good price, packaging could be improved though, the end caps for the brackets were not in a separate packet and scattered in the bottom of the box
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Review summary
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Packaging broken but contents ok
Company replied
The Carrier's Driver delivered quickly & professionally. He carried the quite heavy parcel direct to my door and was very friendly with a smile & pleasant greeting. He helped me into my hallway w... See more
Company replied
I measured twice then ordered these fine toughned glass shelves. Arrived well packed and quickly. Quality items well priced. Also I thought the postage cost was good value.
Company replied
Company details
Written by the company
At My Shopfittings, we're committed to giving you 5-star service and a wide range of shop display necessities all over the UK. You can get all the retail display tools you need from us. We have a huge selection of products to make your store look better and work better. We have high-quality shelf systems, Slatwall panels that can be used in many ways, chrome wire shelving, display glass and MDF shelves, an amazing selection of over 100,000 display hooks, and much more. We're proud to help businesses make their stores look good and work well to attract people and make more sales. The My Shopfittings can help you find the best display options for your shop. Bring your store to us today, and we'll take it to the next level!
Contact info
My Shopfittings Ltd, Bansal House, Bracken Industrial Estate, 185 Forest Road, Hainault Ilford, IG6 3HX, Essex, United Kingdom
- +44 20 7998 6160
- info@myshopfittings.co.uk
- myshopfittings.co.uk
4.0
Great
64 reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
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Excellent service and prompt delivery
30 April 2026
It's been 2 weeks now and I'm still…
It's been 2 weeks now and I'm still waiting for a delivery or even an update on when I can expect it. Absolutely deplorable service!
30 March 2026
Damaged items and no communication
Items that were sent were damaged. I asked for replacements and never heard back.
4 March 2026
You can talk to real helpful people
You can talk to real people who go out of their way to be helpful. They very quick organising delivery but were let down by the courier - that just didnt turn up for two days. Called the company and theyy arranged a next day delivery with another company.
Very pleased with the exact shelves I wanted and frames . Good prices too
4 March 2026
Unprompted review
Item delivered broken, no response from customer support email yet.
The order was placed and received in a timely manner. One item, a glass shelf was delivered shattered. It happens, packaging wasn't fantastic and couriers aren't exactly careful. Within an hour or two I emailed the company, along with a photo of the damaged shelf to request a replacement. That was a few working days ago and have had no response yet.
24 February 2026
Glass shelves
Glass items ordered were delivered promptly and packed very well, labelled fragile.
Communication excellent
24 February 2026
TERRIBLE PACKAGING AND CUSTOMER SERVICE
The 2 frames that I ordered arrived in a soft cardboard packaging with ‘Fragile’ tape stuck around the top. The packaging had holes in and was bent as if it had taken a knock in transit I presume. When I opened it on Weds BOTH of my frames were bent and buckled. I had booked someone to come and install them at my business on Fri so I immediately emailed to complain and ask that new frames be sent out. I’ve still not heard back at all!! The tradesman managed to bend the frames back a little and put them up, even though they’re damaged. VERY POOR CUSTOMER SERVICE, comms and packaging from this company. I would NOT recommend using them
3 February 2026
Fast delivery and good price
Fast delivery and good price, packaging could be improved though, the end caps for the brackets were not in a separate packet and scattered in the bottom of the box
27 January 2026
Quality Labels
Easy to order and pay. Despatched and delivered very quickly. Good quality labels. Will buy from again.
3 December 2025
Perfect for my special keepsakes
Perfect for my special keepsakes. Greatly packaged so no breakages. Easy to assemble. Strong. Very happy with this product.
8 December 2025
A terrible shopping experience
A terrible shopping experience. The product was already damaged when I received it. I asked for a return but the seller was unwilling to do so. They delayed for many days and still haven't replied to my email.
13 October 2025
Delivery of my basket stand was very…
Delivery of my basket stand was very quick, great price and good service.
23 September 2025
Unprompted review
Reply from My Shopfittings
Hi Colin,
Thank you for your kind feedback. We’re glad you were happy with our service and look forward to serving you again soon.
Best Regards,
MSF Customer Services
Delivered to the wrong address and very…
Delivered to the wrong address and very reluctant to reply to emails to try and rectify. Very poor Service.
18 September 2025
Unprompted review
Reply from My Shopfittings
Hi Steve,
We’re sorry for the inconvenience caused. After reviewing the issue, we found the delivery address provided was incorrect or incomplete, which led the courier to deliver to a nearby address. We have raised this matter with the courier to prevent similar issues in future. We also apologise for the delay in responding, as we were awaiting their investigation results.
Thank you for your patience and understanding
Best Regards,
MSF Customer Services
Great service we will be back for more…
Great service we will be back for more items.
3 September 2025
Reply from My Shopfittings
Hi Aaron,
Thank you for your kind feedback. We’re glad you were happy with our service and look forward to serving you again soon.
Best Regards,
MSF Customer Services
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