Firstly, amazing customer service. I love the products, both the original coffee which I've been drinking every day for over two years now, and the newer black edition too. Just tried the chocolate f... See more
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See what reviewers are saying
This is seriously good. I had to stop HRT after breast cancer, and I needed something more natural to help with brain fog and focus. I found this a couple of years ago, and it helped so much, but with... See more
I’ve been using Myracle Coffee for a while and I’m really happy with the new rebrand and updated blend. The taste is still great, and I like that they’ve added vitamins without changing the price. S... See more
I'm a lifelong coffee drinker, and for years I've been reliant on that early morning caffeine fix. But after seeing a gradual rise in anxiety, I knew I needed to find an alternative to allow me to con... See more
Company details
Written by the company
Myracle is designed to enhance focus, energy, and wellness through it's unique blend of coffee & functional mushrooms.
Contact info
3rd Floor, 86-90 Paul St, , EC2A 4NE, London, United Kingdom
- support@myracle.co.uk
- myracle.co.uk
4.3
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Bit of a scam
Purchased using the one time order rather than subscribing, and forgot about it. 1 month later and I get an email saying I've ordered another bag, that I can't even return now and get my money back because I don't live at that address anymore 🙃
5 September 2024
Unprompted review
Reply from Myracle
Hi James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, as this is not the impression we want our customers to have.
It seems there's been an issue with the site in the past where users who opted for a 1 time purchase were enrolled in a subscription.
Let me assure you this is an error and not the practice of Myracle.
If you haven’t already, please reach out to our customer service team at support@myracle.co.uk so we can review your case further and issue any refunds as appropriate.
We appreciate your feedback and the opportunity to improve.
Best regards,
Jamie
Owner, Myracle
AVOID MYRACLE AT ALL COSTS!
I bought 2 pouches of coffee, used one and part of the second. It did literally nothing for me; I felt no benefit whatsoever. But Myracle's guarantee states "If you are not astonished with the results, then at any time in the next 60 days let us know and we'll refund every single penny of your investment. No questions asked." So I returned the partially-full pouch (having thrown the empty one away).
They eventually gave me a refund of HALF the money I paid. When I queried it, I was told: "to be eligible to be refunded for second pouch, the 2nd pouch must be unopened [sic]."
NOWHERE does their Guarantee state that there are any conditions of any sort at all, especially that one. I am angry, feeling that I bought the product under false pretences. So I am reporting them to Trading Standards.
2 September 2024
Unprompted review
Reply from Myracle
Dear Penny,
Thank you for taking the time to share your feedback. I’m Jamie, the owner of Myracle, and I’m truly sorry to hear that your experience with our product and refund process has left you feeling disappointed and frustrated.
We stand by our 60-day guarantee, and I deeply regret that our terms were not communicated more clearly in your case. While our policy does require unopened pouches for a full refund of additional items, I understand how this might not have been clear from the information provided, and I apologise for any confusion this caused.
Your trust is extremely important to us, and I’m committed to making things right.
I would love the opportunity to discuss this with you further and work toward a resolution that feels fair to you. Please contact us directly at support@myracle.co.uk so we can address this matter and ensure your concerns are fully resolved.
Thank you for bringing this to my attention. Feedback like yours helps us improve our processes and better serve our customers moving forward.
Warm regards,
Jamie
Owner, Myracle
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