This place is a total scam which i have reported to the BBB and the FTC. 1ST NEVER RECEIVED PHYSICAL CARD 2ND VIRTUAL CARD RECEIVED CANNOT ACTIVATE SITE WAS DOWN FOR A MONTH. STILL CANNOT AC... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... See more
Company replied
Zero Stars. My Virtual Prepaid Mastercard is unusable because it is declined. The customer service phone line has a 90 minute wait with 50 plus callers ahead each time I try. There is no option on the... See more
Company replied
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Total Scam
Total Scam. There needs to be a class action lawsuit against this company. I got a prepaid card as part of a small settlement, completed all their steps and followed all their directions, but it is declined everywhere. So since I claimed it and can’t cash or spend it, their $1 per month “inactivity fee” eats away at the balance. 100% Intentional fraud.
UPDATE TO REPLY
I only have emails asking for more information and the link brings me back here. Just says I can’t add anything because the post three days old. Nothing to communicate directly with your reply. I won’t publicly post private information, of course.
10 January 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced and understand how frustrating this must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can review your case and assist you further. Your concerns are important to us, and we want to ensure this is addressed promptly.
Warm regards,
Josh R.
Myprepaidcenter.com
Stay away / scam
Stay away. I lost the envelope with this card in it and opened it 2 days ago. Unfortunately it expired 11 days ago. They say I activated my card in June even tho I just opened the envelope it was in. They said all 244$ was expired. After explaining the situation to them they told me they would only give %50 of the money. Total scams. Upon further research its illegal for a company to take your prepaid funds regardless if the card expired and regardless of their terms and condition. You can file a cfpb complaint. After mentioning that I was awarded 100%
10 January 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience with us. We’re sorry to hear about the frustration this situation has caused and appreciate you bringing it to our attention. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can review your case and assist you further. Your feedback is important, and we want to ensure this is addressed properly.
Warm regards,
Josh R.
Myprepaidcenter.com
Rep told me to die?
I don’t know how my experiences with this company can get worse, but it did: I had another few cards of mines from Marriott get blocked after making normal purchases at restaurants. I’ve been in touch with the reps over email since Christmas and they JUST sent out my replacement today. Was already pretty pissed off at that point, but then things got worse when I checked my email to see a “issue resolved” email ending with the words “Tools used: kys”
Was in shock that the rep even had the audacity to write that. Genuinely disappointed.
10 January 2026
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience with us. We’re deeply sorry for the inconvenience you’ve faced with your blocked cards and for the inappropriate language you encountered in our communication. This is absolutely not the level of service we strive to provide, and we take this matter very seriously. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details so we can investigate and assist you further. Your feedback is extremely important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/12/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
total SCAM terrible business
scam! This card will not ever work at any store. you can never get a hold of anyone via phone number. How is this company in business. There are so many reports online how these cards so not work ever.
7 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Jaclyn,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we need to verify your card details securely. Please check your email for a message from noreply.notifications@trustpilot.com, which contains instructions on how to provide the necessary information so we can resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/13/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
My card was used for a purchase on…
My card was used for a purchase on Amazon. It was initially accepted then rejected 3 days after the expiration date of the card. Needless to say the card is now useless and customer service cannot do anything about it.
31 December 2025
Unprompted review
Reply from My Prepaid Center
Dear Angela,
Thank you for sharing your experience with us. We understand how frustrating it can be when a transaction doesn’t go as expected, especially after your card’s expiration date. We’d like to look into this further and see how we can assist you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to review your case and provide the best possible support. We appreciate your patience and the opportunity to resolve this for you.
Warm regards,
Josh R.
Myprepaidcenter.com
Save yourself the trouble... dont get these gc's
It took longer then normal to set up digital card to my wallet because of errors in website etc... then finally did that. Its a $50 visa gift card... everything online didnt let me use but one place. I bkught dinner for the family for $35 and some change i habe $13.25 left but it declines everywhereeeee (and yes its less then the $13.25 that I am trying to use it on so no reason to decline.) Been on hold with customer service for 30 min when it said my hold time was 12 minutes.... twice it said 5 minutes and then went back up to 8 minutes ...then it rang like it was going to a representative eventually and then bam back on hold!!!!! Now its been saying my wait time is 1 minute for 5 minutes now 🫠 beyond frustrating....
5 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Katie,
Thank you for sharing your experience. We’re sorry for the frustration with card setup, usage, and hold times. Please check your email from noreply.notifications@trustpilot.com, as we need your details to assist further and resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 01/07/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Absolutely garbage company
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely hopeless.
I have been waiting on a digital replacement tht was supposed to take 24-48hours for over a week and all im getting is crickets. Ive emailed 3 times now with no reply.
20 December 2025
Unprompted review
Reply from My Prepaid Center
Dear Joshua,
Thank you for sharing your feedback with us. We’re very sorry to hear about the delay in receiving your digital replacement and the lack of communication you’ve experienced. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can look into this and assist you promptly. Your experience is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
Can’t use $25 MasterCard gift cad
Can’t use $25 MasterCard gift card I activated with this website anywhere. It declines no matter what site I use it on, even when trying to purchase something way below the card balance.
Also tried calling but unable to reach their support.
4 January 2026
Unprompted review
Reply from My Prepaid Center
Hello Michal,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced using your card and reaching our support team. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
Horrible
Horrible, downright horrible. I've had one giftcard through this before and it was such a pain. Then I see I'm provided another giftcard through this trash and I'm already hitting a huge wall of annoying BS. WHY IS THIS CARD DECLINING??!!? I hate this sh*t.
30 December 2025
Unprompted review
Reply from My Prepaid Center
Hello,
We’re truly sorry to hear about your experience and understand how frustrating it must be to deal with a declined card. We’d like to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few details to look into your card and assist you further. Thank you for giving us the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
They blocked my new card and their customer service is severely lacking
After using myprepaidcenter.com for years; I have a problem.
They blocked my newly received virtual card.
After repeated attempts to use my newest card; all of which failed. I called customer service. Customer service told me my card was blocked and needed to be replaced. Diego told me to stop cursing which I had not. He then made a comment about not being as stupid as me. After asking for a supervisor, he claimed there were none. He then hung up.
I have to wait for a replacement card for a card that shouldn't have been blocked in the first place, from people who block cards for no reason. Who don't return calls and may not even be doing anything. Who sent an email requesting photos of my ID, but don’t do anything to encourage trust(like calling back or talking to supervisors).
I have replied to the email but my hopes for a response are not high.
Myprepaidcenter.com responded to my review, however I still have not received the promised phone in call from a supervisor, nor an email.
In their response they say they want details. What specific details, I have no idea what they specifically want.
28 December 2025
Unprompted review
Reply from My Prepaid Center
Dear Walter,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. We want to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. Thank you for sharing your feedback and giving us the opportunity to make things right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/31/2025:**
Hello Walter, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
It’s trash it doesn’t work
I tried to buy 3 different things from different companies and they all came back with we can’t use this card. The card doesn’t work and I really needed to buy underwear from Walmart because they are torn up. I just got disability but it’s going to be weeks before I get any money.
18 December 2025
Unprompted review
Reply from My Prepaid Center
Hello Heather,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve had using your card and understand how important this is for you. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/30/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Idk what’s going on but I need customer…
Idk what’s going on but I need customer support to reach me . I received a card and it’s blocked already can’t buy anything tried calling for 2 days man . I hope I can use this card . Pls contact me
26 December 2025
Unprompted review
Reply from My Prepaid Center
Hello Scola,
Thank you for sharing your feedback. We’re sorry to hear about the trouble you’re experiencing with your card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/27/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
honestly what a huge let down
honestly what a huge let down. iv used a prepaid card before but honestly what was this?? it suddenly didn’t want to let me add my card to literally activate it and then i see a pop up saying “We apologize. We have identified an error on our side.
Please contact customer service” okay yeah great so i call up and even then they couldn’t help whatsoever?? there are several different customer service numbers for the US i genuinely thought i was getting scammed. one of the customer agents told me to wait on a email. i have yet to receive anything. it was so embarrassing when online i couldn’t buy anything. do better. please i’m begging add a email or something it’s been 24 hours since iv tried over and over again with my card.
25 December 2025
Unprompted review
Reply from My Prepaid Center
Hello Damaris,
Thank you for sharing your experience with us. We’re truly sorry for the inconvenience you faced while trying to activate your prepaid card and for the frustration caused by the error message and delays. We understand how important it is to have a smooth process, and we want to make this right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is valuable, and we appreciate your patience as we work to resolve this.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Holding my funds wrongfully
They are holding funds on my card saying wrongfully that I wasn't the intended person for the funds. This is simply wrong. To prove that the card belongs to me I had to send them a copy of my ID, utility bill and the original email with the card info. They are still denying me my money. I have never seen such badly run prepaid card company. I wouldn't use them if didn't have to. Unfortunately it wasn't my choice to receive the funds through this company's network.
25 December 2025
Unprompted review
Reply from My Prepaid Center
Hello Erhan,
Thank you for sharing your feedback. We understand how important it is to access your funds and regret the inconvenience you’ve experienced. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to review your case and provide a resolution. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/26/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Card doesn’t work anywhere in the UK
I was given a card as a thank you, I put that I was in the U.K. but still got a card in dollars that I can’t use anywhere despite adding to my wallet as recommended
24 December 2025
Unprompted review
Reply from My Prepaid Center
Hello Kathryn,
Thank you for sharing your feedback. We understand how frustrating this situation can be and we’d like to help resolve it. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to assist you further. Once we have your information, we’ll work on finding the best solution for your card issue.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Reply from My Prepaid Center
Hello there,
We’re sorry to hear about the issue with your prepaid card link. To assist you further, please check the email sent from noreply.notifications@trustpilot.com. We need some additional details from you to investigate and resolve this matter promptly. Thank you for your cooperation.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/24/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Absolute scam
Absolute scam. Got a $100 gift card from my company but it declines everywhere I try to use it. Customer service is useless, they put you on hold for 20+ minutes or until you just give up.
22 December 2025
Unprompted review
Reply from My Prepaid Center
Dear Andrew,
Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’ve had using your gift card and the frustration with reaching our customer service team. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
These cards are a disaster
These cards are a disaster - I received mine for giving up my seat on a flight. Of the 4 cards I used credits to purchase, one has never worked (was denied the first time I tried it), 1 only worked once, and the other 2 were fine. My efforts to resolve the issues with the 2 cards have resulted in nothing but endless waits in the phone loop and one email asking me to provide a bunch of information, after which they would respond in 48 hours. I jumped and provided everything - it's now been 7 days and nothing. This is such a frustrating scam with non-existent customer service.
Update: 12/23/25 - I've provided the requested information and look forward to a response from your company. If only this vendor were as diligent in resolving complaints before people were forced to go public...
14 December 2025
Unprompted review
Reply from My Prepaid Center
Dear T Menuez,
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your cards and the frustration caused by delays in resolving your concerns. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/25/2025:**
Hello T Menuez, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Horrible time wasting experience
**UPDATE** did you get the information you requested from me?
Got a card from the company I work for as a Christmas gift. I've tried to use it at 2 different online retailers and every time it is declined. Spent time calling their UK in operations, completely useless AVR. No way to retrospectively go back and confirm the address details etc i had used when i registered the card in case I was in error. Now in a position where the card cannot be used. Useless
19 December 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced using your card. To assist you further, we need to verify some details securely. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary information and help resolve this issue.
Regards,
Maurice V.
Myprepaidcenter.com
I was awarded $1000 by my company
I was awarded $1000 by my company. I successfully registered the card and made 2 purchases. Since then I have not been able to use it either in store anywhere or anywhere online. There is no customer support, just an automated loop hwich eventually cuts you off.
An extremley poor experience and I would advise any organisation to consider alternatives and to stay away from these scammers.
19 December 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your card. We truly value your input and want to resolve this for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
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