myPOS Reviews 20,341

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the entire process smooth and hassle-free. Many people highlight the excellent service, noting the efficiency and ease of their overall experience, from initial setup to daily operations. Reviewers are particularly impressed with the quick and secure payment solutions, often mentioning the instant access to funds as a significant benefit. However, some customers have expressed dissatisfaction with payment-related issues, including misleading pricing, discrepancies in transaction amounts, and delayed or incorrect payments. A few other people also felt that customer support was poor, citing difficulties in reaching representatives by phone, slow responses, and a lack of resolution for their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the top-notch customer... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the setup process easy,... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers express frustration with issues like hidden... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report negative experiences, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was introduced to mypos by Naresh Vaja who I have dealt with in the past and have known for some years. Naresh went way beyond his duties helping me with the application process and delivered a fis... See more

Company replied

Rated 5 out of 5 stars

Naresh the company representative very professional and helpful installed all the system for us connecting bank apps phone and card machine thanks. No 4 News and More Would highly recommend keep up... See more

Company replied

Rated 5 out of 5 stars

Great Customer Service! I would highly recommend Dave Goodwin and myPos to any business. He is incredibly passionate and has extensive knowledge of the product he is selling, he gave us a massive a... See more

Company replied

Rated 5 out of 5 stars

I’m very satisfied with this company! Fast, flexible and very kind costumer service. I would recommend Patrik Reil, who told me the benefits of the company and helped with the whole successful joining... See more

Company replied


Company details

  1. Payment Service
  2. Card Processing Service
  3. e-Commerce Solution Provider
  4. Eftpos Equipment Supplier

About myPOS

Written by the company

A full range of solutions for your business

At myPOS, we believe that no business is too small to get access to high-tech tools, which can help it prosper. Under one roof, we provide everything you need to run and grow your business – from a diverse range of payment acceptance tools to a free e-money merchant account and business card. All of that without monthly fees, sign-up costs or lengthy contracts.

Additionally, all myPOS devices come with a free data SIM card giving you full 3G/4G connectivity wherever your business is located. Or moved to! With a robust battery life of 1000+ transactions with one charge, you’ll be ready for anything that comes your way.

Learn more

Receive your money in seconds

Our clients rely on us to get their money immediately – in 3 seconds – by far the fastest time in the payments industry. This means that no matter how you process payments – through your card machine, mobile app or online, the money instantly arrives straight into your myPOS account.

All business types welcome

No matter your business type – we’ve got you covered. Whether you run a restaurant, beauty salon, hotel, or you’re always on-the-go with your taxi, myPOS has a solution for you.

Get in touch

Become one of the 250 000+ merchant success stories

"myPOS helps me with an all-in-one platform to help us sell with ease, especially when we are at markets and events. We wouldn’t do an event without it now!"

— Elluisa Vitale, owner of Sugar Shack Bakery

"I have been very happy with the myPOS Go 2 as it’s easy to use. Around 60-70% of passengers now pay me by card."

— Joe Robbins, taxi driver

"It was the best change I could have made! The battery lasts a long time, sometimes the whole weekend of the event. I love it!"

— Beatriz Penas, founder of aPenas Illustrator

"I prefer myPOS to other payment providers because there’s no monthly fee, it allows me to receive payments or deposits remotely and has been faultless to date!"

— Fabio Masciullo, manager of Vittoria Resort B&B

"Choosing myPOS was a natural fit. The platform prioritises client needs and tailors its services accordingly. This resonated strongly with our ethos."

— Nathalie Schweder, CEO of Dentaprime UK

No website? No problem!

myPOS offers various online payment options to suit every business need. Get paid through links and QR codes, send payment requests by email, SMS, or chat apps or even build your own e-commerce platform.

More than just a payment solution

myPOS provides not only easy and affordable in-store and on-the-go payment solutions, but also free value-added services that increase cashflow, optimise operations and reduce inefficiencies.

Custom offers for growing businesses

If you take card payments over £10,000 each month, we can give you special rates on fees and payment terminals.

Let's talk

Pay only when you get paid

Payout in seconds at no additional cost

Instant settlement, no monthly fees, no sign-up costs – pay per transaction only.

Contact info

Get myPOS. Get paid.

Become one of the 250 000+ merchant success stories

4.2

Great

TrustScore 4 out of 5

20K reviews

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Rated 4 out of 5 stars

Nice app

I like the application

30 April 2026
myPOS logo

Reply from myPOS

Hi! Thank you very much for your feedback, we appreciate it!

Rated 5 out of 5 stars

Trung magnifiaue service

Trung magnifiaue service

27 April 2026
Unprompted review
myPOS logo

Reply from myPOS

Nous sommes ravis de lire un message si positif : collaborer avec vous est un vrai plaisir ! Merci !

Rated 5 out of 5 stars

Very friendly salesman

Very friendly salesman. Came to my unit and was very professional, informative and helpful.

22 April 2026
Unprompted review
myPOS logo

Reply from myPOS

Thanks a lot for your rating!

Rated 3 out of 5 stars

Good product, but pricing experience feels a bit unfair

Good product, but pricing experience feels a bit unfair

I’m new to myPOS and chose them based on positive reviews, along with what seemed like fair pricing for the unit, reliability, and transaction charges. It’s not the cheapest option out there, but it felt reasonable.

So far, the unit itself has been easy to set up and works well, which is a great start.

However, what has really tainted my experience is what happened after I signed up. Within 24 hours of setting up my account and purchasing the unit, I received a call offering me the same device but with cheaper transaction rates than those advertised online. Because I had already made my purchase, I was told those rates were no longer available to m, unless I wanted to buy a second unit.

As a small business, the savings might seem minor, but they do add up over time. What’s most frustrating is knowing that better rates were available but not offered upfront, and there was no clear indication to speak to an agent to secure the best deal.

Overall, the product itself seems solid, but the lack of transparency around pricing and offers has left a slightly negative impression.

26 April 2026
myPOS logo

Reply from myPOS

Hello, we truly value your helpful feedback. We are continuously striving to give our clients the best experience possible. Please be certain that we take your comments seriously and will work to improve our services. In the meantime, our team is available 24/7 at +44 (0) 20 3376 6137, help@mypos.com and via the website chat. If you have any urgent issues, we recommend that you use phone support. Please use the channels above to share more details with our team, so we can help resolve the issue.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service I received. Despite completing all required steps, my account/device has not been activated, and I have been repeatedly misled and kept waiting for several days without resolution.
Customer support has been unhelpful and the communication has been inconsistent, with no clear answers or timelines provided. This level of service is unacceptable for a financial/payment provider.
I expected a professional and reliable system, especially given the importance of payment processing for my work, but instead I have experienced delays, confusion, and lack of accountability.
I strongly advise the company to improve its customer support, internal coordination, and response times. At this stage, I am seriously considering reporting this matter further due to the ongoing lack of resolution.

24 April 2026
Unprompted review
myPOS logo

Reply from myPOS

Please accept our apologies for the delay in getting back to you. We always strive to solve all our customers' queries, and we'd like to thank you for your patience. Please note our team is looking into your case and will get back to you as soon as possible.

Rated 5 out of 5 stars

Great customer care

Great customer care . Alwaus someone at end of phone very helpfull and kind.
Easy to manage app absolutely idiot proof.
Loving my experience.

16 April 2026
myPOS logo

Reply from myPOS

Thank you so much for taking the time to give us feedback on your experience with myPOS. It is important to us to provide you with solutions that help your business improve its day-to-day operations. Always a pleasure!

Rated 5 out of 5 stars

Dan was my customer service advisor and…

Dan was my customer service advisor and he holds excellent communication standards & kept in touch throughout the whole procedure of receiving & set up.
I would highly recommend and I wish more people held Dan's standards of customer service in their own jobs. Dan was excellent!

24 April 2026
myPOS logo

Reply from myPOS

Reviews like this really make our team proud. Thank you so much for your kind words and for being a valued myPOS customer!

Rated 5 out of 5 stars

Hi my name is HalleNicoleHair

Hi my name is HalleNicoleHair , I was recommended Naresh Vaja I was introduced to My pos by a good friend of mine who is using MYPOS .
They are happy customers , I have just started my machine in my salon .
Naresh has been great and very helpful with the card machine .
Will be highly recommending Naresh to local businesses and friends .
Very pleased .
Thankyou HalleNicoleHair

24 April 2026
Unprompted review
myPOS logo

Reply from myPOS

Thank you very much, Halle, for taking the time to get back to us. We really appreciate this as it is a great way to understand if all our efforts make a difference. It is always a pleasure to assist!

Rated 1 out of 5 stars

Avoid this company

Avoid this company. Worst service ever. Everytime you contact them, they only say “we are investigating your case” even after you provide all the information needed they take to long to investigate, if you don’t send email asking, no one ever will contact you back. My money is srack there until july without any consent from my side, they just decided it. Best thing is to avoid this company.

24 April 2026
Unprompted review
myPOS logo

Reply from myPOS

Hi, Carlos! Please be assured that we have received your message and are investigating your case. We will contact you as soon as we have an update. We appreciate your patience and the opportunity to review this matter.

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