I was helped in a timely manner, and attempts were made to settle my issue, but there was nothing to be done. I cancelled my free trial the day I got it, and it said it went through, but three days la... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would prefer to have my money returned however I do understand their stance. In response to my query I found them to be empathetic, kind and understanding. They approached me with courtesy and profe... See more
Company replied
I accidentally signed up for PlantIn when my account was good until the middle of March. I contacted you support group and they made my day by cancelling the accidental sign up and provided me with a... See more
Company replied
I think I misunderstood my plan. I signed up to try for 3 days but didn’t recognize that fact that after that I would be charged $59.99. Customer support contacted new and explained and then weee k... See more
Company replied
Company details
Written by the company
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Contact info
Florinis 7, Greg Tower, 1065, Nicosia, Cyprus
- trust@myplantin.com
- myplantin.com
4.2
Great
419 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appreciate the customer service support
I appreciate the prompt response and solution to the concern I shared.
19 April 2026
Unprompted review
The fact that I was giving a 50%off my most recent charge of $49.99 as a gesture. I really appreciate plantin for meeting me half way. I'm happy. Thank you
The fact that I was giving a 50%off most recent charge. June was pleasant
17 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind message, Angelica! 🌱
We’re really happy to hear that the solution worked for you and that you felt supported. Meeting our users halfway and finding a fair outcome is always our goal. Your appreciation truly means a lot to us, and we’re glad we could make your experience a positive one.
Happy growing!
PlantIn Team🌿
Reply from PlantIn app
Thank you so much for your kind words, Michael! 🌱
We’re really glad you had a great experience with our support team. Your feedback means a lot to us and motivates us to keep providing helpful and timely assistance.
Happy growing!
PlantIn Team🌿
They were very responsive
They were very responsive, timely, and very knowledgeable of the product!
15 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your thoughtful feedback, Fernando! 🌱
We’re really happy to hear that you found our team responsive, timely, and knowledgeable—it means a lot to us. Providing clear and efficient support is always our goal, so it’s great to know we met your expectations.
Wishing you all the best and take care!
PlantIn Team 🌿
scam. scam. Scam
This is a scam. Do not use it. It charges a monthly fee that you cannot turn off. Contacted plant app but they absolve themselves as it goes thru a third party “Plantapp Westminister”. Yeah right.
14 April 2026
Unprompted review
Reply from PlantIn app
Greetings John,
We apologize for any inconvenience caused and understand that unexpected charges can be concerning. However, please note that subscriptions are activated based on the terms accepted during sign-up, including the automatic renewal conditions clearly presented during the trial registration process.
Please feel free to contact us directly at trust@myplantin.com so we can assist you further and clarify any billing details. We’re committed to addressing concerns transparently and finding a fair resolution.
PlantIn Team 🌱
Reply from PlantIn app
Thank you so much for your kind and honest message, Subhash! 🌱
We truly appreciate you sharing your experience, and we’re really glad our team was able to provide such efficient support for you. It means a lot to us to know that you found our service helpful and quick.
Wishing you all the best and take care!
PlantIn Team 🌿
They were quick to fix the problem…
They were quick to fix the problem excellent service
11 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and honest message! 🌱
We truly appreciate you sharing your experience, and we’re really glad our team was able to provide such excellent service and fix the problem quickly for you. It means a lot to us that you felt well taken care of throughout the process.
Wishing you all the best and take care!
PlantIn Team 🌿
Plantin customer service went above and…
Plantin customer service went above and beyond to accommodate a misunderstanding on my part, which I appreciated.
11 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and honest message! 🌱
We truly appreciate you sharing your experience, and we’re really glad our team was able to go above and beyond to help out. It’s important to us that we’re here to support you whenever a misunderstanding pops up, and it means a lot that you felt appreciated throughout the process.
Wishing you all the best and take care!
PlantIn Team 🌿
Support was awesome and generous by…
Support was awesome and generous by refunding one payment. Thank you!
11 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and honest message, Nicolette! 🌱
We truly appreciate you sharing your experience, and we’re really glad our team was able to take care of your problem right away, with no hassle. It means a lot to us that you felt supported and found our support team to be so helpful.
Wishing you all the best and take care!
PlantIn Team 🌿
You took care of my problem on the…
You took care of my problem on the first time without arguing with me.
10 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and honest message, Nora 🌱
We truly appreciate you sharing your experience, and we’re really glad our team was able to take care of your problem right away, with no hassle. It means a lot to us that you felt supported and respected throughout.
Wishing you all the best and take care!
PlantIn Team 🌿
The right people reviewed my issues n…
The right people reviewed my issues n understood what my problem was. Then the provided a very good solution
10 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and thoughtful message, Elizabeth 🌱
We truly appreciate you sharing your experience, and we’re really glad our team took the time to understand your situation and provide a solution that worked well for you. It means a lot to us that you felt heard and supported.
Wishing you all the best and take care!
PlantIn Team 🌿
I was extremely satisfied
I have a history of not completing reading terms of use when I download apps on my iPhone. Plantin was generous in the time they took to help this old man understand what I had missed and expressed true understanding and compassion. I honestly would have loved to continue using the app however my financial responsibilities changed.
I highly recommend them to anyone and know that no matter what issue arises their support team is extremely responsive, helpful, professional and most importantly they are kind .
6 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and heartfelt message, Greg 🌱
We truly appreciate you sharing your experience, and we’re really glad our team could support you with patience, understanding, and care. It means a lot to us that you felt treated with kindness and clarity throughout.
We completely understand your situation and are grateful for your recommendation—it truly means the world to us.
Wishing you all the best and take care!
PlantIn Team 🌿
Reply from PlantIn app
Thank you so much for your kind and honest message, Mechele 🌱
We’re truly happy to hear that you had a great experience. It means a lot to us that you’re satisfied with the service and took the time to share your thoughts.
Wishing you all the best and take care!
PlantIn Team 🌿
Sam is awesome from customer service
Sam from customer support was very helpful, polite and professional.
8 April 2026
Unprompted review
Reply from PlantIn app
Thank you for your feedback, Daniell.🪴
We’re glad to hear that Sam provided helpful, polite, and professional support. Our team strives to deliver the best experience possible, and we truly appreciate you taking the time to share this.
We’re here anytime you need us!
PlantIn Team 🌿
CUSTOMER SERVICE IS REALLY GOOD
CUSTOMER SERVICE IS REALLY GOOD
AS FOR THE APP ITSELF I HAVE MIXED FEELINGS 🙏🏼
I WANTED TO TEST HOW ACCURATE IT WAS IN DIAGNOSING MY PLANT AILMENTS, IT RESPONDED BY SAYING EVERYTHING IS OKAY 🙏🏼
BUT IN FACT, THE PICTURE I SENT THE LEAVES WERE COVERED IN POWDERY MOLD 🙏🏼
THANK YOU BUT NO THANKS!!!
4 April 2026
Unprompted review
Reply from PlantIn app
Dear Dennis,
Thank you for bringing this to our attention. We’re glad to hear that you found our customer service helpful, but we’re sorry that the app did not meet your expectations in diagnosing your plant’s condition.
Our goal is to provide accurate and reliable guidance, and we understand how frustrating this experience must have been. Your feedback is very important to us, and we will share it with our team to improve our diagnostics.
Please feel free to contact us at trust@myplantin.com, so we can look into this further.
Thank you for your honesty. We truly appreciate it.
PlantIn Team 🌱
The customer service was excellent
The customer service was excellent! They replied back right away, explained everything to me. I wish every place had customer service like this.
7 April 2026
Unprompted review
Reply from PlantIn app
Thank you for your feedback, Nicole.🪴
We’re glad to hear that our customer service team responded quickly and provided clear explanations. Delivering helpful and responsive support is very important to us, and we truly appreciate you taking the time to share your experience.
We’re here anytime you need us!
PlantIn Team 🌿
Customer Service got back to me fast…
Customer Service got back to me fast Explaining everything and seeing my side gave me a refund
6 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and honest message, Julie 🌱
We truly appreciate you sharing your experience, and we’re really glad our team could respond quickly, explain everything clearly, and understand your situation. It means a lot to us that we were able to resolve it for you with a refund.
Wishing you all the best and take care!
PlantIn Team 🌿
Thought I canceled my subscription
I signed up for a free trial and found that it was a good app but I wasn't going to be using it much so I canceled it, or so I thought. After seeing I was still being billed I emailed them and I received a message back the next day. Apparently, I hadn't followed the correct steps when canceling my subscription so it was still active. They canceled my subscription and very kindly reimbursed me for the month's I was billed. Thanks
5 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and honest message, Candice 🌱
We completely understand how situations like this can happen, and we’re really glad we could step in, clarify things, and resolve it for you. It means a lot to us that you appreciated the support and that everything was sorted out smoothly, including the reimbursement.
Wishing you all the best and take care!
PlantIn Team 🌿
This company is great.
This company is great! I made a mistake by not reading the terms carefully. So, I had to ask for a refund. The customer support answered promptly. They were very courteous and understood the problem. They gave me the refund without a problem. Thank you very much, Plantin.
3 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and thoughtful message, Norma 🌱
We truly understand how easy it is to miss certain details, and we’re really glad we could support you and resolve the situation smoothly. It means a lot to us that you appreciated the prompt and courteous help from our team.
Wishing you all the best and take care!
PlantIn Team 🌿
Thanks a million!
I want to thank you for understanding my situation and refunding the subscription price. As a senior citizen, living on a fixed income, every penny counts. Thank you again!
4 April 2026
Unprompted review
Reply from PlantIn app
Thank you so much for your kind and heartfelt message, Pauline 🌱
We truly understand how important it is to feel comfortable with your expenses, and we’re really glad we could support you in this situation. It means a lot to us that you took the time to share your appreciation.
Wishing you all the best and take care!
PlantIn Team🌿
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