I give it 4 stars. This is the value for money factor. The product is sent from Germany despite it suggesting otherwise, and I’m fine with that. Wait time was minimal and service was good. The missing... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Mypicture are amazing. Any image that you want you can have printed onto many different formats including large canvas and framed photos. I have had many pictures printed and framed by Mypicture and h... See more
Company replied
Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the... See more
Company replied
10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies.... See more
Company replied
Company details
Written by the company
With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.
Contact info
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
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Reply from Mypicture.com.au
It's wonderful to hear that you appreciated the quality and speed of delivery. Thank you for sharing your positive experience. Your satisfaction is important to us, and we’re delighted that our service met your expectations. We look forward to continuing to provide you with excellent products and prompt delivery in the future.
Very nicely done
29 March 2025
Reply from Mypicture.com.au
Thank you for sharing your positive feedback. It's delightful to hear that your experience was satisfactory. We appreciate your kind words and are glad that everything was up to your expectations. Our team continually strives to provide quality service, and reviews like yours are encouraging. Your satisfaction is important to us, and we are pleased that everything went smoothly. Thank you for taking the time to let us know about your experience.
Very satisfied
Good quality product at a reasonable price. Ordering and delivery process very easy.
28 March 2025
Reply from Mypicture.com.au
It's wonderful to hear that you found the product to be of good quality and reasonably priced. The ease of ordering and delivery is something we strive for, and it's great to know that your experience reflected that effort. Your feedback is appreciated and valued. Thank you for taking the time to share your positive experience.
Will be using this business again
Very easy website to use and postage was really quick.
A positive buying experience which I plan to use again.
22 March 2025
Reply from Mypicture.com.au
Navigating through the website effortlessly and receiving your order promptly is always a delight. We're thrilled to hear that your buying experience was enjoyable and that you plan to return. Thank you for sharing your feedback!
Reply from Mypicture.com.au
Delighted to hear that you appreciated the picture and found it professional. Your positive feedback is invaluable and serves as great encouragement. We strive to provide high-quality work, and it's wonderful to know that it met your expectations. Thank you for taking the time to share your experience.
Reply from Mypicture.com.au
It's wonderful to hear that the production and delivery met expectations. Efficiency in these areas is always a priority, and it's great to know that it has been effectively demonstrated. Thank you for sharing your positive experience.
I love MY PICTURE for my photography on…
I love MY PICTURE for my photography on acrylic print at real nice price
14 March 2025
Reply from Mypicture.com.au
It's wonderful to hear that the acrylic print of your photograph met your expectations. Providing quality products at competitive prices is something we strive for, and it’s great to know you are pleased with the result. Thank you for sharing your positive experience.
Reply from Mypicture.com.au
It's wonderful to hear that the cushion meets your expectations and matches the photo perfectly. We are delighted that you find it lovely and appreciate your kind words. Thank you for taking the time to share your positive experience with us. Your feedback is truly valued and helps us continue to offer products that satisfy our customers. Enjoy your new cushion!
The quality of the photos are awesome
The quality of the photos are awesome. And so quick. Highly recommend.
14 March 2025
Reply from Mypicture.com.au
Thank you for sharing your positive experience. It’s wonderful to hear that the quality of the photos met your expectations and that you found the service to be efficient. Your recommendation means a lot and we appreciate your feedback.
Outstanding 5 star service
Outstanding 5 star service, highly recommended.
Before ordering, I read reviews on Trustpilot then got bit worried - "Australian" web address but noticed that pictures are made in Germany but gave it a try.
3 orders, total with 21 canvas print with frames. Every prints are quality prints. The frames are measured accurately then neatly cut at 45*, precision assembled. Zero flaw.
First order, there was double payment due to online glitch. Send email immediately, they refunded the double payment the next day. Then ordered more.
Second and third order went well.
The way they packed into freight package is very good too.
I cannot find fault with this company.
You can't go wrong with their canvas prints on frames services.
Prices are very good compared to the local business that ridiculously over charge you.
4 March 2025
Unprompted review
Reply from Mypicture.com.au
Thank you for sharing your experience. It's wonderful to hear that you found our canvas prints and frames to be of high quality and precision. We're glad the issue with the double payment was swiftly resolved and that your subsequent orders met your expectations. Your feedback on our packaging and pricing is much appreciated. Knowing that you recommend our services highly is valuable to us.
One of the best shopping experiences
One of the best shopping experiences - the product worths every single $ I spent, delivery was fast and the product itself just simply amazing and HD.
I’d really like to the photo of my product in the comment but seems like there isn’t a way tho.
3 March 2025
Unprompted review
Reply from Mypicture.com.au
It’s wonderful to hear about your positive shopping experience and satisfaction with the product. We're pleased to know that the delivery was swift and the product has met your expectations, especially with its amazing quality and HD features. Your enthusiasm is greatly appreciated, and we're glad the product matches the value for every dollar spent. Thank you for your review.
Extremely poor packaging and poor response.
Ordered a large Jigsaw puzzle photo as a birthday card. The quality of the cardboard is not great (quite thin and cheap). The main issue is that when it arrived, it was in pieces and had been packed extremely poorly, therefore totally losing the effect as a gift. Contacted the company and got a reply from the German-based group (I thought they were in Australia) and this is why it took a long time to arrive. They offered a 20% discount (excluding shipping) which I rejected. Last time I use this company.
3 March 2025
Unprompted review
Reply from Mypicture.com.au
Receiving your feedback about the jigsaw puzzle photo has been invaluable. It is concerning to hear about your experience with the quality of the cardboard and the packaging upon arrival. Understanding the importance of timely and reliable service, we regret any inconvenience this situation has caused.
We will reach out to you via email shortly. Could you please provide us with your order number or contact information? This will help us address your concerns more effectively. Your observations are taken very seriously and will be considered going forward.
Always easy to order
Always easy to order, pictures are exact description. Fast delivery
22 February 2025
Reply from Mypicture.com.au
Appreciate the feedback! It's fantastic to hear that you find the ordering process straightforward and that the pictures accurately represent the products. We're also pleased to know that the delivery met your expectations for speed. Thank you for sharing your positive experience!
Cheap plastic frames and only 2 of 3 pictures arrived!
Order 3 pictures - the two pictures that arrived were terrible quality with cheap plastic frames and dirt inside the frame, and one picture didn't even arrive. DO NOT USE.
The invoices are issued from a company based in Germany so you can't get a refund - this company is a total con job. I RECOMMEND YOU DO NOT USE THEM!
21 February 2025
Unprompted review
Reply from Mypicture.com.au
Your feedback is instrumental, and we will be reaching out via email shortly. We're sorry to hear about the issues with your order, especially concerning the picture quality, frames, and the missing item. Please send us your order number or contact information so we can address this directly with you. Your comments will be taken into account to help us improve.
Process was easy and pictures are great
20 February 2025
Reply from Mypicture.com.au
Thank you for sharing your positive experience. It's wonderful to hear that the process met your expectations and that you are pleased with the quality of the pictures. Your satisfaction is important, and it’s great to know you found the process easy to navigate.
Prompt posting
Keeping in very close contact about each step from factory floor to residence.
15 February 2025
Reply from Mypicture.com.au
Thank you for highlighting the attentive communication throughout the process. It's always rewarding to hear that our detailed updates from production to delivery made a positive impact on your experience. Your feedback is greatly appreciated and serves as a motivation for us.
Pick My Picture
The web site is very easy to navigate. Orders arrive promptly and the finished product is outstanding. Great value for money.
14 February 2025
Reply from Mypicture.com.au
Navigating our website with ease and receiving prompt orders is something we always strive for, and it’s wonderful to hear that you found the finished product outstanding. Your feedback on the great value for money is greatly appreciated. Your insights will be taken into account to continue offering the best experience possible. Thank you for sharing your thoughts.
Reply from Mypicture.com.au
Thank you for sharing your positive feedback on your recent experience. It's wonderful to hear that the ordering process was straightforward and cost-effective. We're delighted that you found the product visually appealing and that it arrived within 10 days. We appreciate your kind words and look forward to serving you again in the future.
Price was very good
Price was very good, delivery quick. Quality of picture & frame is good. Will use MyPicture again.
12 February 2025
Reply from Mypicture.com.au
Your feedback about the affordable price, quick delivery, and good quality of the picture and frame is greatly appreciated. It's wonderful to hear that you plan to use MyPicture again. Thank you for choosing our service and sharing your positive experience.
Reply from Mypicture.com.au
It's wonderful to hear that you found our service swift and of high quality. Your appreciation of a no-fuss experience is especially valued. Thank you for sharing your positive experience.
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