My Pet Frame Reviews 

So happy with the picture of my dog , its so beautifull . Also the service was great. Big thx

I was really excited to get this as a Christmas gift for my parents as we are very sure that this will be our dogs last Christmas with us. I order 2 pictures and the proofs didn’t get to me until 9 days later. They have been very slow with their responses via email and Instagram and I have major doubts that this will arrive before the 25th December. I hate the fact that there is no UK phone number to get hold of the company directly this definitely needs to be sorted out. Very disappointed with this and I will be asking for a refund if this does not arrive in time for Christmas Day!

As promised below I am now updating this review having today finally received my Pet-frame order. I have to say the picture received is excellent and so pleased with the finished item.

Thank you for finally completing order.

As I write still awaiting my order which was placed on Black Friday. Proof received and approved over a week ago and still nothing. Standard response seems to be “Logistics team very busy and we will prioritise your order” but nothing. Very disappointing as this was supposed to be a Christmas present but no chance of it arriving in time now. Will be requesting a refund if no confirmation of despatch in next day or so. My advice at this time is keep clear of this company. Should I receive my order then I will repost however Like others I’m beginning to think this is a scam.

Ordered one of these as a Christmas present, I did get the preview a little later than advised but that was down to the busy Christmas / Black Friday period. Preview was brilliant so I agreed with the design and had it shipped, it arrived within a few days and very pleased with the result!

DO NOT use this company! Never deliver on any promises. Never seen a proof - first photo was too difficult to reproduce! Second photo very difficult. It’s just a normal face of a dog. I think the problem is they can only reproduce a standard picture of any breed. Have chased and chased. Then asked me to review the product….never had it! Have now asked for a refund twice but again no response! Total scam.

They took payment then no pet frame or answer me about it. I think it's very badly run business or outright scam.

Ordered my portrait on29/11/21. Took over a week for the preview to arrive which wasn’t the end of the world. Emailed them on 10/12/21 to ask when my order was due it be despatched as their website says 2-3 days. Had an auto response saying that they were extremely busy due to Black Friday orders, but with no update in my actual order. Have emailed them 6 times since with no response and have now had to purchase another gift for my mum for Christmas!
It’s quite simple, when you’ve taken all the orders you can complete, stop accepting more! I only earn minimum wage and to have to buy another gift just so my mum has something to open in Christmas morning is difficult! Will definitely not recommend this company
.

UPDATE ....... got refund- thanks but was then contacted by the company a couple of weeks ago offering me a £50 credit note
to spend with them if I changed my review on trustpilot..... I dont think so. I will not change my review........

ordered item 29th Nov 2021 - 18 days later still not received proof to peruse, this is supposed to be for a xmas present - getting beyond a joke - going to try and get refund - the company is a joke

Avoid these like the plague, ordered mine on the 29th November, took over a week to get my proof which I then couldn't even open, took them days to respond back with a link that worked only to see the proof was nothing like what I asked for, been trying to get a refund from them for over a week now and all communication has now stopped!!

Great communication and the results were beyond perfect, highly recommend**********

They advertise a speedy 24hour turnaround time to receive your proofs… this is not the case. Have been told it will be with me in the ‘near future’ however long this is?! This is going to be a Christmas gift ruined at this rate

*UPDATE*
Was only contacted ‘via email’ to be asked to take my review down.. since have been ignored numerous times about delivery, useless.

Been two weeks and still not received a proof email. I have re confirmed my email address and been told it’s been sent twice, but not in my inbox or spam. After reading the reviews on here, getting worried I wont ever receive my order.

Perfect!
IT is beautifully made.

Absolutely, would recommend. So beautifully captured.

I ordered the watercolour option for my dog and got the proof very quickly. I was slightly disappointed with how it looked as the watercolour background was a very dirty looking muddy brown colour and my dog is also brown so just blurred into the muddy background. I rejected the proof and asked for them to place him on a brighter background, the next proof was even darker, the next proof even darker again still! I then was sent four options to pick from, all with brown/black base tones in the background making our dog just not stand out at all. What is disappointing is they claim to hand make every piece when it is clearly an app that is used and they need to use whatever background the app offers, wish I hadn’t ordered from here but got overly excited when I seen advertised on Facebook 🙄 never again and will be going with a better company in future

The picture is perfect

I ordered a picture, only the frame was all messed up with scratches.
Kindly asked for a replacement, now a month later still notching.
Customer service is really bad, takes ages for a reply and all they reply is ill look it up.
Its the worst customer service ever. Don’t recommend it

Great picture but the struggle with language barrier and lack if information when the item was sent

Very bad company, we ordered back 2 months ago, they told us they send the package but we recieved nothing. Then they told us they would resend, still the same. I don't expect that we will still get it. DO NOT BUY HERE.

The preview I have received is nice... however none of the time frames advertised have been kept to. Long waits for any changes, customer service takes 3 days to reply to you and are not helpful. Delivery times and service received so far are shocking