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MyScents.Shop Reviews 

384
•
TrustScore 5 out of 5

4.8

Perfume Store
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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the genuine, high-quality products and competitive pricing, often saving money compared to other retailers. Many highlight the quick, efficient delivery, with well-packaged orders often arriving ahead of schedule and regular updates provided. Reviewers commend the fantastic, reliable service, appreciating the straightforward ordering process and helpful communication. However, some customers noted significant delays in order dispatch and delivery, with products not being received and poor communication regarding these issues, including unanswered emails and ignored requests.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, easy, and efficient.... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting significant issues such... See more

Price

Customers had positive experiences with price, often highlighting competitive and excellent prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this website using a search engine for a perfume I needed for a birthday present. I am so glad I found it, not only did I save £40 on the price everywhere else, delivery was quick, the p... See more

Company replied

Rated 5 out of 5 stars

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely... See more

Rated 5 out of 5 stars

Never heard of the company before but after seeing a few reviews on here, I thought I would give them a try. I ordered a 75ml bottle of Hugo Boss Man fragrance which was on sale at a great price. Wa... See more

Company replied

Rated 5 out of 5 stars

A good choice on line. I was wanting an Eau De Toilette that I had brought in France, made by Jeanne Arthes, which I love. Although still available on line I opted for a different kind, still by J... See more

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛

Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(384)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Ordering is simple

Ordering is simple, and it arrives on schedule. The fact that it went so quickly makes me quite happy. will suggest your organisation to others. Continue your excellent work.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very Impressive business

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely use again

4 August 2025
Unprompted review
Rated 5 out of 5 stars

The service is fantastic

The service is fantastic
Living in Northern Ireland I find sometimes my parcel is delayed. The twice I’ve ordered from my perfume shop it was delivered so quickly. The perfume I use Moncler is about half the price of the big stores. It is always well wrapped and secure thank you my perfume ship I’m a dedicated fan

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed

My item was £20 cheaper on here, free delivery and arrived in under 48hrs. Hadn’t used this website before so was a little nervous. However, Really impressed !!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Right first time !

My purchase came before I expected 😁 well wrapped and correct.
Thank you for getting it right, in some cases delivery’s can go astray but this one was perfect.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Got exactly what I asked for when you…

Got exactly what I asked for when you said I would get it thank you

7 August 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Thanks, Phillip. I believe if I give my word on delivery, it’s my job to make sure it happens – no excuses. I’m glad everything arrived just as promised.

Chris
Founder
MyPerfume.Shop

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