My Pension Choices Reviews 

375
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the wonderful support they received. Customers frequently mention that the staff are exceptionally polite, incredibly knowledgeable, and very patient when discussing complex pension options. Consumers truly appreciate the clear, straightforward approach and the way representatives listen carefully to personal concerns without applying any sales pressure. People consistently note that the helpful team efficiently gathers financial details and seamlessly connects individuals with appropriate professional advisors for long-term planning. Reviewers feel completely reassured knowing they are speaking with trustworthy people who successfully point them in the right direction.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, friendly,... See more

Customer service

Clients share high satisfaction on customer service, highlighting courteous and practical initial telephone... See more

Service

Reviewers highlight high satisfaction with the service, frequently praising helpful, cheerful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more

Company replied

Rated 5 out of 5 stars

Dom was friendly and professional, he answered all of my questions perfectly and gave me the information I needed. Based on my call with Dom I am moving on to the next stage, happy that I contacted th... See more

Rated 5 out of 5 stars

Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more

Company replied

Rated 5 out of 5 stars

Nicholas was very cheerful and happy to answer all my questions and break down what this service can provide

Company replied


Company details

  1. Pension Fund
  2. also in
  3. Asset Manager Service
  4. Investment Service
  5. Tax Advisor

About My Pension Choices

Written by the company

Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.

MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.8

Excellent

TrustScore 5 out of 5

375 reviews

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4.8

All reviews

(375)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straight to the point and appointment…

Straight to the point and appointment booked

3 March 2025
My Pension Choices logo

Reply from My Pension Choices

Hello Robin,

Thank you for your review.

Our aim is to connect people with the very best financial advice, so it is wonderful to hear that you were happy with our service and have an appointment booked.

Many thanks,
The My Pension Choices team

Rated 4 out of 5 stars

Very polite and helpful staff

Polite and helpful - not pushy.

11 February 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Maureen,

Thank you for leaving a positive review.

We aim to connect you with the right financial advice for your needs, so we’re glad you were happy with our polite and helpful service.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Nick and Rachel..both seemef very…

Nick and Rachel..both seemef very genuine and informative and not too pushy though firm towards getting the relevent informatin going forward.

3 February 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Joseph,

Thank you for taking the time to share your feedback!

Our aim is to connect our customers with the very best financial advice, so we’re delighted to hear you were happy with the experience provided by Nick and Rachel,

Many thanks,
The My Pension Choices Team

Rated 1 out of 5 stars

Waste of time gathers PPI for a sales…

Waste of time gathers PPI for a sales call... don't fall for it

28 January 2025
Unprompted review
My Pension Choices logo

Reply from My Pension Choices

Hi Chris,

We appreciate your feedback and are sorry to hear you were disappointed with your experience. Just to clarify, we are not associated with PPI in any way. Our goal is to connect customers with FCA-regulated financial advisers who can provide expert guidance on pension options, including drawdown.

We’re sorry we didn’t meet your expectations, but if you do decide to take up the free consultation, we hope it provides you with valuable insights into your retirement options.

If there’s anything we can do to help right now, please don’t hesitate to contact us at enquiries@mypensionchoices.com.

Thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Great customer service and advice.

Great customer service and advice.

24 January 2025
My Pension Choices logo

Reply from My Pension Choices

Good afternoon,

Thank you for taking the time to leave a review!

Our goal is to connect all our customers to the best financial advice, so we’re glad you were happy with our service and the advice received.

Many thanks.
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Carole,

Thank you for leaving a positive review.

We aim to connect you with the right financial advice for your needs, so we’re glad you were happy with the prompt and efficient service provided.

Many thanks.
The My Pension Choices Team

Rated 5 out of 5 stars

Polite

Polite,patient and helpful.

20 January 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Dan,

Thanks so much for your kind words!

We want to help every customer find the financial advice they need, so we’re glad you were satisfied with the polite and helpful service provided.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Feedback call

Representative (Salba) helpful and happy to call back as first time was incovenient

17 January 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Mark,

Thank you for taking the time to leave your 5-star review!

We aim to connect people with the very best financial advice, so it's wonderful to hear that you were happy with the service provided by Salba.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Pleasant phone call with Justine who…

Pleasant phone call with Justine who understood what I was enquiring about and made the relevant arrangements

16 January 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Darren,

Thank you for taking the time to share your feedback!

Our aim is to connect our customers with the very best financial advice, so we’re delighted to hear you had a pleasant experience provided by Justine.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

The advisor was really helpful

The advisor was really helpful. Gave me advice realistic and honest which actually didn't include selling me a new pension! Much appreciated

7 January 2025
My Pension Choices logo

Reply from My Pension Choices

Hi Judi,

We really appreciate you leaving a review.

Our aim is to connect people with the very best financial advice, so it’s fantastic to hear you had an excellent experience and that you were happy with the adviser we connected you with!

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Very understanding on the phone at all times.

The phone call was very straightforward and wasn't always talking over to.

27 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi Hugh,

Thank you for leaving a 5-star review.

We aim to connect people with the very best financial advice, so it’s great to see you were happy with our service.

Best wishes,
The My Pension Choices team

Rated 5 out of 5 stars

I was dealt with quickly and…

I was dealt with quickly and efficiently. Also very courteously. Salba showed very good manners .

23 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hello Anthony,

Thank you for sharing your kind words and for leaving a 5-star review.

Our aim is to connect people with the very best financial advice, so it is wonderful to hear that you were happy with the prompt and efficient service provided by Salba.

Many thanks,
The My Pension Choices team

Rated 5 out of 5 stars

Royden

From the first phone call the advice I received was friendly and very helpful. I was referred and my query was answered with additional help given. Would truly recommend. Thank you

12 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi Royden,

Thanks so much for your kind words!

We want to help every customer find the financial advice they need, so we’re glad you were satisfied with the friendly and helpful service provided.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Was useful to check on rates

Was useful to check on rates

10 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi David,

Thank you for sharing your feedback.

Our aim is to connect people with the very best financial advice, so it’s great to see you found the advice you were looking for.

All the best,
The My Pension Choices team

Rated 5 out of 5 stars

Very good advice.

10 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi Keith,

Thank you for leaving a 5-star review.

We aim to connect people with the very best financial advice, so it’s great to see you were happy with our service.

Best wishes,
The My Pension Choices team

Rated 5 out of 5 stars

When I phoned the staff was very polite…

When I phoned the staff was very polite and professional explained everything then asked me did I have any questions. All my questions was answered in original conversation which covered everything I wanted to ask.

9 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi Ian,

Thank you for sharing your kind words.

Our aim is to connect people with the very best financial advice, so it’s great to see you found our service helpful and professional.

All the best,
The My Pension Choices team

Rated 5 out of 5 stars

Great experience thanks

Great experience thanks

9 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi Steve,

Thanks so much for your review and for letting us know how happy you were with our service.

We want to help every customer find the financial advice they need, so we’re glad you were satisfied with our service.

Best wishes,
The My Pension Choices Team

Rated 4 out of 5 stars

Sal was very helpful

Sal was very helpful

6 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi John,

Thank you very much for your review.

We aim to connect you with the right financial advice for your needs, so we’re glad you were happy with our helpful service.

Thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Marc

Very helpful and friendly service

5 December 2024
My Pension Choices logo

Reply from My Pension Choices

Hi Marc,

Thank you for leaving a positive review.

We aim to connect you with the right financial advice for your needs, so we’re glad you were happy with our helpful and friendly service.

Many thanks.
The My Pension Choices Team

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