My Paint by Numbers Reviews 

289
•
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a paint by number from PaintWiz. I did not get what I ordered for one. I started the painting they sent only to find the grey paint 15 (1933) is all dried up and need a replacement. There... See more

Rated 1 out of 5 stars

Scam!!! Company reportedly is in New York; however, found another address for them in Ontario - 2740 Slough St, Mississauga, ON L4T 1G3, Canada. Would love to bring these people to justice if anyone h... See more

Rated 1 out of 5 stars

Same as all the others. Ordered on 11/21/20 and item shows as shipped (ORIGINATING IN CHINA) and at a sorting center in TX since 1/5. My e-mails were ignored, phone calls weren't answered, voicema... See more

Rated 1 out of 5 stars

Scam! Ordered a bunch of custom pictures for my mother for Christmas and still haven’t received any of them! They don’t even reply through customer service or give any additional information. I told t... See more

Company details

  1. Painting

Information provided by various external sources

Dazzling DIY paint by number kits for adults. Relieve stress and release creativity―no experience necessary! The highest quality home decor―with your own personal touch! Painting by number Kits up to 50% Off Plus Free Shipping.


Contact info

1.1

Bad

TrustScore 1 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(289)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a paint by number from…

I ordered a paint by number from PaintWiz. I did not get what I ordered for one. I started the painting they sent only to find the grey paint 15 (1933) is all dried up and need a replacement. There is no information on Paint Wiz to ask for a replacement.

8 September 2024
Unprompted review
Rated 1 out of 5 stars

Refuses to correct their mistake.

Sent a custom kit with incorrect colors for the subject in the painting. Refused to make it right and simply told me to use different colors and to add contrast. I paid for their most expensive customization in order to get the most realistic results. Wasted $64.
I just noticed that they block negative reviews.
Good lesson in investigating companies prior to paying a lot of money.

31 January 2024
Unprompted review
Rated 1 out of 5 stars

they are rip offs

only sent half my order claim four day shipping from the US when I opened claim with pay pal they said my order was shipped from china do not deal with this company

31 October 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality product, lack of customer care

Absolutely angry that I trusted an “influencer” and didn’t check trust pilot first. This company is a joke. They provided pictures that looked nothing like what was advertised (colours and detail were appalling) and then in addition they provided fluorescent paints for no reason. They didn’t match either picture, they were thin and poor quality, and the canvas was rolled and not shipped in a tube so it had been crinkled and bashed beyond a joke. I requested a refund three times. They ignored my feedback each time and finally, after I sent photos of the canvas, told me to just iron the canvas (there are things that can’t be fixed by ironing and there are also things that don’t merit being fixed). The paints were thin, streaky and ugly, nothing that could be done made a bit of difference. I insisted on a refund and they advised that I’d have to pay to return them from Australia to the US (which is insanely expensive) and IF they agreed with my assessment on arrival they would agree to a refund. I did not feel this was a fair expectation, given that they were unlikely to deem their own products as poor quality so I would be out the postage on top of everything else, and they refused to answer my follow up email. Yet another horrifyingly disappointing piece of shoddy product and shoddy customer service. This is supposed to be a fun, feel-good activity and these people and others like them have absolutely ruined it for me.

2 September 2022
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered 2 paintings back in 2020. I never got them because they did not put my address. When I called my post office, they said that they had those paintings, but they did not have my number or address, so they sent them back. When I contacted the company, they said that they will not give me a refund and blocked me. Do not buy from here. It's a total scam!

23 August 2022
Unprompted review
Rated 1 out of 5 stars

Paintbynumbers.shop is a SPAM, don't buy from them

I bought 3 paintings on November 26th 2021 and they send me an order confirmation but never received the tracking number.

Later I wrote them and the response was that due to the COVID-19 problem they have shipping problems so they have to called my order.

I still don't received my money back, I been writing a lot of emails with no response.

A total fraud!! 😭😭

19 January 2022
Unprompted review
Rated 1 out of 5 stars

This is an unscrupulous company

This is an unscrupulous company. I placed an order in December for paintings at $39.95 each I was told I would get one free. When they arrived the package was damaged I went on line they are now charging 14.95 for the same art. I asked to return them and have never received a response.
I WILL NVER PURCHASE ANTYTHING FROM THEM OR REFER ANYONE TO THEM BAD BUSINESS. NEVER EVER AGAIN.

12 January 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I ordered 2 custom paintings on November 29, 2021 and they have not yet arrived- 6 weeks after ordering them. No one answers their phone. Sent an email to them and they simply resent the shipping tracker.

DO NOT buy from them.

All orders orginate from China so if you are looking to shop local, be careful.

7 January 2022
Unprompted review
Rated 1 out of 5 stars

Absolute trash company the picture they…

Absolute trash company the picture they sent me looks nothing like the one I sent to them. I've asked numerous times for a refund or at least a replacement for the item that I ordered. I just get ignored over and over and over again would never recommend this company to anyone! Buying products from this company is the equivalent to throwing your money in the trash.

5 January 2022
Unprompted review
Rated 1 out of 5 stars

I ordered back in October and have yet…

I ordered back in October and have yet to get my package. Money withdrawn from my bank account and can't get any reply through my correspondence with them.
Tracking shows that it went everywhere across Greece except my neighborhood. I just want my refund so I can be done with them.

5 December 2021
Unprompted review
Rated 1 out of 5 stars

It has been 15 days and USPS has yet to…

It has been 15 days and USPS has yet to confirm it has received product. This is the worst company I have ever dealt with. I cannot find an e-mail address to make a complaint. I should give them a minus vs 1 star
It has now been 28 days and still have not heard from My Paint By Number. I've ordered Paint By Numbers from Herschners and receive it within 4 days with updates,Great customer service

14 November 2021
Unprompted review
Rated 1 out of 5 stars

“Lost” Paint-by-Number.

I ordered a paint-by-number canvas March, 2021. After about six weeks when it hadn’t arrived I contacted Tech-Crafty by email. They replied that they had no other information other than what was provided by the tracking number. That showed it had arrived in a distribution warehouse in Indianapolis a month ago. From there tracking never showed that it was picked up by USPS. I finally got a refund, but only after complaining so many times. I just forgot about it then a month or so later it showed up on my doorstep. Yet when I checked the tracking number it was still in Indianapolis. The product itself was very nice. It’s now November, 2021 and the tracking number still shows it in Indianapolis. They’re website has been taken down.

1 November 2021
Unprompted review
Rated 1 out of 5 stars

Cheap looking and damaged canvas

The packaging the canvas arrived in was very flimsy. This caused my cheap looking canvas material to crease. Overall not a great experience like so many other consumers have stated. Avoid.

27 October 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look