MYOB Reviews 397

I couldn't be happier with the level of assistance I received. Shanika Jayawickrama assisted me from start to finish of my enquiry, she was polite, prompt and resolved my issue happily and made sure I was I happy.
Best customer experience I've had in quite a while. I'm new to myob online and so far I'm liking the transition. No complaints from me.

2 hours on line with no result, complete waste of time.
I have been with MYOB for 30 years and have never experienced such bad support.
Thinking of moving to another platform.

Charged twice for my subscription, logged a case and no answer and nightmare trying to talk to anyone and the digital platform is absolutely useless!! I don't have two hours to sit on the phone waiting for an answer! About to go to the ombudsman.

Can I give zero stars? Where to start ---basics -3 times in last week I've waited more than 45 mins for my help call to be answered. Dealt with 4 different agents --they can't solve a relevantly simple problem.

Have been trying to rectify an issue for almost 2 months now. Nobody will talk to you except for a digital platform which is completely useless...
Have been over charged on my account tried to setup new company still nothing working I can't access anything. I've been a customer for 20 years and this is the worst it's been. Time to take business elsewhere I think

Absolutely horrendous support for MYOB Business Pro. After 3 different case numbers, they still can't resolve a GST report and GST ledger. contemplating moving to another accounting software.

MYOB Accounting plus, I can't confirm the company file and all my attempts to contact the support were futile. I spent hours waiting on the phone for someone to answer. This is a fault generated by MYOB and the support is not existent. I received an email with useless advise. Terrible! Just not on! More than a month and not solved!

Is there any alternative company to MYOB where they have staff taking care of the clients better. To wait 90 and more minutes for somebody just to come to the phone and answer is not acceptable for any business.

A few years ago I paid MYOB in Australia almost $500 to buy their software outright before they switched to the much hated subscription model.

For the last few years I have to CONSTANTLY call them and wait 50+ minutes on the phone to get them to send an activation file via email as their automated online activation service does not work.

For ages they told me they will fix it but they never did. Finally today they admitted they will not fix it and I need to buy a subscription otherwise I need to call them everytime I am prompted to re-activate!

Their support agent could not get off the phone quick enough when she realised how upset I was about the whole situation.

What a massive waste of time and money. Do yourself a big favour and do not buy anything from this company.

Terrible service trying to cancel subscription. Multiple calls and emails and they just keep helping themselves to my $ via the direct debit. Hard to recommend when service is so poor.

Shanika Jayawickrama was my consultant and she was of great assistance in changing over two different compny files from basic to standard and standard to Plus as we needed an existing company to provide payroll services

I recently had the pleasure of dealing with Andrea Deleze from MYOB's customer service team, and I must say that my experience was nothing short of outstanding. Andrea's exceptional customer service skills and dedication to resolving my issue left a lasting impression on me.

From the moment I reached out to MYOB for assistance, Andrea displayed a high level of professionalism and knowledge. She listened attentively to my concerns, asked insightful questions to better understand the issue, and demonstrated genuine empathy towards my situation. This made me feel valued as a customer right from the start.

What truly set Andrea apart was her ability to communicate complex concepts in a clear and concise manner. She patiently guided me through each step of the troubleshooting process, providing detailed explanations and ensuring that I understood the solutions she was offering. Her technical expertise was evident, as she swiftly identified the root cause of my problem and implemented effective measures to resolve it.

Moreover, Andrea's responsiveness was exceptional. She promptly replied to my emails and addressed my queries with great attention to detail. Her proactive approach in keeping me updated on the progress of my case was commendable. I never felt left in the dark, and this level of communication instilled confidence in me that my issue was being handled with utmost care.

Throughout our interactions, Andrea demonstrated a genuine passion for helping customers. She went above and beyond to ensure my satisfaction, even providing additional resources and tips to optimize my experience with MYOB's software. Her dedication and willingness to go the extra mile truly exceeded my expectations.

In conclusion, I cannot praise Andrea Deleze enough for her outstanding customer service at MYOB. Her professionalism, expertise, and empathetic approach made the entire support process seamless and stress-free. I wholeheartedly recommend her to anyone seeking assistance from MYOB, as she is a true asset to their customer service team.

Thank you, Andrea, for your exceptional service and for setting the bar high for customer support.

MYOB has seriously gone down the toilet now. More than 1.5 hours on the phone asking numerous overseas people with roosters crowing in the background to have no bloody idea of the question I am asking for inventory. DO NOT EVEN BUY THIS SOFTWARE because the tech support is non existent and you cannot ever talk to an Australian !!!! Time to find a different accounting software

The customer service is poor. when I click on Export to Excel for any report, there is a processing circle displayed, then nothing. I tried multiple reports with the same result. Then I tried customer support Chat. It said a 3 minute wait. It was 11 minutes. There is an average of 10 minute wait for each reply. The service person had no clue and made me repeat information. After an hour and a half of my wasted time with no resolution, I requested a supervisor. I was informed it would take 2 business days.

Shanika Jayawickrama is an excellent Customer Success Specialist. Shanika has good understanding of the product discussed, is timely with responses and was able to resolve our queries/issues efficiently. Shanika is a pleasure to work with. Thanks very much.

This is a review on the advertising practices of this company which seem to think that showing a television ad of a screaming person (three times in a 1 minute ad) is a great way to promote their services I personally would not use them due to this deliberately irritating way of self promotion

Gone are the days where customer service was just that. I have attempted to have an issue remedied for 2 days now spending well over 5.5hrs with still no resolve. Explained the same thing to 3 different people...very very poor service. I am unable to access my accoounts at this point which is causing me a great deal of stress. I think it is time to take my business elsewhere.

Times were that you could speak to someone knowledgeable and able to help, who solve your problems quite quickly. Not any more. MYOB has gone to great lengths to funnel customers through a really awful knowledge base and shockingly designed, half-witted chat bot that only knows the answer to 3 questions and will insist you rephrase your question to one of those 3 questions. When you eventually manage to get it to put you through to real human on the chat, you get an even dumber support person who takes 10 minutes in between each response and who knows absolutely nothing. Time to look elsewhere I think. The product is useless when you're stuck with something and here's no one to help.

If I could give 0 stars I would.
Terribly frustrating to be stuck on hold for 1 1/2 hours, my call was answered by a customer service rep who I gave basic details of my query only to be put back on hold for over 1 hour. Was able to speak to a different customer service rep who I had to explain my query several times after I spend at least 30 mins they had no idea how to help with my query (which was regarding data importing from a POS system we are setting up). Then was advised I had called the wrong number for support, the customer service rep then gave me a phone number to call. I told them of my frustration due to this lack of customer service to which they gave a little giggle and I then told that person it was not a laughing matter and that the so called service that was provided was pathetic. I lost several hours out of my already busy day being on hold with MYOB! I have not bothered to call that other number.

Shanika from MYOB is always happy to help, very quick at replying and fixing technical issues.
Thank you, Shanika, for being a great support!