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My Motor World Reviews 

2,622
•
TrustScore 4 out of 5

4.0

Car Accessories Store
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Review summary

Created with AI, based on recent reviews

Evaluating 853 reviews, reviewers had a great experience with this company. Customers consistently found the pricing to be excellent and competitive, often highlighting it as the best value available. Many people praised the great service received, noting helpful staff and efficient issue resolution. Reviewers frequently experienced quick dispatch and fast delivery, with items often arriving promptly and well-packed. However, some customers also noted significant issues with delivery services, experiencing delays, missed deliveries, and problems with tracking. There were instances where products arrived damaged, were incorrectly packed, or were the wrong part for the intended vehicle, leading to difficulties with returns or refunds.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and speedy... See more

Product

Consumers find product experiences to be ambiguous, with many reporting issues with incorrect parts and poor... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and quick,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the excellent and competitive... See more

Service

People report positive experiences with service, often highlighting the promptness, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good price and quick delivery. Supplied with the wrong oil filter but not the fault of My Motor World - bizarrely Bosh make two different oil filters with the same part number! My Motor World were v... See more

Rated 5 out of 5 stars

We ordered a car battery from you in January , it was the wrong fitting for my car , last week phoned on the off chance that you might swop for another one , lady I spoke to was a lovely lady Remi... See more

Rated 5 out of 5 stars

I've used my motor world 3-4 times and I've had no problems. If you order for next day delivery you get next day delivery. I like that if you're a member you can earn points and if you save enough you... See more

Rated 5 out of 5 stars

I didn’t know the reference number of the colour of my car and I went onto My Motor World website and they gave me the number. The other websites wouldn’t give me the number but took me to the colour... See more

Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Battery Store

Written by the company

My Motor World offers an unbeatable range of car parts, car care and motoring accessories. Motor World, famous for its friendly staff and expertise has been a fixture on the British High Street for over 25 years, supplying drivers with a top-quality range of motoring supplies and car parts. Now online, My Motor World offers a wide range of leading brand parts, engine oils and car care products with a free-to-join membership scheme offering extra discounts and perks.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,622)

828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Recommend these guys.

On the website, by entering my reg. number made it easy to find the parts that fit my vehicle. This made me order with confidence
Prices were good and delivery was fast. I was kept updated of each stage of the delivery process by emails from both My Motor World and the courier, DHL.
I will definitely use again.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible postage and communication

13 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback. We’re sorry to hear you had a poor experience with postage and communication. Your comments are very helpful, and we’ll use them to improve our service in the future.

Rated 1 out of 5 stars

They sent me the wrong part and told me…

They sent me the wrong part and told me i had to pay for the return. Dreadful service, I am now taking them to court over a £5.00 air filter!!

11 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback. I’m really sorry for the frustration caused. Our website does show multiple fitments for some vehicle and its important this is checked prior to your purchase.

We’ll take your comments on board to help improve the service for everyone.

Rated 1 out of 5 stars

Not got my item.

Had an email from yourself saying my item had been picked up by a courier company. Said company emailed me saying it would be out for delivery on the 4th of March still haven't received. I e mailed you are not answering the email I sent you. Communication non existent

12 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback, and I’m very sorry for the delay and lack of communication regarding your delivery. I completely understand how frustrating this must be.

To help me investigate this immediately, could you please confirm your order number? Once I have that, I can check with the courier and provide you with an updated delivery status.

We appreciate your patience, and I apologise again for the inconvenience caused.

Rated 3 out of 5 stars

brilliant service until evri managed to…

brilliant service until evri managed to loose the parcel so the next day delivery turned into four day delivery
excellent help from my motor world
would buy from them again

6 March 2026
Unprompted review
My Motor World logo

Reply from My Motor World

Thank you for your feedback. We’re really glad to hear you were happy with our service. We’re very sorry that Evri let you down and caused the delay, next-day delivery should never turn into four days!

We really appreciate your kind words and your support, and we’d be delighted to serve you again in the future.

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