The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know. I am sorry but I cannot remember the pers... See more
Company replied
Katie from Money matters was very helpful and i was very glad to get speaking to her today, from sending and email requesting for someone from money matters to phone me till i received a call was ver... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
427 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super quick response
Super quick response to my query and made the changes I requested within minutes of my request
15 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
It was great experience
It was great experience, as my concern was sorted straightaway. Person who deal with inquiry was knowledgeable and dealt with issue quickly.
15 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
the reply was very quick and i received…
the reply was very quick and i received the information i required - a good experience.
12 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful
I have found the team at my money matters knowledgeable and very helpful in answering all questions.
12 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Congratulations
Congratulations, Kelsey!
I wanted to take a moment to follow up on my previous application and express my gratitude for the assistance I received from you, which was as commendable as that of your colleague Nirin. I appreciate that you ensured I have a link in my file for easy access to make any future upgrades or adjustments. Your guidance through my earlier application was invaluable, as you addressed all outstanding issues and provided me with the necessary tools to stay organised. This support has significantly reduced my worry regarding the review of my future plans. Thank you for your efforts; your help is truly appreciated. I hope you continue to spread positivity and support to others, just as you did for me, as it contributes to making the world a better place.
12 June 2026
Unprompted review
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Excellent customer service from Katy
Excellent customer service from Katy, who arranged me an appointment with an advisor for next Monday and actually answered some of my questions - thank you
12 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
All sorted thanks
12 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon
Great customer service
11 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Kelsey understood my issue and was able…
Kelsey understood my issue and was able to offer an easy solution to it. She was both friendly and professional and will follow up if the actions have been implemented.
11 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
No waiting to answer my call and Kelsey…
No waiting to answer my call and Kelsey was very helpful in answering in questions and booking me an appointment.
11 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Nirin's exceptional customer services…
Nirin's exceptional customer services to me. I had booked for a training today, however it did show on the calendar of the Money Matter financial Education Coach. He help secure another appointment for me today.
11 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I had an uncertainty with using an…
I had an uncertainty with using an application on the MM website which was sorted out by the MM assistant (Sandra).
10 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Called in today with a few questions.
Called in today with a few questions.
The guy was so helpful, answered all my questions and put me at ease when flapping about making an error
10 June 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Gaining support.
I began to communicate on the chat box. There was a quick reply where I was given a phone number and able to talk to the person directly.
Very lovely person helped me and a meeting quickly arranged.
10 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Shared AVC consultation
Nirin the advisor on the call made me feel at ease. Explained the process of accessing a Shared AVC in great detail.
I was reluctant to take the first step in learning more after receiving daily emails for some time now.
I will be joining the scheme next month
Thank you again Nirin.
9 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Process was easy to complete and chat…
Process was easy to complete and chat person was helpful and polite
5 June 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon
Quick friendly service
Quick to get through on the phone. Kelsey was very friendly knowledgeable and helpful
9 June 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
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