I had a question about my Shared Cost AVC- I'd made an error on an online form and didn't understand the process. I spoke to Katie who was really very helpful and professional. She talked me through t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason for contacting Money Matters was because I had several queries. I had a response pretty much straight away from Nirin who picked up my chat. My queries were sorted straight away and my mi... See more
Company replied
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I... See more
Company replied
I have used this service for a couple of years or so and I just wanted to amend my AVC. The system is easy to navigate and very responsive. It took less than 10 minutes from start to conclusion, i... See more
Company replied
Company details
Written by the company
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contact info
First Floor, 5 Fleet Place, EC4M 7RD, London, United Kingdom
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4.9
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, easy and effective
Spoke with the online web chat for a quick query and was pleasantly surprised with the speed of replies and service. Very quick and effective.
29 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent service.
26 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Good contact and communication.
26 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Sandra was helpful
Sandra was helpful, efficient and knowledgeable and answered my questions swiftly and with grace. She ensured that i was able to understand the information and explained anything that i did not understand, she was patient and very pleasant, exactly what one hopes when one contacts Money Matters, she is a credit to the team!
26 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Understand what I wanted to do
Understand what I wanted to do, sorted it out quickly, thanks.
26 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Excellent customer care
Received a prompt response to my initial query. Friendly and helpful guidance received over a number of exchanges with Sandra and my enquiry sorted. Excellent customer care, very impressed.
25 June 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Katie on the chat was really helpful
Katie on the chat was really helpful. She explained everything to me, it was, after her explanation, painfully obvious, but I was grateful of her help and she didn't make me feel silly for asking!
25 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Website 0 - Real person support 1
Sandra was excellent with her assistance & updates.
The website could do with reviewing, as it's not obvious how to amend an existing AVC account
25 June 2026
Reply from my money matters.
Thank you taking the time to leave a review, I am sure that Sandra will be delighted to hear that you enjoyed working with her. We will reach out directly for more information on what you struggled with on the website so we can learn where we can improve!
Sandra was very helpful with booking…
Sandra was very helpful with booking 1-1 with pensions. I explained i was having issues with setting password and i emailed team for support. Sandra sent email i can reset my password which i tried. I emailed requested for another password reset response was quick. I still need to rest my password. Sandra was patient and supportive.
23 June 2026
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
These webinars are usually very…
These webinars are usually very informative, but I didn't really get much from this one (Feeling financial stress in Silence). It only lasted 10 minutes, so although signposted to a few sites, not a lot of info discussed in detail.
24 June 2026
Unprompted review
Reply from my money matters.
We are sorry to hear that you didn't find the session as useful as you would have liked. We will feed this back to our Webinar team for them to review the session and look for where we can improve in the future. In the meantime, there are lots of other sessions ran on a regular basis that we know you would find useful and informative!
The company were able to give me advice…
The company were able to give me advice about how much money I could add to my shared AVC and how to go about making the changes if I wished to proceed with clear instructions.
24 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
very quick response to my query
24 June 2026
Reply from my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Great Team of professionals
The My Money Matters Team are always professional and helpful. I always feel listened to when I call them and have a positive experience.
24 June 2026
Reply from my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Reply from my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Excellent customer service
Today, I called Money Matters for support and had a great experience. The lady I spoke to was professional, calm and very helpful. She listened carefully and explained everything clearly, especially the parts I did not understand. Thank you for the excellent customer service.
22 June 2026
Reply from my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
The lady I spoke to was very polite...…
The lady I spoke to was very polite and helpful.
She was able to advise me correctly and booked me an appointment with a finance organiser/advisor.
22 June 2026
Reply from my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Thank you
The member of staff I spoke to couldn't have been more helpful. She was very generous with her time and I didn't feel at all uncomfortable when my laptop decided to be very slow! Thank you. Great service
22 June 2026
Reply from my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
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