What a brilliant service. I've been trying to get a GP appointment but to no avail, so I thought I'd try this video consultation instead and I'm so pleased I did. I spoke with a lovely pharmacist call... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow what a brilliant service this is, appointment booked and on time, the pharmacist was so helpful, listened, was caring and also explained things in detail. A very polite man who made me feel at eas... See more
Company replied
Absolutely brilliant service. You book any appointment online which suits your time and then you video call from the comfort of anywhere. Dr Darren Lingaloo was very professional yet friendly and answ... See more
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What an amazing service - pharmacist was able to ring earlier than the slot I booked, and did a quick, efficient and friendly consultation with me and my daughter who had tonsilitis. Saved me in a pho... See more
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Company details
Written by the company
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contact info
United Kingdom
- mylocalsurgery.co.uk
4.5
Excellent
470 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So simple and easy to use
So simple and easy to use! Really helpful friendly pharmacists. No long wait times. Brilliant to use. Don’t have to leave your home for mild Ailments :) thank you
23 April 2026
Unprompted review
Excellent, Efficient and Patient Focused Service
I had a fantastic experience with my recent consultation. I booked the appointment online the evening before, which was quick and straightforward.
The video consultation took place exactly on time, and the pharmacist I spoke with was both friendly and very knowledgeable. They listened carefully, explained everything clearly, and made the whole experience feel professional and reassuring.
My prescription was also sent out promptly, which made the process seamless from start to finish.
Overall, an excellent service convenient, efficient, and patient-focused. I wouldn’t hesitate to use it again.
23 April 2026
Unprompted review
So efficient managed to see someone…
So efficient managed to see someone straight away and gave me the prescription I needed with free next day delivery. Would highly recommend as it’s a big time saver.
21 April 2026
Unprompted review
Reply from My Local Surgery
Hello Siman,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
So efficient
So efficient, kind and reassuring. What a great augmentation to the local surgery.
21 April 2026
Unprompted review
Reply from My Local Surgery
Hello Charlotte,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Really lovely service
Really lovely service, very friendly and practitioner was able to help me to resolve my issues quickly
14 April 2026
Unprompted review
Reply from My Local Surgery
Hello Nazia,
Thank you so much for your kind feedback. We're really glad to hear that our pharmacist was able to help you resolve your issues. Your satisfaction means a lot to us, and we're always here if you need any further support
Best wishes,
The My Local Surgery Team
I rated this experience as great because it was quick, thoughtful and effective
I rated this experience as great, first because our meeting started with technical problems and the pharmacist gives me a phone call instead and second he was very helpful, reassuring and polite.
10 April 2026
Unprompted review
Reply from My Local Surgery
Hello Iskra,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Very quick to get appointment.I dont…
Very quick to get appointment.I dont have to wait at all. The doctor was helpful.
8 April 2026
Unprompted review
Reply from My Local Surgery
Hello Marta,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience with our service 😊
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
The doctor quickly sorted my issue and…
The doctor quickly sorted my issue and went to great lengths to find an open pharmacy on Easter Sunday.
29 March 2026
Reply from My Local Surgery
Hello
Thank you for your feedback! We’re delighted to hear that the doctor was able to resolve your issue quickly and went the extra mile to find an open pharmacy on Easter Sunday. We really appreciate you taking the time to share your experience!
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
The consultation was fine but…
The consultation was fine but unfortunately the medications took three days to arrive. Now that many pharmacies are offering a face to face consultation service I would recommend people consider these instead as you would receive your medications directly from the pharmacy, at the time of the consultation.
28 March 2026
Reply from My Local Surgery
Hello Chris,
Thank you for your feedback. We sincerely apologise for the delay in receiving your prescription and completely understand your frustration. Please be assured that your prescription was dispatched the same day in good faith to our courier; unfortunately, there were delays at the depot, which caused it to arrive a day later. You’re absolutely right to expect better, and we take full responsibility for letting you down.
Once packages leave our pharmacists’ hands, our control is limited but that doesn’t excuse the experience you had. We work only with partners who share our commitment to timely delivery and are constantly improving our processes to ensure a better experience for our customers.
We also understand that face-to-face consultations can be convenient for some people, and it’s great that there are options available. At the same time, our service offers the flexibility of remote consultations, allowing patients to speak with a pharmacist from the comfort of their own home and receive medications delivered safely and directly to their door. Many of our patients find this especially helpful when visiting a pharmacy in person is difficult or time-sensitive.
We always aim to provide safe, convenient, and timely care, and we truly appreciate the opportunity to support patients in the way that works best for them.
In the future, if you choose to use our service again, you can opt for the postage upgrade for guaranteed next-day delivery, ensuring your order arrives on time.
Best regards,
The My Local Surgery Team
Truly amazing
Truly amazing. Dr was excellent, listent to me and my history with anti biotics i needed .. obviosly he checked my thorat by pics. had them next day.. can not recommended highly enough.... thank u so so much
2 April 2026
Unprompted review
Reply from My Local Surgery
Hello Steve,
Thank you so much for your kind feedback. We’re delighted to hear that the doctor took the time to listen to your history and was able to review your throat and get your antibiotics to you promptly. Your recommendation means a lot to us, and we’re very glad we could help.
Regards,
The My Local Surgery Team
Reply from My Local Surgery
Hello Lynne,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience with our service 😊
We’re here whenever you need us again!
Best Regards,
The My Local Surgery Team
I was refereed to this service my a GP…
I was refereed to this service my a GP at my normal practice, At 79 years old, he or she had know Idea if I was computer illiterate, and was able to contact My Local Surgery, I followed the link in the text message to book a video consultation at a certain time.
I logged into the room a few minuets early and waited, but nothing happened.
Apparently the consultation was eventually cancelled.
I quickly contacted My Local Surgery to say what had happened and another Video consultation was arranged for approximately 45 minuets later.
The consultation went OK and medication was prescribed, I was advised that my medication wouldn’t arrive until Wednesday as my consultation took place after the next day cut off time.
The Medication arrived on time today,
I have taken part in Video consultations before and was able to see the person on the other end as well as speaking to them,.
I didn’t see anyone else on the screen while I was speaking to the Pharmacist, it was like speaking to my self. it might have been a phone call.
This could of been a problem my end but don’t think it was.
30 March 2026
Unprompted review
Reply from My Local Surgery
Hi Paul,
Thank you for taking the time to share your experience with us. I’m very sorry to hear about the difficulties you faced, particularly with the initial video consultation not going ahead as expected. I completely understand how frustrating and concerning this must have been especially as you had joined the session in good time.
In regard to the 45-minute wait, unfortunately there were no earlier appointments available at that time. The slot you were offered was the earliest we could arrange, but I’m very sorry that you had to wait, especially while you were in pain.
Regarding the consultation itself, I’m sorry to hear that you were unable to see the pharmacist during your appointment. This is not the standard of service we aim to provide, as video consultations should feel clear, personal, and reassuring. We will review this to understand what may have gone wrong.
That said, I’m pleased that you were able to complete the consultation and that your medication arrived as advised.
Your feedback is very important to us, and we are continuously working to improve our service to ensure it is accessible and comfortable for all patients.
We hope that the next time you use our service, your experience is seamless and deserving of a 5-star rating.
Thank you again for bringing this to our attention, and please don’t hesitate to get in touch if you need any further support.
Kind regards,
The My Local Surgery Team
Everything about this service is so…
Everything about this service is so easy and straightforward. New prescription issued and being posted to me today.
31 March 2026
Unprompted review
Reply from My Local Surgery
Hello,
Thanks for your lovely feedback! We’re really glad everything was quick and easy for you. Don’t hesitate to reach out if you need anything else!
Regards,
The My Local Surgery Team
Reply from My Local Surgery
Hello
Thank you for your lovely feedback. We're so pleased to hear that you had a great experience and that you found the service brilliant.
We really appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to get in touch
Regards,
The My Local Surgery Team
Such a relief to be listened to and get…
Such a relief to be listened to and get help
27 March 2026
Unprompted review
Reply from My Local Surgery
Hello Samantha,
Thank you so much for your kind feedback. We're delighted to hear that you felt heard and you were able to get the support that you needed. We're always here if you need any further assistance and wishing you a speedy recovery!
Best wishes,
The My Local Surgery Team
Didn’t ring me back when I booked my…
Didn’t ring me back when I booked my appointment. Complete waste of time and now I don’t know what to do
25 March 2026
Unprompted review
Reply from My Local Surgery
Hello Kay,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must have been, especially when you were expecting your consultation to go ahead as planned.
It appears the pharmacist encountered a technical issue when attempting to join your consultation yesterday. We have since rearranged your appointment for today at 10:00 AM, and I can see that you were seen by the pharmacist and advised promptly.
We also apologise for any confusion regarding a callback. As noted on our website, consultations are conducted via video; however, we completely appreciate that clearer communication would have helped avoid this situation.
Please be assured that we are taking this matter seriously and are working to prevent similar issues from occurring in the future. We truly value your time and your experience with us.
If you experience any further issues, please don’t hesitate to contact our Customer Support team, and we will be happy to assist you as quickly as possible.
Once again, our sincere apologies for the inconvenience caused.
Kind regards
The My Local Surgery Team
Didn’t work. Waste of time.
Didn’t work. I was waiting in a “consultation” for over 30 mins on two separate occasions and no one else joined. Flagged my concerns and asked for a callback but nothing happened. Very disappointing and a complete waste of time.
19 March 2026
Unprompted review
Reply from My Local Surgery
Hello Libby,
Thank you for your feedback, we’re really sorry to hear about your experience and for any inconvenience caused.
We completely understand how frustrating it must have been to wait so long.
It looks like your first consultation was impacted by technical issues, and you waited for around 20 minutes in the first session. We are looking into this to try and prevent this happening in future.
As we understand it, the pharmacist for your rescheduled appointment, at 14:30, joined 15 minutes before the new consultation to make sure everything was working properly and we can see you were prescribed the appropriate treatment in the consultation. Your prescription has already been dispatched with the courier the same day to ensure it reaches you as soon as possible and this is due to be delivered by today.
You mentioned in your feedback that you felt your time was wasted on two occasions. If we’ve misunderstood this, please do let us know so we can address it properly..
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team, they’ll be happy to help.
Warm regards,
The My Local Surgery Team
Quick and easy to do
Quick and easy to do, but not the same as being face to face with a Dr
17 March 2026
Unprompted review
Reply from My Local Surgery
Hello Melanie,
Thank you so much for your feedback and we truly appreciate you taking the time to share your experience. I’m really glad to hear you found the service quick and easy to use, and I completely understand that it’s not quite the same as being face-to-face with a doctor.
Our aim with online consultations is to make accessing care a little easier, especially for those who may find it difficult to get a GP appointment or need support on the same day for suitable medical concerns
Your feedback means a lot to us, and we’re always looking for ways to improve. If you’re happy to share, we’d really value any suggestions on what we could have done differently to make your experience a 5-star one.
If you ever need support again, please don’t hesitate to get in touch — we’re always here to help
Best wishes,
The My Local Surgery
Reply from My Local Surgery
Hello Paja,
Thank you so much for your kind feedback! We're glad we could assist you. Wishing you a smooth and speedy recovery!
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Absolutely Great professional service
First time using this service, absolutely fantastic. Very quick, professional and easy to use. Saves so much time too.
Highly recommend.
16 March 2026
Unprompted review
Reply from My Local Surgery
Hello Catherine,
Thank you so much for your kind feedback. We're delighted to hear that your first experience with the service was fantastic and that you found it quick, professional, and easy to use. It's great to know it helped save you time as well.
We really appreciate your recommendation and look forward to supporting you again in the future.
Best wishes,
The My Local Surgery Team
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