My Little Monkey Reviews 

56
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Absolutely awful. Placed an order 10 weeks ago for my twins and after chasing up we got replies stating some of the order was ready but we were waiting on one hat. We said please send out the stock yo... See more

Rated 1 out of 5 stars

Bought an item advertised as 0-6m. It arrived with one tag saying 3-6m and another saying 0-6m. It was absolutely huge no chance it would fit 0-3. Emailing to send it back was a nightmare, then had to... See more

Company replied

Rated 5 out of 5 stars

So happy with my recent purchase, I ordered before 2pm & received my delivery the next day! The quality of the clothes were so much better than I imagined, I also loved the idea of the box. Simplistic... See more

Company replied

Company details

  1. Baby Clothing Store

Written by the company

We all want our little monkeys to look good no matter the occasion. At My Little Monkey, our mission is to provide you with the sustainable, minimalist clothing your child needs to feel as comfortable, stylish, and happy as possible.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

56 reviews

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No recent history of asking for reviews

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1.7

All reviews

(56)

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Rated 1 out of 5 stars

Scam

Such a scam, never received my order or money back. No reply whatsoever. I read many other reviews of people who were scamed the same way.

5 January 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Placed an order 10 weeks ago for my twins and after chasing up we got replies stating some of the order was ready but we were waiting on one hat. We said please send out the stock you actually have as these clothes are for summer and we need them asap. Now no replies to any messages and conveniently their website has disappeared

1 July 2022
Unprompted review
Rated 1 out of 5 stars

Ordered wholesale from my little…

Ordered wholesale from my little monkeys sister company (my little group) paid a lot of money and now not getting replies from the owner. Clearly having company troubles but the lack of response is not okay. Be very cautious about spending money with this company.

** I would like to update that we are now on 11/07 and I still have not received a refund for the goods that the company has confirmed they cannot deliver. I am owed £480.

9 June 2022
Unprompted review
Rated 1 out of 5 stars

I ordered something on 30th March on…

I ordered something on 30th March on pre-order which supposedly takes 3-6 weeks and haven't heard anything back. I've emailed them 3 times with no response at all.

6 June 2022
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Hi Chloe, thank you for your feedback. I believe our Customer Care has addressed your concern already. <3

Rated 1 out of 5 stars

SCAM COMPANY no products nor refund

Made a pre-order, stated delivery 3-6 weeks. I'm at 7 weeks now and have cancelled the order as I have no idea when it would be ready. They offered to send part of the order now, but what use is one hat for two children? Customer service has been pretty unhelpful too, firstly ignoring my concerns that it would be late, then denying that it was late and finally offering a gift voucher instead a refund.

Edit
Original order placed on 30th of March
Refund requested 16th of May
Currently 13th of June still waiting for refund.
Clearly the company is a scam.

16 May 2022
Unprompted review
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Reply from My Little Monkey

Hi Chelsea, thank you for your feedback, and our sincerest apology if you were inconvenienced. Our customer care will make sure your concern will be resolved promptly. :)

Rated 4 out of 5 stars

Improved review

After having a negative experience with the company first time round. The customer service team did everything they could to make my experience better the second time round. My order was delivered within 2 working days and I was so happy with the quality of the item. My opinion has definitely changed and look forward to ordering again in the future.

16 March 2022
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Thank you so much for giving our small business another chance, Pip! <3

Rated 1 out of 5 stars

Bought an item advertised as 0-6m

Bought an item advertised as 0-6m. It arrived with one tag saying 3-6m and another saying 0-6m. It was absolutely huge no chance it would fit 0-3. Emailing to send it back was a nightmare, then had to chase multiple times to acknowledge my return and STILL no refund after weeks. Don’t shop here.

12 March 2022
Unprompted review
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Reply from My Little Monkey

Hi Hannah, thanks for the review, and I'm sorry you had this experience with us. I believe our customer care has already explained to you the sizing matter and the refund has been processed already. If you still have other concerns, feel free to reach out to us in all our available platforms. <3

Rated 5 out of 5 stars

Amazing Customer Service

Ordered for the first time and wasn’t sure if ordered the right thing. Gave the Instagram a message and they replied really quickly! Romper came and is amazing quality and really cosy ❤️

9 December 2021
Unprompted review
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Reply from My Little Monkey

Thank you so much for your feedback, and for supporting a small business! We truly appreciate it. <3

Rated 5 out of 5 stars

Excellent customer service

I’ve bought from this site frequently and have always been impressed with the prices and excellent customer service. I had a issue recently which was dealt with far better than any big company I’ve ever bought from. Would definitely recommend!

13 October 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Hi Laura, thank you so much for your kind words! We are happy you love not just our clothes, but our customer service as well!

Rated 2 out of 5 stars

The worst shopping experience ever Ir

The worst shopping experience ever I think, I tried to order stuff and use code which they send to me, ok, nowhere was written that i cant use code if I buy some sale items, nu but ok doesnt matter this code, I bought items. I choose dpd delivery, was written 2-3 working days, price of delivery a bit looked to big, but ok doesnt matter 12-13 pounds 🤷‍♀️ I take because I want rlly much those clothes for my girl. And guess what I get email, that my Items will be send only at NOVEMBER 8, so wth? I didnt took preorder items or something, I took what was in normal stock and one month for shipping? Which normal comapny do that? Or maybe its dropshipping site idk, but I think people have to be informed before buying about that possible shipping only after one month, like people have to be informed about code that its not valid with other discounts, so yeah it is the worst shopping experience ever, I will never buy from this page and I dont recommend this for others.
Update. Missunderstanding with delivery was solved, my package was send earlier than after one month, in normal time, but jumpers colours wasnt like in picture I ordered two beige jumpers, but I got beige jumper with orange pocket, pocket colour tottaly not like in pictures in site, so A little bit dissapointed.

6 October 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Hi, Beatrice! I believe our customer care has already addressed your concern right away and your order has been sent on time.

Rated 5 out of 5 stars

Hi very sorry I wrote a bad review I…

Hi very sorry I wrote a bad review I was mistaken with Little party monkeys … not this company . I am very sorry for any upset caused apologies.. josie

22 July 2021
Unprompted review
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Reply from My Little Monkey

No worries, Josie! Thank you for getting back to us! :)

Rated 5 out of 5 stars

Great customer service

I had a problem that was dealt with quickly and efficiently by customer services and resolved very well. Thank you for your prompt action.

21 July 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Hi dear, our sincerest apology if you did not find the quality of our clothes to your liking. Please do email us at hello@mylittlemonkey.co.uk so we can address your concern better. 🐵

Rated 5 out of 5 stars

I just orderd many clothes & I love…

I just orderd many clothes & I love them so much! Good quality and not expensive! Will buy more in the future! Thank you My little monkey! Xxx

20 May 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Thank you for your feedback and we are so delighted that you love your order!

Rated 5 out of 5 stars

Great service ..

Great service ... so quick and very friendly people !
Will be back for more ⭐️

19 April 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Thanks for the kind words, Eva! We'd love to have you back in shop soon! <3

Rated 4 out of 5 stars

Took some time, but beautiful products

Ordering from a "foreign country" outside the UK contemplates certain difficulties, but after a long waiting period, we were able to retrieve the package after all. Customer Service was helpful in trying to find solutions and getting in contact with the involved transportation parties. Not easy to get things sorted after Brexit, hopefully the procedure will become less complicated in the future.
The products are beautiful and flawless, I was very happy with the quality and colors of the ordered pieces. Perfectly reflected on the website.

2 March 2021
Unprompted review
My Little Monkey logo

Reply from My Little Monkey

Hi Lieselot, we sincerely apologize for the inconvenience caused. I believe our customer support is already in contact with you and is trying to resolve your concern. Rest assured, we will ensure that you will get what you paid for.

Rated 5 out of 5 stars

Absolutely gorgeous bean hat for our…

Absolutely gorgeous bean hat for our nearly 2 year old. Great quality and so soft! Such quick delivery too and nicely packaged. Will definitely be returning!

16 February 2021
My Little Monkey logo

Reply from My Little Monkey

Thank you, Bridie! We are happy we made you happy. We look forward to have you back in shop soon. We have just released new designs! <3

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good product. Thanks

9 February 2021
My Little Monkey logo

Reply from My Little Monkey

Thanks, Gemma! We appreciate your response! <3

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